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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    hannah.veeravalliNew Participant

    Sharepoint Ingestion4. Future Consideration

    Mia could not bring user to specific Q&A/right section in the Sharepoint when user clicks on the header hyperlink for full details. Currently Mia can only bring user to the right Sharepoint page. We need it to pinpoint to exact section in the page.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    thomas.lorentsonParticipating Frequently

    Limited role to creator studio4. Future Consideration

    Having the ability to enable additional resources to build on creator studio without the ability to view/impact paths created by others and reuse existing connectors without the ability to create new connectors.Having this capability at least in our sub-production environment would improve the ability to scale.   The ability to promote paths up to production would also be a great addition.

    3
    sarthak
    Forum|Forum|2 years ago
    mthameParticipating Frequently

    Add snapshots to tickets from the bot3. Existing Functionality/Native Skill

    Hello Moveworks,Today when you submit a support ticket (SNOW) via the bot you can attach an image to the ticket from the bot. A user suggested it would be a nice improvement to accept the screen shot rather than having to save off a screen shot and then adding an attachment, as it would save quite a few clicks. 

    4
    Forum|Forum|2 years ago
    hundleymf
    hundleymfInspiring

    Use preferred name (nick name) from ServiceNow when Bot addresses users.3. Existing Functionality/Native Skill

    Use preferred name (nick name) from ServiceNow when Bot addresses users.We recently had a user ask if our Bot could address them by their nick name as they go by that instead of their given name when they receive the campaign messages.The user William (Bill) XXXXX goes by Bill and would like the Bot to address him that way.In ServiceNow we have First name, Last name, and Nick Name as our attributes, wondering if we could use these for all interactions with the Bot campaigns, concierge, CSAT, or any time the Bot communicates and addresses the user. Many individuals opt to use their preferred name (nickname), instead of their given name due to personal preference. The bot using their preferred (nickname) when addressing users could potentially enhance adoption of our Bot.

    3
    hundleymf
    Forum|Forum|2 years ago
    tyler.thompsonNew Participant

    Option to Summarize Ticket title from Customer threads in Slack4. Future Consideration

    Set on a per project basisLet us check an option to summarize the ticket title from Customer threads in SlackSo they end up being short understandable titles rather than a paragraph the customer wrote originally 

    4
    kyril.remillard
    Forum|Forum|2 years ago
    nkennedy
    nkennedyEmployee

    Utilize Employee Comm for Bot NPS Messages4. Future Consideration

    With the ability to now publish recurring campaigns, it would be great to have logic built into Employee Comms that allows the bot specific CSAT message to be edited and managed via this tool. Idea would be to take existing logic of who receives the CSAT message (only users who have been bot active in the past 8 days and limited to only one CSAT within 180 day period) and make that an “audience” selection for CSAT campaigns. This would open up the ability for customized CSAT messages to be sent out. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Delete Employee Comms Campaign4. Future Consideration

    I do not think I have seen it in the documentation, but I do not believe there is a delete campaign feature in employee comms. I think it would be good to have the ability to delete an entry that is not yet published (or maybe just in general). However also ensure that there is a validation steps for deletion. The user experience would be something similar to the following: On the list of campaigns: Click on the hamburger option icon Select Delete A popup appears confirming that I am deleting the campaign and it is not recoverableWith in the campaign editor/setup flow: On the confirm and publish page, have a Delete button Upon clicking on the Delete button, a popup appears confirming that I am deleting the campaign and it is not recoverable

    3
    kyril.remillard
    Forum|Forum|2 years ago
    jctangKnown Participant

    Send to Publish Workflow4. Future Consideration

    For users that are not admins of Employee Comms, and they are ready to publish a communication, they have a note stating: Please save your draft and notify an Admin to publish this campaign.My suggestion is to streamline this into an automated approval workflow with potentially already native features of Moveworks. A suggestion of the workflow would look something like this: Submission workflow:On the Confirm and Publish page, have a button for non admins to click on that says something along the lines of “Submit for Publish”  Once that is clicked, a pop up will appear to confirm the submission to request for an admin to publish.  After confirmed, a Moveworks bot message to the Employee Communications admins via their messaging platform will be sent asking them to publish the campaign. Recall Submission workflow: If the author of the campaign sees that they may need to make an edit to a campaign and that the campaign has not yet been sent to the target audience (even after being published by an admin). Have a “Recall” button where they can pull back the campaign into a draft state.  Once that is clicked, a pop up will appear to confirm that they want to recall the campaign and that this would cancel the scheduled campaign.  After clicking on this, they will have the ability to “Submit for Publish” again. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    nik.carterNew Member

