To reduce wrong-turn answers and keep users engaged, we’d like the bot to:
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Ask Clarifying Questions
• When context is thin (e.g., a one-word request like “laptop”), prompt follow-ups such as “Are you looking to request new hardware, track an existing order, or troubleshoot an issue?”
• Only present forms or solutions once the intent is clear -
Add a Closure Check
• End each exchange with a quick confirmation like “Did I answer your question, or is there anything else you need?”
• This gently invites extra detail if the reply missed the mark.
These two tweaks should lower mis-routes, surface richer user input, and ultimately shorten resolution time.
Thanks for considering!
