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April 3, 2025
1. New

Analytics on User Journey

Related products:Analytics
  • April 3, 2025
  • 0 replies
  • 12 views

I was talking with some of our internal knowledge team, and we would really like to see a deeper dive on user analytics. It would be extremely beneficial to our team to have a breakdown on a users journey to getting their answer. Knowledge was served to the user successfully? Cool, which article did they click on? Was it article 1, 2, or 3? Did they even need to open the article, or was the summary enough to get them where they needed to be? Answering these questions would help us take full advantage of the tool.