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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Add attachment to Path7.0 Duplicate

    For a Creator Studio use case, there is a request to submit a Path and attach a document at the end of the path. This would be for when a Invoice is submitted, the team who received the items from the invoice has to submit a "goods receipt" that they actually received the object. For example, if I ordered 100 laptops, I would get the invoice for the 100 (from a vendor) and at the same time I would have to count the number of laptops that were actually delivered to confirm that it was 100 (on the customer side). Currently, this is done by submitting an attachment and required fields into a SharePoint list. 

    5
    Forum|Forum|6 months ago
    kaushikDattaNew Participant

    Providing read only access to Moveworks setup4. Future Consideration

    Hello Team,It will be great to have a feature where the admins have possibility to provide read only access to users to moveworks setup where these read only access users can check and verify things like files ingestion limit sharepoint sites which are enabled for ingestion  and other attributes 

    3
    Forum|Forum|6 months ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Moveworks Bot to send message to Teams channel8.0 Possible Agent Studio Solution

    We are looking for a way where chatbot and send response to any teams channel. The use case - The support team who are working different time zone and shifts, they like to get the chatbot messages (example : SLA Breach warning of tickets) directly to Teams channel / teams group so that these tickets / messages can be prioritized by teammates.  Sending individual messages to team members leads the chance of missing their own task , like approval, order status. Regards,Rajeev

    3
    Forum|Forum|6 months ago
    LLENew Participant

    Can there be an easier way to view the technical names of User Identity Attributes?4. Future Consideration

    I would like to be able to view the technical names of the User Identity Attributes within the User Profile UI, without having to navigate away to the User Identity Configuration wizard.  These names are not intuitive for all attributes, especially custom attributes.Ideally, the technical name could be displayed within the list, such as this: 

    2
    Forum|Forum|6 months ago
    ashokmoorthy
    ashokmoorthyInspiring

    Provision to view Knowledge(KBA, FAQ, Policy) last ingested time2. On Roadmap

    Hi Team, Today we have an option to see last imported/ingested time of users and forms. Below - RefUsers Ingestion Details Forms Ingestion Details But we don’t have a provision to see when is the last time knowledge ingestion (KBA, FAQ, policy) ran and we also don’t know whether the user criteria associated to the knowledge is ingested or not. This information will help us to understand whether the knowledge and associated criteria is ingested, indexed and available or not. And then we can test and accordingly inform our team also.Knowledge Ingestion  

    4
    Forum|Forum|6 months ago
    Apsara
    Apsara

    Ingested Knowledge - Better Status2. On Roadmap

    In Moveworks Setup we need a better way to track ingested internal knowledge all we get is refreshed X hours ago.     Very difficult to track and sometimes we wait 36 hours to confirm which is probably not ideal.  Example google faqs 9 hours ago but the last ingest per documentation should’ve taken place 3 hours ago, we some results but we don’t have a way to track from a backend Would be good to track per ingest sourceDate and time last refresh completed Date and time of next refresh Also include on the list and search to exportAlso the download ingested source list doesn’t reflect accurate data (outdated ingest times and missing google FAQs). It reads last ingest Jan 19th but it’s Feb 13 and we’ve had ingests

    2
    Forum|Forum|6 months ago
    samson.kusumaNew Participant

    Software Catalog Page - Additional columns4. Future Consideration

    Hi,As an admin for Moveworks setup, I am looking for an easy report which would show me what all Softwares are Enabled in the Bot along with if they require approvals. To achieve this, can we add 2 more columns in the software catalog page. The 2 columns I am looking areEnable software provisioning in the bot (True/False) Provisioning Method (Auto-Approval / Custom approval) Moveworks Setup - Access Management - Software Access - Software Catalog (https://xxx.moveworks.com/setup/setup-access-software/software-catalog.home)

    3
    Forum|Forum|6 months ago
    Ajohnson4New Participant

    Disable Knowledge source through Moveworks UI2. On Roadmap

    It’d be great if Admins could disable internal knowledge base Articles through the UI Showing enabled implied there is a way to disable This would allow us to better tailor our Knowledge base being served to our users without having to move pages to a different KB location. 

