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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    afleury
    afleuryInspiring

    Native ServiceNow Form Support in Moveworks Web AI Assistant4. Future Consideration

    Vision:Enable full native rendering and interaction with ServiceNow forms—including Client Scripts, UI Policies, Catalog Client Scripts, and UI Actions—directly within the Moveworks Web AI Assistant. This would allow users to complete forms without leaving the assistant, creating a seamless self-service experience.Why Now?With ServiceNow acquiring Moveworks, there's a unique opportunity to align platform capabilities. Moveworks may now have the technical control to support JavaScript execution safely within its Web AI Assistant, and ServiceNow can provide the necessary form logic and rendering components.💼 Business Value PropositionFrictionless User Experience: Users can complete complex forms directly in the Web AI Assistant, reducing drop-off and confusion. Increased Adoption: More users will engage with self-service workflows when forms are accessible and functional. Platform Synergy: Leverages the shared ownership between ServiceNow and Moveworks to deliver deeper, native integration. Reduced Support Load: Fewer tickets and manual interventions as users resolve issues independently via intelligent forms.

    2
    Forum|Forum|7 months ago
    afleury
    afleuryInspiring

    Moveworks Agent Interoperability - Integrate the Agent2Agent (A2A) protocol8.0 Possible Agent Studio Solution

    Great to see that MCP servers are on the roadmap. Would love to see Agent2Agent Protocol (A2A) support being added too. It’s Open Source https://google.github.io/A2A/#/ Idea: Integrate the Agent2Agent (A2A) protocol to enable Moveworks' AI agents to seamlessly collaborate with other AI agents across various enterprise platforms.  Key Features:Inter-Agent Communication: Allow Moveworks' AI agents to communicate and collaborate with other agents from different vendors. Capability Discovery: Use the "Agent Card" feature to identify and leverage the best-suited agents for specific tasks. Task Management: Support efficient task management with real-time feedback and notifications. Modality Agnostic Support: Extend support for various modalities, including text, audio, and video. Enhanced User Experience: Provide a unified interface for users to interact with multiple agents seamlessly.Benefits:Increased productivity Cost efficiency Innovation through seamless agent collaboration 

    7
    Forum|Forum|7 months ago
    Koushik PaulNew Participant

    API Access to Employee Experience Insights4. Future Consideration

    To pull data from Employee Experience Insights table/view directly through an API to PowerBI for the purpose of creating a custom dashboard.

    2
    Forum|Forum|7 months ago
    syadavEmployee

    Role Based Access Control for EXI4. Future Consideration

    Currently in the EXI dashboard we can add custom filters to filter out the data based on different roles. A valuable enhancement to this would be the ability to provide role based access to different parts of the dashboard. For eg. A service owner should be able to filter out and view only the insights pertaining to their services.

    3
    Forum|Forum|7 months ago
    kforcierNew Participant

    EXI Custom Colors and Exporting Custom Reports4. Future Consideration

    in EXI --would be great to be able to use our own color schemes and have the ability to build and automate/export monthly reports based on a set of criteria and filters.  

    3
    Forum|Forum|7 months ago
    taylorkf15Known Participant

    EXI: Adding Topics from Employee Issues Map to Apps & Services Detail4. Future Consideration

    Hello! I would like to put in a request for the following in EXI:In the “Employee Issues” dashboard, you can download CSV files of the tickets that are categorized in each of the 24 tiles on the employee issues heat map. The extremely beneficial information from these CSV files is the Topics column (that are determined via AI by reading the short description of the help desk ticket). The topics allow us to easily extract the main issues people are having/submitting help desk tickets for, and thus allow us to pinpoint the top issues.  The biggest downfall is that we need to manually download all 24 CSV files and combine into one file, which is time consuming. THE REQUEST: Add the ability to download a CSV file with all tickets that contain the Topic column (and the category type e.g., “Troubleshoot Information”; the same information that can currently be downloaded now for each of the tiles on the heat map). BUG: In the “Apps and Services Detail” dashboard, you can download one CSV file for all tickets, but there the information in the “Topic” column and TTR when you download the file is wrong. If this is fixed, this may solve the issue, but it would be ideal to be able to include the ability to download a file of all tickets within the given timeframe on both the “Employee Issues” and and “Apps and Services” Detail dashboards that includes a column with the topics.  