    Helpful Articles Tool Tip Text Limited to One Domain4. Future Consideration

    Hi there, We’re using Moveworks’ bot with multiple domains (IT and HR). However, in channel resolver, it appears that the short message that appears at the bottom of helpful articles (“Try DM'ing @BOTNAME for other IT issues!) is limited to only one domain.I worked with our CSM to get it updated to “IT and HR”, however this then impacted the wording for when creating an IT ticket (which was the original/first domain we had set up with Moveworks).It would be great if either, this wording could be untied from the Ticket wording for one of the domains so we could update it to “HR or IT”. Or, the preferred solution would be that the message at the bottom of these helpful articles could be unique for each domain.Thanks,Nik--- Original wording at bottom of helpful articles that are commented back in thread of the message in the channel Once updated to “IT & HR” it impacted IT ticket creation too. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    tgartnerNew Participant

    Paths forward ticket fields in-order4. Future Consideration

    Wanted to put this idea out there as we have been running into this issue when doing the smart handoff to Jira from a Path. Although the questions were asked in order once the Path was initiated, the slots were not submitted in order to Jira via the smart handoff. This is important for us, because we have a Jira automation to clean up the Summary of the ticket as it creates a long, run on Summary with the questions in it. The Jira automation focuses on the first question being the same every time to trigger, so really need that to be consistent.

    3
    yagarwal
    Forum|Forum|2 years ago
    yagarwal
    yagarwalEmployee

    Experimental Features6. Delivered

    Key DatesPreview: March 2024 What is it"Experimental Features" in Creator Studio where customers can self-enroll in new functionality! FeaturesAdmin controls: Only Admins & Super Admins can enable or disable these features. Control Limited Preview capabilities: We will make all Limited Preview capabilities available in this view. No more “closed” opt-ins, everyone gets access to new capabilities. Learn moreDeveloper documentation on how to find & enable Experimental Features

    4
    yagarwal
    Forum|Forum|2 years ago
    beth.winekeParticipating Frequently

    Rate limit notifications4. Future Consideration

    It would be helpful to receive a notification when the rate limit reaches a certain threshold so that we can take action before the rate limit is exceeded, or monitor use cases consuming lots of calls. Additionally the ability to report on API messaging that failed due to rate limit would be useful. 

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    fatima.aghla
    fatima.aghlaInspiring

    Allowlist using a distribution list4. Future Consideration

    Creator Studio | Option to allowlist using a distribution listinstead of individual e-mails.

    3
    Ajay Merchia
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    Support for plugins with optional parameters & user-based defaults7.0 Duplicate

    Hi Team,Is there a way currently where we can pass either user-passing attributes or implicitly take any user-custom attributes?Ex: Trying to build a network status in CREST Queries.1. If the user says "show network status for NC01" then it will take NC01 (the user can pass the location) as input and pass it to the API. (this works now by taking a slot and passing as query parameter).2. If the user says "show my network status" then it should automatically take user location input from ServiceNow.Can we build a single use case where it can accept either option 1 or option 2 based on the user's utterance? Or any possible options?Ref - Honeywell Zendesk ticket - #24178

    8
    Ajay Merchia
    Forum|Forum|2 years ago
    andrew.keith
    andrew.keithNew Participant

    Password Reset Notification - Ability to change the text4. Future Consideration

    Hi Moveworks team,It would be really helpful to be able to change the text that is sent for the Password Reset notification. For example, when user received the bot notification about their password expiring they may view it on their phone and then try to reset the password on their phone, which fails. We would like to be able to update the text advising they must be on the office network and using a company laptop to reset their password

    5
    kyril.remillard
    Forum|Forum|2 years ago
    tyler.thompsonNew Participant

