Skip to main content
austin.krogh
austin.krogh
Known Participant
April 17, 2024
5. Not Enough Info to Make Decision

Recognition of names in Asian languages with special characters

  • April 17, 2024
  • 3 replies
  • 28 views

We realized during our recent pilot that Omni doesn’t always recognize names of colleagues that have special characters. (e.g.: ő, é, ű, á)

Name example: 동료이름(한국어

Employee anecdote: 

Omni doesn't recognize colleague names in Korean/Chinese/Spanish/French/ETC if there are special characters

      3 replies

      kyril.remillard
      kyril.remillard
      Community Manager
      April 19, 2024
      1. New→5. Not Enough Info to Make Decision
      kyril.remillard
      kyril.remillard
      Community Manager
      April 19, 2024

      Hey @austin.krogh could you provide some further context for us to understand this better?

      Some additional info like

      1. Utterance examples (without PII)
      2. Is this in chat?
      3. What plugin do you expect to trigger on the utterances?
      austin.krogh
      austin.kroghAuthor
      Known Participant
      April 19, 2024

      Hi @kyril.remillard - Happy to. See screenshot below. We have employees in Asia whose names are written with special characters. Omni doesn’t seem to recognize them currently. Yes, this is in chat. API in this case would be with Workday contact information, but also leveraging translation capabilities to pull name in native language and translate on the fly to cross-check with what we have in Workday. 

       

      -Austin Krogh, Johnson Controls
      Terms & ConditionsAccessibility statement