Ticket interaction report in new BPI

Hi,
The Ticket Interaction report on the new BPI+ is missing a lot of data: 
text entered by the user,
what was suggested by the bot,
Doc source of the suggested KB article
what is the result of the engagement Not Served / Not Rated, Rated positive etc.
 

Also, the user is represented by its internal record id instead of the user name.

In general, we use this information to review the usage of Moveworks.
Specifically we’re looking at the Not Served engagements to see how our KBs and Requests Items can be improved so such engagements will be served. 
Without this information we cannot analyze the bot behavior and performance  

Thank you