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yagarwal
Employee
February 21, 2024
6. Delivered

Generate implicit messages more accurately

Related products:Agent Studio
  • February 21, 2024
  • 10 replies
  • 210 views

Key Dates

  • Preview: March 2024

 

What is it

  • Generated implicit messages will accurately reflect user interactions & be concise.

 

Features

  • Understand user inputs: Generated implicit confirmations will modify based on user selections & capture their input more accurately.
  • Concise & proper grammar: The messages will use more straightforward & concise wording.

10 replies

Ajay Merchia
Community Manager
February 21, 2024
1. New2. On Roadmap
hundleymf
Inspiring
March 6, 2024

Is there an update on this? 

Preview date says March 2024 and that just a preview?

Human by Day, Chatbot Whisperer by Night! 🤖
yagarwal
yagarwalAuthor
Employee
March 6, 2024

@hundleymf we’re on-track for Preview on March 22nd 2024.

Preview = global release for all Creator Studio customers.

hundleymf
Inspiring
March 25, 2024

I tested today my paths and I am still seeing the issue where my bot is not generating the implicit messages accurately. The preview update was for Friday March 22nd, is there an update for this?

Human by Day, Chatbot Whisperer by Night! 🤖
yagarwal
yagarwalAuthor
Employee
March 25, 2024

Yes @hundleymf the improvements are now in place. You will need to resave your Path for the improved implicit messages to get re-generated!

We’re doing a final round of testing & will socialize testing instructions & details more broadly this week. Overall you’ll see the implicit messages are now:

  • concise
  • account for multiple choice questions (acknowledge selected options) &
  • don’t make up inputs the user never provided

Please resave & let us know.

Known Participant
March 26, 2024

Hi everyone,

we resaved the path and this is the response we are getting

 

When we selected “No” it is still saying “Please save all important files and documents” which it shouldn’t.

hundleymf
Inspiring
March 26, 2024

@jasleen.w check your Path again, even after saving mine, it appeared that it removed some of my Bot responses or questions in my Path and I had to add them back in. Not sure why it did that, minor inconvenience, but after adding those couple back in it worked. 

Human by Day, Chatbot Whisperer by Night! 🤖
yagarwal
yagarwalAuthor
Employee
March 26, 2024

Thanks all for testing.

 

@jasleen.w in your example although the implicit message acknowledges “Got it, you have chosen to not proceed with the fix” the help text is also getting carried over to the implicit message. We’re looking into this & will get back to you.

 

@hundleymf please let us know if you continue to encounter this -- the free-text responses & questions should not get removed when resaving.

yagarwal
yagarwalAuthor
Employee
March 27, 2024

Check out launch details here: 

 

yagarwal
yagarwalAuthor
Employee
April 10, 2024
2. On Roadmap6. Delivered