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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1294 Ideas

    puneegupKnown Participant

    Dynamic password retrieval - Auth2.0 GrantType='Password Credentials'4. Future Consideration

    We typically use Auth2.0 GrantType='Password Credentials' in our Oracle environment. Although this option is available, it necessitates manual password input during connector configuration.Instead, the password should be retrieved from the CyberArk API each time the use case associated with that connector is invoked. As we have a policy to change passwords in CyberArk every three months, the need for dynamic password retrieval becomes all the more crucial.

    2
    kyril.remillard
    Forum|Forum|2 years ago

    Add customer name as part of host name for MW web links4. Future Consideration

    Customers have expressed that users may get confused or may not trust links served by the bot when they are wrapped with [app.moveworks.ai|http://app.moveworks.ai].  The ask is, can we have the customer name be part of the hostname?

    2
    kyril.remillard
    Forum|Forum|2 years ago
    tyler.thompsonNew Participant

    Clean incoming RSS feeds and output to a channel4. Future Consideration

    There are status pages such ashttps://www.google.com/appsstatus/dashboard/en/feed.atomhttps://status.slack.com/feed/rssThe problem is they may spam the channel or are poorly formatted. Moveworks could clean the RSS feed and make sure it doesn’t spam the channel. That could make RSS feeds reliable enough to put in channels with big audiences.

    4
    kyril.remillard
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    SNOW Policy & Compliance Management (GRC) via bot4. Future Consideration

    Hi Team,Our GRC team is already using GRC - Policy and Compliance Management for managing policies. But they are doing it manually. We started owning and planning to use this module globally for the entire company and involve bots as well for better management. I know Moveworks already supports GRC for exception management approval. And we are also using the same. We wish to know, whether Moveworks supports GRC policy and compliance management for policies or if it is in the roadmap.An overview of policy life cycle in Policy and Compliance Management (servicenow.com)  pls let us know.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Approval Notifications Nofity approver and notify approvee4. Future Consideration

    Approval Notifications Nofity approver and notify approvee Here are the few enhancements which I need.The Approvee will get notified when the request get approved For Approver , as we have are using various channel to notify customer about pending request (Email + Navi notifications). Can we built some mechanism when a person approved the request using Email. Navi should wipe out or destroy the approval notification or update customer that you approved via email. Approvers getting confused with notifications and status updates on those if already approved.I am open for your thoughts as well , please advise

    2
    kyril.remillard
    Forum|Forum|2 years ago
    samir.simmonsNew Participant

    Text coming from API should be translated in local languages served by Bot4. Future Consideration

    Hi All,The API data which is received and shown to the user is in English as of now. It will be a good user experience if that is converted into the user’s bot language before showing to the user.    

    2
    kyril.remillard
    Forum|Forum|2 years ago
    dtbagleyNew Participant

    In Paths we should be able to use the response codes from API actions4. Future Consideration

    We should be able to trigger additional messaging to our customers based on the response codes from an API action in Paths.In Paths if I make an API call there are response codes that are not being exposed for my use.  In all of my use cases if a successful code is returned I want to reinforce with the customer that my bot helped them resolve their issue, and when the bot could not resolve their issue offer a message with additional resources or access to a button that will take them directly to a form in my ticketing system.The current messaging is not adequate and leads to a less than desirable customer experience.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    mimillerNew Participant

    File Search citation link to PDF page number and/or exact snippet4. Future Consideration

    When injesting files from PDF format it would be great if the link from Chatbot would land on correct citation page and/or snippet.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    daniel.furtadoNew Participant

    Remind me later in Copilot4. Future Consideration

    (I am using co-pilot) When using our bot on mobile via Slack, I found that it would be nice for it to remind me of an answer it provided later on.The other day I was using our bot to find an answer, it the information was slightly outdated, but I wasn’t near my computer and wanted to be reminded about the answer the bot provided later on. I asked it to remind me later, so it wrote up an email for me that I could then copy paste and send to myself. A cooler experience would be if I could say “remind me tomorrow at 10am” and then it would just re-send the last answer or send me a message reminding me to review the answer that was most recently provided. If there is another way to achieve this kind of workflow, let me know. 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Add additional field in dashboard to calcuate Bot % effectiveness3. Existing Functionality/Native Skill

    We need to calcuate Bot % effectiveness manually. looking for bot % usagenumber of bot interactions/ total interactions (Bot + phone + portal) = Bot Usage Rate %Dashboard:  how can we get this calculation (%) in the tool? I always need to calcuate Bot % effectivness manually.Ex:Bot usageNo of active bot users / Total users having bot : 5677 / 8700 = 65%       Bot effectiveness compared with all other platforms Navi interaction = 9384Total SMART Incidents = 9767Phone interaction = 25199384/19410 = 48%------------------------------------------------------------------------------------------------------ 

    4
    kyril.remillard
    Forum|Forum|2 years ago
    carla.hinkParticipating Frequently

    Auto Close of Case Leveraging Commments5. Not Enough Info to Make Decision

    Members don’t always select button to close a case, but they may input comments such as “ok to close” or “case is no longer needed”.  Recommend capabilities to have copilot close case when comments are clear to close the case.  