    2
    Forum|Forum|7 months ago
    bcovington
    bcovingtonEmployee

    Timeframe comparisons for EXI4. Future Consideration

    Our customer, WellStar, is requesting a capability to compare incidents (config items) year to year. I see that we are able to pull data from one specific quarter or year... but are there any plans to offer a timeframe comparison? Wellstar wants to be able to compare year to year or quarter to quarter. I imagine this would also benefit other customers as well.

    3
    Forum|Forum|7 months ago
    YMRNew Participant

    EXI: Use Work Notes and Resolutions to identify4. Future Consideration

    Users are notorious for providing less-than-ideal descriptions of their Help Desk issues. It would be ideal for EXI to also leverage work and resolution notes (not just ticket description) when identifying ticket trends. (Similar to how Knowledge Studio leverages that data to write/suggest knowledge articles). Thanks!

    2
    Forum|Forum|7 months ago
    shan0814New Participant

    Sending Employee Communications using Dynamic Distribution Lists from Azure.5. Not Enough Info to Make Decision

    We would like the ability to send employee communications using the Group Email section but we are limited to the Email Distro Lists that are in Active Directory. We have Dynamic Distribution Lists in Azure that has all of our users by department. We want to be able to target messages to specific email groups and are unable to do this because Moveworks currently does not support Dynamic Distribution Lists. 

    1
    kyril.remillard
    Forum|Forum|7 months ago
    Jessica.TrimmerNew Participant

    Knowledge Studio - Enhanced Admin Controls4. Future Consideration

    As an admin, I would love if I were able to do additional things within Knowledge Studio. Such as:Enabling an admin to mark a suggestion as completed, not applicable, notes, etc. so we don’t have to try and remember which ones we have already worked. See history of items we have marked completed, etc. so that we can look at the history of what has been taken care of. More of an interactive “To-Do” view or “Task” oriented view would be helpful when filtering what suggestions we are able to actually turn into KBAs, and what suggestions are not applicable.Thank you for all you do!

    7
    kyril.remillard
    Forum|Forum|7 months ago

    KB Creation from knowledge studio suggestions7.0 Duplicate

    When trying to create KB there is no visual hierarchy to understand the content in the KB. Can refer to the screenshot provided below. Same for Editor it does not contain rich text editor or simple editing where we can add bullet points to maintain hierarchy. The full title of KB is not visible, the title can be edited is difficult to understand as it has no signifier to it. No option to go back from this page, user need to go back to home directly, and it refresh the whole page which makes it difficult to follow up. No support for images to view or add images in the KB. No option to view number of articles to update when the article is opened for editing(Please refer 2nd screenshot)      

    3
    kyril.remillard
    Forum|Forum|7 months ago
    jyuEmployee

    Ambient Agent Installation Support6. Delivered

    Ambient Agent Installation Support in Mktplace -- now live in Agent Studio!A large friction point that we've heard from builders has been: "I found an ambient agent on the Marketplace, but there's no install button -- I have to rebuild everything from scratch." Manually recreating compound actions, trigger configs, webhook listeners, and JSON mappings by hand was a non-starter for most teams.That’s over: you can now install ambient agents directly from the Marketplace into your environment with a single flow! Webhook plugins, scheduled trigger plugins -- they all install cleanly and come with all their compound actions and JSON mappings imported automatically. The same process also powers dev-to-prod promotion, so sandbox-to-production workflows are first-class.What's included:One-click Marketplace installation -- ambient agents now have an Install button. No more manual recreation. Automatic asset import -- compound actions, trigger configurations, and JSON mappings come along for the ride. Smart asset resolution -- if a component name conflicts with something already in your environment, the installer allows you to rename your existing asset seamlessly. Dev-to-prod promotion -- the exact same process powers promoting ambient agents from sandbox to production.How it works:Find an ambient agent on the Marketplace Click Install -- you'll see the installation flow For webhook plugins: choose an existing listener from the dropdown, or configure a new one in the installer If any asset names conflict with your environment, choose to use the existing asset or set up a new one Review your configuration and publish when ready Try it out and let us know what you think! Feedback and requests welcome.

