BPI+ Analytics - Filter by Task Type

Related products:Analytics

Forum|Forum|2 years ago
April 19, 2024
2 replies
39 views

I would like to see the ability to filter by Task Type in BPI+ Analytics.

Currently, it shows all of our INCs and RITMs from ServiceNow, but I would typically only expect to see Bot interaction on INCs, as our RITMs are the direct result of an employee filling out a specific catalog item, often times with automation and/or scripted routing built in. Filter on this would allow us to only see INCs, and for us would be a more accurate representation of our Bot’s success.

Thanks!

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

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