    4
    dluckadoo
    Forum|Forum|2 years ago
    ferdinand.codizalParticipating Frequently

    Enabling and Disabling Bot Access5. Not Enough Info to Make Decision

    Can we add a check box in the ingested users list to manually enable the bot access

    3
    Forum|Forum|2 years ago
    thomas.lorentsonParticipating Frequently

    Analytics improvements for paths3. Existing Functionality/Native Skill

    It would help to have the ability to drill into paths details to be able to understand what the user said that triggered a path.  Having the ability to understand what is triggering successful paths vs. incomplete would allow triggering updates to improve performance.  Without that detail it is a challenge to refine triggers with meaningful information.We are seeing a large number of incomplete paths due to unexpected triggering results on the paths we’ve deployed and we need a way to improve results.

    4
    Forum|Forum|2 years ago
    thomas.lorentsonParticipating Frequently

    Path editing limitation4. Future Consideration

    Currently if a path needs to be modified to adjust something like the order of a question or choices available there is no way to make those adjustments without redoing everything after the update in the path.  Is there any plan to allow for paths to be updated while maintaining the existing information? This will likely need to include some way to ensure the path still flows correctly when choices are updated but just the ability to add a question that has no impact on the flow of the path would save time when updates are required.

    2
    Ajay Merchia
    Forum|Forum|2 years ago
    brian.taylorNew Participant

    Ingest the Labels from Confluence Pages to enhance search effectiveness5. Not Enough Info to Make Decision

    Tools and processes have multiple ways that are referenced by individuals. As a knowledge writer we want to draft an article in the most appropriate manner and also account for the variations in terminology used across the enterprise. Labels allows us to accomplish this through the native Jira Service Management and Confluence search capabilities. We would like for the Moveworks bot to have parity.

    3
    Forum|Forum|2 years ago
    KaviKnown Participant

    Attachment Header for clear seperation between fields4. Future Consideration

    The request is to have header before upload files to make the field segregation clear. In addition, even after the file upload, the style of the file matches with the disabled control it would be good to have different color same to represent upload completion 

    2
    kyril.remillard
    Forum|Forum|2 years ago
    lalikuma
    lalikumaKnown Participant

    Revamp or create another Campaign Objective related "Survey"4. Future Consideration

    Revamp or create another Campaign Objective related "Survey"It would be nice and helpful to modify the current Survey theme or create additional “Survey” theme.Which gives the opportunity to add  responsive text with in survey , mutiple options to select.Ex below:  

    2
    kyril.remillard
    Forum|Forum|2 years ago
    Imran
    ImranEmployee

    Moveworks Web Bot in ServiceNow Mobile App4. Future Consideration

    For users that are on the go or in the field that leverage ServiceNow mobile app for filing issues, is it possible to embed Moveworks Web Bot on to the app?

    2
    kyril.remillard
    Forum|Forum|2 years ago
    KaviKnown Participant

    Enable Filter and Sort option4. Future Consideration

    Hello Team,Enabling filter and sort options on the grid would be beneficial. As the number of campaigns increases, it becomes difficult to rely solely on the search and paging options. The ability to filter by Status and Created On would help to refine the list.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    Attachment support in Forms4. Future Consideration

    Hi Team,Today, bot is allowing users to upload attachments while submitting a ticket via Rich Intake (using the Get Help option), which is great!But why are we not supporting the attachment while submitting a ticket via catalog (RITM) or record producer (INC) forms? In either of the cases, attachment is mandatory on 99% of forms (reporting an issue or requesting access). We have ~400+ forms in production, and most of them have attachment options.This is very much needed, and I believe most of your customers are still looking for this option.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    reena.joguNew Participant

    Enable integration of Moveworks Forms with Ariba4. Future Consideration

    For example, enable form filling (say, PR details) via Moveworks chatbot to have this information transferred into Ariba thus updating an existing PR or creating a new one etc. The possibilities can be huge.

    2
    kyril.remillard
    Forum|Forum|2 years ago
    ashokmoorthy
    ashokmoorthyInspiring

    Render hyperlinks as clickable links in the classic copilot experience4. Future Consideration

    We built some use cases in the CREST Biz query. Can we showcase a link in the link format rather just as text?That will help provide a great user experience. 

    9
    Alex
    Forum|Forum|2 years ago

    Publish campaign across additional channels2. On Roadmap

    Customers have to duplicate same messages & announcements across multiple communication channels or build work-arounds with Workato to deliver comms messages everywhere. A way to allow publishing comms messages across multiple channels at the same time.

    4
    hundleymf
    Forum|Forum|2 years ago
    Apsara
    Apsara

    Creator Studio Analytics - Export Failures4. Future Consideration

    We have a query where users can ask “who is the app owner of xxxx”Love the analytics because we can see how many times it was successful and how many times it failed. For the failure would love to export to a file so we can understand what the user asked.  Results could beuser asked for an app that’s not in our table - result add it User called the app something similar but our table doesn’t represent it that way - result go to moveworks google doc to provide variations of the app nameI’ve seen in exports provided by Moveworks that the “who is...” feature is showing as failures and skewing our data for this query and use case

    2
    kyril.remillard
    Forum|Forum|2 years ago
    KaviKnown Participant

    Logging mechanism to print slot values4. Future Consideration

    We would like to request a feature that enables a logging mechanism to print slot values. This would allow developers to verify the values being passed when a user selects a particular option. Currently, if slots are used in the body, they are masked in the log API, making it difficult to troubleshoot further. This feature would improve the debugging process and enhance the development experience.

    2
    kyril.remillard
    Forum|Forum|2 years ago

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