Customize Static Bot Responses in Channel Resolver for Improved User Experience

The response shown above appears to be set globally by Moveworks and cannot be customized by individual clients. This message does not match our internal communication style. It feels out of place and creates a disjointed experience for users. This inconsistency makes it harder for users to trust and adopt our bot.

We need clear guidance from Moveworks on whether this messaging can be edited or if there are alternative options. If it can’t be changed, we need help understanding how to work around it or offset the impact. Without action, we risk slowing down adoption and reducing the value of our bot.