1. New

Ability to Start Live Agent Chat from Ticket Notifications

Forum|Forum|11 months ago
October 16, 2025
1 reply
23 views

Without the ability to have the button to start a live agent chat from ticket notifications, the user needs to explicitly ask to start the live agent chat which treats it as a disconnected interaction.

M

mthame

Participating Frequently

I think this is a great idea and will improve the customer experience!

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