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Ability to Start Live Agent Chat from Ticket Notifications

  • October 16, 2025
  • 1 reply
  • 9 views

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Without the ability to have the button to start a live agent chat from ticket notifications, the user needs to explicitly ask to start the live agent chat which treats it as a disconnected interaction.

1 reply

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  • Participating Frequently
  • November 3, 2025

I think this is a great idea and will improve the customer experience!