    1
    kyril.remillard
    Forum|Forum|7 months ago
    afleury
    afleuryInspiring

    Confluence Connector - Add support to hide Archived spaces.1. New

    ChallengeMoveworks ingests and surfaces archived Confluence spaces/pages because archived items remain reachable via deep links. This leads to stale content appearing in bot results and requires manual removal of spaces from ingestion whenever they are archived.Product IdeaEnable an option to automatically exclude archived Confluence spaces and pages from ingestion.Key points:Use Confluence’s existing status = "archived" metadata. Ignore spaces/pages marked as archived. Optional toggle in the connector: “Exclude archived content.” Prevents stale results and removes manual cleanup. Proposed EnhancementImplement logic in the Confluence connector to:Detect status = "archived" on spaces using the Confluence REST API (e.g., /api/v2/spaces/{id}). Exclude pages belonging to archived spaces from ingestion. Optionally detect archived pages (those with the /pages/archived URL pattern or other metadata) and exclude them individually. Provide a toggle in the Moveworks Integrations UI: “Exclude archived spaces” “Exclude archived pages” Ensure Moveworks search results return only current knowledge matching what users see in Confluence. Note: I’ve already raised a support ticket and the team have confirmed this is currently not possible. Only workaround is to adjust Space Keys URL to add “Archive” to them then apply a DSL filter which is not ideal. e.g. NOT (("archive" IN article.article_url.$LOWERCASE()))

    0
    afleury
    Forum|Forum|7 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Specialized Assistants2. On Roadmap

    Platform to build a wide range of more tailored, task specific AI assistants. Examples include sales account prospecting, customer support, and chief of staff assistants.

    4
    Forum|Forum|7 months ago
    Phil CatheyNew Participant

    Sync Approval Notifications between Moveworks bot and ServiceNow1. New

    OverviewCurrently, when a user takes action on an approval directly in ServiceNow, there is still an outstanding notification that exists in the Moveworks bot.With the recent acquisition of Moveworks by ServiceNow, we would like to propose full bi-directional synchronization of notifications between ServiceNow and MoveWorks bots.  Proposed FunctionalityWith this enhancement, any approval actions taken directly in ServiceNow would also update the Moveworks bot notification and mark it as read or completed.  As we are beginning to transition our primary Moveworks platform to the new AI Assistant on the Web platform, it would create less friction among the user community,  if these actions could somehow be synced so that only notifications marked as Unread shown in the AI Assistant platform were notifications that had no action taken yet on either platform. Hopefully, with the recent acquisition of Moveworks by ServiceNow, this is something that could be added to the synergy roadmap between the two systems. 

    0
    Forum|Forum|7 months ago
    ferdinand.codizalParticipating Frequently

    Creator Studio RBAC2. On Roadmap

    Hi,We are exploring the potential Operating Model for Creator Studio. We came to an idea of opening to all but we have concern on the access because anyone with developer access can see all use cases and can push the button to production. So is there a plan to have something likeOnly the Creator Studio Admin can see all use cases in the company. Creator Studio Use Case can only be seen by the one developed it or if he share it to his co developer. Only the creator studio Admin will have the right to publish the use case in to Production.Thanks

    3
    Forum|Forum|7 months ago
    Chad TardifParticipating Frequently

    Employee Comms/Comms Module Enhancements4. Future Consideration

    Lets discuss some limitations we’ve encountered over the years with the employee comms/comms module, which we frequently use in our organization. Despite its utility, there are several basic features that seem to be missing:Ability to create numbered lists. Options to highlight or underline text. Flexibility to add spacing between text. Options for font size and formatting Capability to insert images anywhere in the message, not just at the bottom.These features are quite standard in comms tools, and their absence is noticeable. Our organization loves sending messages via our bot, but we often have to explain these limitations. I'm curious if there are specific reasons these features haven't been implemented over the years, or if there are any plans for improvements?

