Allow Attachments/Paste images for Ticket Responses

6 replies
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Currently, bot will allow user to add attachment/paste screenshot when opening a NEW ticket. However, after there is a comment added to the ticket and the user needs to send a response, the bot will only allow to add (text) comments or close ticket, but no more attachment options.

There are multiple instances where users may need to reply with additional files or screenshots. Could this be an option for our users in the future?

kyril.remillard

Community Manager

1. New→3. Existing Functionality/Native Skill

kyril.remillard

Community Manager

Diana, for MSFT Teams & Slack, we have an ability to allow users to upload attachments through the comment stage. Please connect with your CS Team for further information.

DIANA.TWCAuthor

Inspiring

Hi @kyril.remillard - Sorry I should have been more specific, my concern was for the NGCP version. I do see the attachments is an options for Classic mode but we seem to have lost that in Copilot. I will reach out to the CS team. Thank you!

DIANA.TWCAuthor

Inspiring

Hi @dluckadoo - would love to hear your input on this.

DIANA.TWCAuthor

Inspiring

@kyril.remillard - Can you pleas update the status of this inquiry? Per the response I received on ticket #26267, this feature is NOT enabled for Copilot NextGen. Our team woulld like to know if Moveworks has a timeline for this feature yet.

dluckadoo

Employee

@DIANA.TWC no ETA yet, but this is definitely on our radar. We’ll discuss this week and see if we can provide you a more concrete timeline.

Other post for the same issue:

Dray

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