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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    KathBenefieldNew Participant

    SharePoint content relevancy1. New

    We have SharePoint ingested and when we do any search, it seems to deliver document results before it would return pages or even sites. Is there a way that we can give site name or a page a higher priority/weight? Or even show a list of sites/pages in addition to the documents that are listed? Our users are entering things like - “I need to find the Digital Transformation site” and it’s returning a random document and an old article. It’s not even mentioning the Digital Transformation SharePoint site.  

    0
    Forum|Forum|1 year ago
    AnnaNew Participant

    Support or file search in Unily1. New

    Unily is our main hub for company information and news. Files are stored in Unily in addition to other locations. Supporting file search in Unily with mirrored permissions would allow us to avoid having to put files in multiple locations (like SharePoint) to ensure that they're ingested by the bot. 

    0
    Forum|Forum|1 year ago
    AnnaNew Participant

    Live search support for Unily1. New

    Once live search is available we would like live search support for Unily. Unily is our primary hub for all employee information, live search could solve searching news articles, a lot of important knowledge goes out into the Unily pages and news articles, but news articles are a snapshot in time and quickly become out of date.Having live search on Unily pages would address the gap in knowledge while waiting for ingestion cycles. Also, lot missing in terms of functionality with widgets and configuration (individual page IDs for example) with the current indexed search due to lack of incremental API support from Unily.  

    0
    Forum|Forum|1 year ago
    MikeINew Participant

    Prompt user to provide more information if unable to initially answer question.1. New

    We’d like to see Copilot ask for more context/clarification/information one more time before saying it doesn’t know the answer and/or can’t provide an answer. If Copilot isn’t more than ##% confident that it can answer the question, or if it finds less than # relevant knowledge base sources it should prompt the user to rephrase their question or include more information.

    0
    Forum|Forum|1 year ago
    Joe KimNew Participant

    Update Formatting for Approvals like Classic1. New

    Approvals on Classic had two columns split by Requests By and Requested For with relevant information from Service NowNow on the new AI Assistant the approvals are all on one column listed. Its harder to read especially on mobile. Please change this back. Before - ClassicAfter AI Assitant

    0
    Forum|Forum|1 year ago
    salah.kaddumi
    salah.kaddumiKnown Participant

    Button and Forms Integration4. Future Consideration

    Enable assigning a Record Producer / Form to a Button in the Campaign Builder. When the user clicks the button, the Form you are directing the user to will open in Teams Chat for the users to complete.

    3
    Forum|Forum|1 year ago
    ajohanson
    ajohansonEmployee

    Weekly copilot digest email1. New

    Sharing idea on behalf of Age of Learning team -- request to get proactive weekly email with summary of all instances where copilot wasn’t able to return user with relevant resource, particularly with Search functionality

    0
    ajohanson
    Forum|Forum|1 year ago
    João Durand

    Cosine similarity or similarity models within built in actions and Moveworks datalake7.0 Duplicate

    Hi Moveworks community!!We are having a few use cases where we need to analyze large tabular datasets to get data based on similarity.I was thinking maybe it would be interesting for Moveworks to have its own datalake to store tabular files. And a built in action to use a similarity model (k nearest neighbor or cosine similarity) to get items based on similarity. I know Moveworks has its data ingestion connectors which works with knowledge and SharePoint data But also tabular data might also be interesting. Since API data analysis is limited and Moveworks cannot process one thousand json api items.For example one of the use cases - we cannot use contain to lookup data, because data quality is not good and with similarity models this works very well. Also if we want to do recommendation systems within the chatbot this might also come in handy to recommend trainings and finance data.I know most of this can be handled via middleware, but this is exact what we want to avoid and to everything on moveworks :)just an idea!Thank you!

    4
    Ajay Merchia
    Forum|Forum|1 year ago
    João Durand

    Timer trigger on Plug ins4. Future Consideration

    Hello Moveworks Community!We have a few use cases to do proactive comms to the end user.We are planning on doing them weekly and automatically using the events API - handling the 500 rate limit.Would be nice to have plug ins triggering on a recurring time period automatically and send a messages to a list of users or other features. This would prevent us from using middleware.This would not be to replace employee comms which we need! But to target a small group of users automatically.What do you think?Thanks!