    3
    Forum|Forum|6 months ago
    fatima.aghla
    fatima.aghlaInspiring

    Suppress "Get Help" when the bot has other options4. Future Consideration

    Get Help is often overused simply because it provides an easy way out to submit anything.In our case, this is particularly happening with SAP, though it’s happening with other domains as well.I previously asked about the option to remove this option, when Red has a potential solution, and the response was, “we can’t, it must be retained as a fallback”.However, with the introduction of the new GenAI version, the situation has changed, so I want to revisit my original request.When Red proposes knowledge, an automation or a form, the "Get Help" option should be removed/hidden. If the proposed solution isn’t satisfactory, the user can engage in a conversation to indicate that it doesn’t meet their needs.Then Red would come back, if it did not find anything, then the standard response would be given and the Get help option would become available as this last resort.We have invested efforts in knowledge and forms to get the incidents and requests where they need to be, but I see this “Get Help “ option is undermining some of these efforts. Now the question may be, why are your customers not using the presented forms?And we asked ourselves and our customer the same question, (even if we try to make the dedicated forms as easy to use as possible..) Some customer will ignore that and use the Get help link, because it's there.Customer will go for the path of least resistance, and that path is often Get Help,

    3
    Forum|Forum|6 months ago
    DIANA.TWC
    DIANA.TWCInspiring

    AI Assistant To Ask Clarifying Questions3. Existing Functionality/Native Skill

    To reduce wrong-turn answers and keep users engaged, we’d like the bot to: Ask Clarifying Questions • When context is thin (e.g., a one-word request like “laptop”), prompt follow-ups such as “Are you looking to request new hardware, track an existing order, or troubleshoot an issue?” • Only present forms or solutions once the intent is clear Add a Closure Check • End each exchange with a quick confirmation like “Did I answer your question, or is there anything else you need?” • This gently invites extra detail if the reply missed the mark. These two tweaks should lower mis-routes, surface richer user input, and ultimately shorten resolution time.Thanks for considering!

    3
    Forum|Forum|6 months ago
    Thao NguyenParticipating Frequently

    Allow the ability to up-vote/down-vote by citation4. Future Consideration

    When performing a search, the answer provided can reference several citations whereby some of the citations are relevant and others are not (screenshot example below). This is a product request to allow the ability to up-vote/down-vote by citation instead of by the entire answer. There are cases where part of the citations are relevant and currently we only have the ability to down-vote an entire answer instead of by citation. Current ability to down-vote an answer will cause this answer not to appear even though part of the answer is relevant. Allow ability to up-vote/down-vote by citation 

    4
    Forum|Forum|6 months ago
    pavithra.babu

    Better prompting Capabilities in Copilot4. Future Consideration

    Hello,To better engage with users and try to help them to get right to the answers they need, I think the prompting capabilities need to be improved. Most often our copilot answers conclude with - if you have further questions click on Help or reach out to your IT support.Instead, it should provide some prompting options based on the knowledge it has access to and this should be clickable buttons. Similar to experience we now see with Bing Chat or M365 Copilot or other GenAI tools out there.Here is an example of some follow up prompts from Microsoft Copilot.Not all of our users are well versed in prompting and this could really improve their experience and reduce support tickets.  

    3
    Forum|Forum|6 months ago
    ahendricksonEmployee

    NGCP - Reopen Incident Customization / Custom Verbiage8.0 Possible Agent Studio Solution

    Some organizations have limited how long you can re-open a incident. Today the bot will offer the ability to re-open the incident even if the case cannot be re-opened by policy. Apparently that message isn’t customizable. Could we either enable the ability to match the ITSM re-open policy to the bot prompts so the re-open option isn’t available? Another option could be to make the prompts customizable so the user can be notified they won’t be able to re-open the incident if it’s older than X days and to create a new case instead.

    7
    Forum|Forum|6 months ago
    nicole.hulst
    nicole.hulstKnown Participant

    Feedback buttons too small5. Not Enough Info to Make Decision

    The thumbs up/down buttons are way smaller than the voting options in classic. Especially when dealing with users who have special needs it needs to be more accessible. Even regular users may not bother with giving feedback when it takes concentration to hit the button with the mouse. They should be a bit bigger than they are now.

    4
    Forum|Forum|6 months ago
    blaw-mwNew Participant

    CSAT with Custom Questions8.0 Possible Agent Studio Solution

    proposing a feature enhancement for the CSAT tool to include customizable questions and the ability to add follow-up questions. This modification will allow us to adapt more effectively to our culture, gain deeper insights into user needs, and enhance satisfaction. The inability to modify CSAT questions and our decision to mask user IDs prevent us from conducting independent surveys. Thanks for considering our request.

    5
    Forum|Forum|6 months ago
    lalikuma
    lalikumaKnown Participant

    Copilot & CREST - Handle empty JSON response "When no data"6. Delivered

    Copilot understand when APIs are returning no records & handle the dialog appropriately. For Additional information - Please use -  

    4
    Forum|Forum|6 months ago
    sujit gaikwadKnown Participant

    Request for Enhanced Analytics Logs in Moveworks Data API5. Not Enough Info to Make Decision

    Description:Adding the live chat interaction number (IMSxxxxx) and request ID to the analytics logs provided via Moveworks Data API for Smart Hand-off records is suggested.Business Need:These details are essential for accurately tracking live chat sessions, understanding user sentiment, and identifying areas for improvement. They enable more effective analysis of negative feedback and support the creation of reliable internal dashboards for performance monitoring.