    2
    Forum|Forum|7 months ago
    Guruprasad.Marathe
    Guruprasad.MaratheKnown Participant

    Moveworks web app Features1. New

    I am thinking few feature for moveworks web app. I am totally imagining how our IThelp page will be replaced with moveworks web app.section for announcements , employee comms, section for promoted answers by the users  Quick links Gallery ( Auto populated)  Perform Source Choose from ( Company Data, Search web) if both enabled results tabs for each Tasks (Approvals, call to action) Alerts ( Critical ) available Skill or agent list, so trigger and directly use them tagging users on how bot helped them ( helps for adoptation)

    0
    Guruprasad.Marathe
    Forum|Forum|7 months ago
    lana.parmit

    Employee comms enhancement1. New

    We would like to request the addition of a feature that allows for more customizable bullet formatting within the Employee Communications module. Specifically, we are seeking support for hanging indents in bullet points, similar to the formatting seen in documents and emails.Currently, the available bullet styles do not support hanging indents, which impacts the readability and professional appearance of communications. The desired formatting would look like this:Item one: Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Item two: Lorem ipsum dolor sit amet consectetur adipiscing elit. Sit amet consectetur adipiscing elit quisque faucibus ex. Adipiscing elit quisque faucibus ex sapien vitae pellentesque. Item three: Lorem ipsum dolor sit amet consectetur adipiscing elit. Dolor sit amet consectetur adipiscing elit quisque faucibus.Instead of the current style, which uses a solid bullet point without hanging indents, this enhancement would improve clarity and consistency across communications.

    1
    Forum|Forum|7 months ago
    Thomas.CoffeyKnown Participant

    Analytics Enhancement Request1. New

    Within my organization, my team consistently receives requests for Edison metrics - Particularly, organizations are interested to know the % of their team members are leveraging AI to assist them with daily tasks. The filtering options that are currently available on the Analytics application do not easily allow for a user to filter down to a select organization - For example, our Core HR team wanted to understand their utilization of the AI Assistant and the organization of 1K individuals were made up of over 200 departments that had to manually be added into the analytics app. My recommendations for the analytics application are:Allow Moveworks customers to add additional fields, from ServiceNow in my case, to filter on within the Analytics Application If fields such as cost center or supervisory org could be included this would elevate the pain point of only being able to use the smaller department field  Allow Moveworks customers to upload a csv of email addresses to filter on the user interactions the team is interested in  I envision this capability would work similar to the employees comms capability to upload a csv to determine the target audience - this enhancement would allow users to upload a csv to determine the scope for looking into interaction metrics Allow Moveworks customers to easily view when the bot proactively sends Agent Studio messages  Currently we can only view the user interactions, we had to create a ServiceNow table that tracks when our bot sends messages, however it would be convenient to be able to track the messages sent, in the same place as the interactions are I understand the Data API could potentially elevate these pain points and allow our organization to gain more value from the metrics being captured in the analytics application. However, I believe adding these enhancements would benefit all Moveworks customers, particularly those with small teams with limited resources and those who have not implemented the Data API.One example I would like to share is we are working an effort to correlate a potential decrease in the number of HR cases opened by new hires, and user engagement with the ‘Welcome to NG’ Edison nudges we deployed in August of last year. We are tracking the nudges that are sent via ServiceNow table, which does not capture if the user interacted with the message or not. 3,257 users who have received 14K+ ‘Welcome to NG’ notifications since the launch of this effort - I have submitted a request to our Customer Success team to see if they can pull a report of the 3K user interactions so we can manually review and see if they did/did not interact with the nudges. From the Moveworks perspective, instead of customers having to make these type of requests, the enhancements mentioned will empower self service by Moveworks customers and allow for them to easily capture the metrics they are interested in.

