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DIANA.TWC
DIANA.TWC
Inspiring
March 18, 2024
3. Existing Functionality/Native Skill

Allow Attachments/Paste images for Ticket Responses

  • March 18, 2024
  • 6 replies
  • 100 views

Currently, bot will allow user to add attachment/paste screenshot when opening a NEW ticket. However, after there is a comment added to the ticket and the user needs to send a response, the bot will only allow to add (text) comments or close ticket, but no more attachment options.

There are multiple instances where users may need to reply with additional files or screenshots. Could this be an option for our users in the future?

    6 replies

    kyril.remillard
    kyril.remillard
    Community Manager
    March 22, 2024
    1. New→3. Existing Functionality/Native Skill
    kyril.remillard
    kyril.remillard
    Community Manager
    March 22, 2024

    Diana, for MSFT Teams & Slack, we have an ability to allow users to upload attachments through the comment stage. Please connect with your CS Team for further information. 

    DIANA.TWC
    DIANA.TWCAuthor
    Inspiring
    March 22, 2024

    Hi @kyril.remillard - Sorry I should have been more specific, my concern was for the NGCP version. I do see the attachments is an options for Classic mode but we seem to have lost that in Copilot. I will reach out to the CS team. Thank you!

      DIANA.TWC
      DIANA.TWCAuthor
      Inspiring
      March 27, 2024

      Hi @dluckadoo - would love to hear your input on this.

        DIANA.TWC
        DIANA.TWCAuthor
        Inspiring
        April 22, 2024

        @kyril.remillard - Can you pleas update the status of this inquiry? Per the response I received on ticket #26267, this feature is NOT enabled for Copilot NextGen. Our team woulld like to know if Moveworks has a timeline for this feature yet.

        dluckadoo
        dluckadoo
        Employee
        April 23, 2024

        @DIANA.TWC no ETA yet, but this is definitely on our radar. We’ll discuss this week and see if we can provide you a more concrete timeline.

        Other post for the same issue: 

         

        Dray
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