    Moveworks bot can pull in terms from Atlassian Confluence Terms5. Not Enough Info to Make Decision

    Moveworks bot can pull in terms from Atlassian Confluence Terms

    3
    Forum|Forum|2 years ago
    elizabeth.houseNew Participant

    Block Company Specific Jargon from Translation4. Future Consideration

    We have noticed that when translating our FAQ section, some of our company-specific terms and jargon are getting lost in translation. It's important to us that these terms remain consistent, even when the surrounding text is translated into the user's preferred language. For instance, our "Ways We Translate" document, which a colleague may reference while using AVA, was translated into German as "Wege zur Übersetzung" (or something similar), which back-translates to "paths to the translation". While not entirely wrong, it doesn't accurately match how we describe internally. From a user experience perspective, we think this may be a helpful improvement.

    2
    kyril.remillard
    Forum|Forum|2 years ago

    Okta Token Nicknames5. Not Enough Info to Make Decision

    Enable the bot to reference Okta token nicknames, as it is currently not able to do so.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Control over reduce the Size of Web Version Bot2. On Roadmap

    How can we configure a more miniature version of Bot? We are using the web version of the Bot in a few portals, and as feedback from our customers, they mention, "The text size is Too big" and also covers a lot of page space.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    pavithra.babu

    Hyperlinks relatable to the organization4. Future Consideration

    Hyperlinks that are in answers, employee communications or recorded in agent notes contain “moveworks.ai”. This causes confusion in our users as it is not a recognizable domain within the organization and do not want to click or engage with the link. Also agents receive the moveworks.ai links in the worknotes for answers suggested to the user via interception. This is also not intutive to them. Reference to internal KB numbers or links will provide better context. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Ingesting Slack Canvases4. Future Consideration

    Please help us figure out a way how to ingest slack canvases as a knowledge resource.  Would be such a great addition. Also would be so good to send a slack message someone posted to our knowledge repository.  Sometimes people troubleshoot in slack and have the best answer/solution.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Alex.Ladines
    Alex.LadinesParticipating Frequently

    Connect Event-Triggered Paths to the Native Approvals Queue4. Future Consideration

    Original PostCan a “Show me my approvals” button be created that will list all pending approvals for the last 180 days? (as opposed to the last 30 days when typing “Show me my approvals”) Summary from ModeratorWhen building an approval reminders use case for native approvals built into the product, we want to be able to trigger the Enterprise Approvals Approval Queue experience from an Event-Triggered Path. How do we do this?

    8
    Ajay Merchia
    Forum|Forum|2 years ago
    puneegupKnown Participant

    Request for Connector Editing Feature in Creator Studio7.0 Duplicate

    As a Creator Studio user, I've found it challenging to modify connectors due to limitations. Currently, we can only set up connectors, not amend them, which is inconvenient.Including the ability to directly edit or amend connectors would enhance efficiency and user-friendliness. It would save us from starting from scratch each time we need to make adjustments.I urge the development team to consider adding this feature in the next Creator Studio update.I suspect other users are also experiencing this issue and would appreciate this feature. I welcome thoughts and suggestions from the community on this topic.

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    yagarwal
    yagarwalEmployee

    Remove closing message after API actions6. Delivered

    Key DatesPreview: January 2024 What is itWe removed the extra message “Let me know if you need something” after API action completions. (Paths design patterns only). This is a Creator Studio actions enhancement. FeaturesConcise action completions: Removing the extra message makes the experience more concise for end-users. Learn More:Launch announcement Developer docs on how to create success / fail confirmation message

    1
    Ajay Merchia
    Forum|Forum|2 years ago
    yagarwal
    yagarwalEmployee

    Slots: Help text6. Delivered

    Key DatesPreview: January 2024 What is itGenerated questions retain semantic info from question details (Paths design patterns only). This is a Creator Studio slots enhancement. FeaturesRetain semantic info: Generated questions will preserve your question info such as help texts, slot examples, descriptions, etc. Concise & proper grammar: This will reduce your overhead to manage & review your exact question phrasings. Learn More:Launch announcement with examples Developer docs on question generation Discussion on benefits of question generation

    1
    Ajay Merchia
    Forum|Forum|2 years ago

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