Request: Enhancements to the Editor and Publishing Workflow
Goal: Improve the editor experience and enable direct publishing to our preferred knowledge platform (ServiceNow).
Requested Improvements:
Editor Enhancements
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Add comprehensive rich text formatting tools, including:
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Text styles (headings, subheadings, paragraphs)
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Font formatting (bold, italic, underline, bullet/numbered lists, hyperlinks)
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Implement a unified prompt/editor design that allows for quick text edits while still supporting AI-assisted content generation.
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Include export options:
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Direct export to Google Docs
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HTML export for compatibility with tools like Confluence and ServiceNow
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Publishing Workflow
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Integrate with ServiceNow Knowledge Space to allow direct publishing from the editor to the desired knowledge base.