Add Assignment Group attribute to Ticket Nudge BPI Report – Ticket Interactions Data

Related products:Analytics

Forum|Forum|1 year ago
September 24, 2024
3 replies
20 views

We would like this as a field to identify which Assignment Groups are receiving the most Ticket Nudges. Also for KPI metrics for quarterly presentations to senior leadership to encourage further investment in Moveworks.

Analytics

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

afleury

Inspiring

Some reporting on Ticket Nudging performance would be very useful. Currently it’s not possible to report on Nudges without destroying ServiceNow performance because they’re posted to journal fields.

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