AI Assistant To Ask Clarifying Questions

To reduce wrong-turn answers and keep users engaged, we’d like the bot to:

1. Ask Clarifying Questions
   • When context is thin (e.g., a one-word request like “laptop”), prompt follow-ups such as “Are you looking to request new hardware, track an existing order, or troubleshoot an issue?”
   • Only present forms or solutions once the intent is clear

2. Add a Closure Check
   • End each exchange with a quick confirmation like “Did I answer your question, or is there anything else you need?”
   • This gently invites extra detail if the reply missed the mark.

These two tweaks should lower mis-routes, surface richer user input, and ultimately shorten resolution time.

Thanks for considering!