Skip to main content
New Participant
April 4, 2024
4. Future Consideration

Rich Text in Paths

Related products:Agent Studio
  • April 4, 2024
  • 4 replies
  • 38 views

All text fields in Paths should be rich text capable.  This applies to anything I write as an answer, button, information, etc.  Anything that will be displayed to my customer should provide a good Customer experience and clunky blobs of text that can’t be formatted don’t really accomplish that.

Please consider making all text, button, etc. fields capable of displaying rich text (just like in Purple Chat).

    4 replies

    kyril.remillard
    Community Manager
    April 5, 2024
    1. New4. Future Consideration
    kyril.remillard
    Community Manager
    April 5, 2024

    Thank you for submitting your Product Idea. We understand this is not currently supported and we appreciate your feedback. Please keep up to date with our latest release notes here.

    We encourage other community members to thumbs up and comment on this idea. These signals help us determine what kind of features are popular amongst our users as we continue to build and improve our product.

    yagarwal
    Employee
    April 5, 2024

    @dtbagley for Paths in Classic, you can use markup to format your free-text responses. Check out our documentation here: https://developer.moveworks.com/creator-studio/reference/markup/

    dtbagleyAuthor
    New Participant
    April 8, 2024

    Thanks for your reply @yagarwal.

    Free Text response is the ONLY text field that supports markup.  This one time response field does not fully address my concerns.

    I need to respond (with hyperlinks), prompt (with knowledge and forms), and take multiple actions using buttons.  None of which are capable of displaying markup.

    Also, after the Free Text field is used it is no longer possible to respond further (you can’t take any actions beyond a single reply).

    For all of these reasons I would like this suggested change considered.  This will benefit all of us in our self service efforts and make all of our bots more useful and endearing with a better customer experience.