    0
    Forum|Forum|7 months ago
    rijesh_rkNew Participant

    Enforce Feedback Completion Before Starting a New Chat1. New

    ProblemCurrently, users can start a new Una chat without submitting feedback (thumbs up/down) for their previous conversation. This results in:Missing or incomplete feedback data Reduced quality of insights on bot accuracy and user experience Difficulty understanding what is working well vs. where improvements are neededProposed IdeaIntroduce a mechanism that temporarily restricts users from starting a new chat until they have submitted feedback for their last completed conversation.This could be implemented as:A soft gate (prompt/reminder asking the user to give feedback before continuing), or A hard gate (new chat disabled until feedback is submitted)Expected BenefitsImproves feedback completion rate and data quality Provides more reliable insights into bot performance and user satisfaction Encourages users to reflect on the accuracy and usefulness of responses Helps product and operations teams prioritise improvements based on real feedbackWhy This MattersUser feedback is critical for improving response quality, training content, and overall experience. Ensuring feedback is captured before moving on to a new interaction helps maintain a strong feedback loop without significantly impacting user flow.

    0
    Forum|Forum|7 months ago
    mukundsNew Participant

    Dynamic or user selectable chat UI Themes1. New

    We’ve noticed that our bot includes many different user stories and use cases, each serving a unique purpose. However, the chat interface looks the same for every type of interaction, regardless of the context or workflow.To improve the overall end‑user experience, we would like to propose:a. Dynamic UI Color Themes Based on Conversation Context The chat interface could automatically adjust colors, highlights, or visual accents depending on the type of use case the user is engaging with. Examples:IT Support → blue theme HR inquiries → green theme Finance or invoices → gold or teal Alerts or urgent actions → red or high-contrast themeThis helps users:Quickly understand the category of the interaction Feel more guided and less confused in multi‑step workflows Get a more engaging and intuitive experience-OR-b. User‑Controlled Chat Theme Settings Allow users to manually choose a theme or mode based on their preferences or the task they are performing. Similar like MS Sharepoint site where the site color can be set by site owners Possible options:“IT Mode” “HR Mode” “Finance Mode” “Dark Mode / Light Mode” “Accessibility Mode” (high contrast, large font, etc.)This gives users:More control over their own experience A sense of personalization Better accessibility, especially for visually sensitive users

    0
    Forum|Forum|7 months ago
    rgeroulo
    rgerouloCommunity Manager

    JDBC Connector for accessing databases4. Future Consideration

    Currently, all integrations need to flow through REST APIs. For databases that do not expose REST APIs, the only way to access the data is to build a custom web service layer that exposes a REST API to then query the data. This is a very large and expensive lift. It would be much easier to have a JDBC type connector that can connect and interact with databases directly, without the need for a REST API.

    2
    Derrick
    Forum|Forum|7 months ago
    anayak

    Data Mapper in HTTP Actions6. Delivered

    Support importing HTTP Actions that use complex body construction logic.

    0
    Forum|Forum|7 months ago
    jdesilvaNew Participant

    Brief Me session expiration1. New

    The functionality of Brief Me has lead to some confusion from our user base. The requirement to lock into Brief Me mode indefinitely has been punishing to users trying to learn how to use the feature. The complaint raised today was from a user who tested Brief Me weeks ago but didn’t exit. Today, responding to an approval notification failed with a response telling the user to exit Brief Me mode.If the context of the file is lost after 24 hours, why does Brief Me mode stay active until explicitly told to Exit?Brief Me knows that the context window is gone, by telling you to Exit. Couldn’t it just use that understanding to exit Brief Me automatically if the context window has passed?

    0
    Forum|Forum|7 months ago

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