CVS Health has a need to our assistant to reply with explicit answers that we define rather than doing or including a knowledge search in its response.
This feature was previously available with paths but with the new agent studio and agentic paths, a knowledge search is also being conducted.
This is impactful as there are some situations where we find very outdated knowledge. The team needs time to clean it up and as a stop gap we need to publish the correct answer. Since Moveworks doesn’t take publish date into consideration, old outdated content is still sometimes used.
In summary, we need a simple, scalable way to provide scripted answers to colleagues without leveraging the copilot knowledge search feature.