Anonymisation of technician name under ticket nudge/notification triggered to end users

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Currently, technician name is visible on our ticket nudge/notification to our end users from ServiceNow ticketing platform. Goal of this anonymisation is to avoid direct contact between technician and end users.

notifications

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If you're a Moveworks customer, you can click the SSO button below to login-even if it's your first time. Everyone else can use email or click create an account above to register.