    2
    Forum|Forum|6 months ago
    michael.prouty
    michael.proutyNew Participant

    Integrate Analytics Natively With Bot4. Future Consideration

    It would be great if the Analytics provided in the Moveworks Portal could be integrated as a source with our Bot, allowing Admins and Analytics Users of Moveworks to query the Bot with questions vs. manually navigating to the portal and clicking through tabs and options. Example: Hey Bot, what has been the trend of active users over the last three months? Hey Bot, what are the top three feedback trends raised by users? This could even be extended to Roles and Permissions (does John Smith have access to analytics?) and Employee Experience Insights.

    4
    Forum|Forum|6 months ago
    hundleymf
    hundleymfInspiring

    Report to view performance/metrics associated with Interception skill6. Delivered

    Requesting a new feature that would allow us to track the performance of the Interception skill ran on General Request, Work Request, and Incident tickets. Currently, we can obtain raw data from our Customer Success Team upon request. However, we all agree that this method is not sustainable in the long term as it is time-consuming for all parties involved.We believe it would be beneficial to have a feature that allows us to measure and track this skill. This would provide insights into the effectiveness of the Interception skill and aid in enhancing user interaction. Furthermore, it would help us understand whether our bot is providing the correct information/form or if users are disregarding our bot. This information would be invaluable in shaping our education strategy.Therefore, we kindly request that this metric be incorporated into the standard analytics dashboard for easy tracking. We believe this addition would greatly enhance our ability to monitor and improve the performance of our bot in the Interception Skill.

    4
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Allow a feedback option on Webhook notifications2. On Roadmap

    We noticed that Webhooks notifications do not have the option for users to react to them. This stops us from collecting feedback from users easily on their functionality.Would it be possible to have the option to have feedback 👍/👎 added to Webhook plugins as well? Maybe as a selectable option on the launch configuration page of the plugin.I’m working around the issue by adding a feedback form on our notification. Thanks in advance for reviewing this idea 😊

    3
    Forum|Forum|6 months ago
    MauricioParticipating Frequently

    Side Bar Panel Color Customization for Web AI Assistant4. Future Consideration

    Allow admins to customize the side bar background color for AI Assistant on the Web.    Allow admins to replace Moveworks logo with Company logo on top left side bar panel  

    3
    Forum|Forum|6 months ago
    jeremy.spearsParticipating Frequently

    Dark Mode for AI Assistant on Web4. Future Consideration

    Allow users to toggle Dark Mode on and off.

    3
    Forum|Forum|6 months ago
    sagarikaCommunity Manager

    Support Portal Migration to NowSupport6. Delivered

    We are transitioning to using ServiceNow's NowSupport portal to improve the support process.

    0
    Forum|Forum|6 months ago
    GuillaumeNew Participant

    Employee communication / recurring campaign - Increase "New Hires" number of days option1. New

    Please increase the number of days of new hire to plan a monthly campaign during one year. Today I can only plan a 2 months campaign, with only 60 days of new hire. 

    0
    Forum|Forum|6 months ago
    sravani.sundaraNew Participant

    Enable limits on the Plugins executed1. New

    Hi Team,Product Idea: Execution‑Rate Limits and User Verification Workflow for Plugin ActionsProblemPlugins can be triggered repeatedly within a short time window—either due to automation loops, misconfiguration, or unintended user behavior. When a Plugin executes more than an expected number of times in a defined period, it introduces risks such as:- Unintended system changes being applied repeatedly- Increased load on downstream systems- Potential security concerns if repeated execution indicates misuse or compromised credentials- Loss of user trust if actions occur without clear intentThere is currently no native mechanism in Moveworks to rate‑limit Plugin executions or to validate authenticity when abnormal execution patterns occur.Proposed CapabilityIntroduce a configurable execution‑limit framework for Plugins, allowing administrators to define:- Max execution count (e.g., 10 executions)- Time window (e.g., within 1 hour, 24 hours, etc.)- Trigger conditions (per user, per device, per workflow, or global)When the threshold is exceeded, Moveworks should automatically:- Pause further executions of the Plugin.- Notify the end user (or admin) that the Plugin has been triggered unusually often.- Request confirmation from the user to validate authenticity.- Resume or block execution based on the response. Regards,Sravani S

    0
    Forum|Forum|6 months ago

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