Requesting a new feature that would allow us to track the performance of the Interception skill ran on General Request, Work Request, and Incident tickets. Currently, we can obtain raw data from our Customer Success Team upon request. However, we all agree that this method is not sustainable in the long term as it is time-consuming for all parties involved.
We believe it would be beneficial to have a feature that allows us to measure and track this skill. This would provide insights into the effectiveness of the Interception skill and aid in enhancing user interaction. Furthermore, it would help us understand whether our bot is providing the correct information/form or if users are disregarding our bot. This information would be invaluable in shaping our education strategy.
Therefore, we kindly request that this metric be incorporated into the standard analytics dashboard for easy tracking. We believe this addition would greatly enhance our ability to monitor and improve the performance of our bot in the Interception Skill.
