Prompt user for closure comment when user closes ticket via bot

Forum|Forum|2 years ago
April 24, 2024
2 replies
21 views

When a user closes a ticket via the bot, it should prompt for a closure comment. This doesn't happen, and the ticket is closed by the bot without any info on the ticket.

Bot Functionality

kyril.remillard

Community Manager

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kyril.remillard

Community Manager

1. New→4. Future Consideration

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