Request "On behalf of"

We can introduce a new process that allows supervisors to raise access requests on behalf of their team members. This will enable employees to gain timely access to the resources they need to perform their job duties, while ensuring that all access is properly authorized and tracked.

 Under this process, supervisors will be able to submit access requests through the BOT, providing necessary details such as the employee Name, email ID, and the specific access required. The request will then be reviewed and approved by the appropriate IT personnel/enabled for auto approval to ensure access is in accordance with organization's security policies.

 This new process aims to reduce the administrative burden on employees and IT staff, while also improving the overall efficiency and security of our access management practices. By allowing supervisors to raise access requests on behalf of their team members, we can ensure that all employees have the necessary access to perform their job duties, while maintaining a robust and auditable record of all access requests and approvals.

This feature can be extended to IT Support teams to make software changes in the system by providing details such as the employee Name, email ID, Hostname, Software, and action needed.