    2
    Ajay Merchia
    Forum|Forum|1 year ago
    ValNew Participant

    Thumbs down from end user triggering LiveAgent / Log a ticket options ?1. New

    When a user click on thumb down, it triggers the comment “Thank you for submitting your feedback” Instead of that neutral sentence we would like the sentence to be adapted to the negative experience and that the bot produces something like this: “ Sorry my answer was not fully satisfactory.  Should you need further assistance you could either chat with a Live Agent or log a ticket.”  With the 2 action buttons being offered “Chat with LiveAgent” & “ Log a ticket”

    0
    Forum|Forum|1 year ago
    85134864New Participant

    'Clear Context' button to the bot1. New

    Enhance user experience (UX) by introducing a "Clear Context" button in the chat interface, allowing users to reset the conversation seamlessly instead of manually typing a command. Currently, users must manually type "clear context" to reset the bot's memory. This process can be inefficient, especially for users unfamiliar with the command. Retaining old context can lead to irrelevant responses, confusion, and frustration, especially when users want to start a new conversation. So, for improved user experience and efficiency adding a "Clear Context" button in the chat UI would be helpful.

    2
    Forum|Forum|1 year ago
    nate.pfaffNew Participant

    Enhancing GPT UX1. New

    I’m looking to expand and market the GPT connection within our bot, as it could add tremendous value if more people knew how to use it.When I enter “use gpt” then enter my prompt, the reasoning steps outline the usual “Searching knowledge base...”, which is misleading because I’m not looking for it to search the KB--I want it to connect to GPT. It’d be great if the reasoning steps instead said “using GPT to...” so it’s clear to the user there’s a distinction between knowledge search and GPT search.Additionally, if the user could toggle between GPT search and knowledge search through some kind of button, it would greatly improve the UI. The ChatGPT UI where you can select the globe button to search the web comes to mind.MoveWorks’ integration with OpenAI is invaluable and one of our main goals this year is to educate users about how they can use the MW bot for much more than just troubleshooting.  

    1
    rraj
    Forum|Forum|1 year ago
    justinrousKnown Participant

    Explicitly pause copilot response for paths/queries4. Future Consideration

    Hello, Is there an option to have more control of when the copilot will respond to user triggers? It would be useful if we could turn off copilot response when certain user statements trigger a path.We noticed issues where the copilot will take precedence over our paths/queries that we triggered and try to summarize a response. We would like to turn off the copilot in the scenario so the user is only displayed the path/query that we have created for this trigger. For example, in the following scenario, we have created a troubleshooting path for headset issues. The copilot response takes precedence over the explicit path, which is not desired.The path is only displayed to the user after the copilot response.   

    0
    Forum|Forum|1 year ago
    sujit gaikwadKnown Participant

    Groups in the servicenow acl criteria are not being recognized to resrtict the article/form for user1. New

    Hi Everyone, We have observed a technical limitation in the MW product. Currently, it is unable to process user groups inside ACL criteria, which is causing issues in serving restricted forms and knowledge articles.In ServiceNow, user groups have been configured as part of the knowledge criteria. As per our discussion with the ServiceNow team, the user groups added to the ACL contain more than 100,000 users. Adding these users manually to the user criteria is a tedious task, which is why the group option was used for maintainability.However, the MW product is unable to read these groups, leading to ambiguous behavior when serving articles or forms. As a result, the bot is serving forms that are actually restricted on the ServiceNow portal.When users click on the form URL, they are redirected to the ServiceNow portal, where they receive an "Unauthorized" message. The MW support team has requested that users be added directly to the user criteria, but this is a challenging task to manage manually. Thanks

    1
    Forum|Forum|1 year ago
    snehageorgeNew Participant

    Ability to customize the chat window on the chatbot deployed in Unily Channel1. New

    Features that enables customizations to chat window(user interface) deployed to Unily channel such as:Rounded Corners: Rounded Corners for the chat window Resizable chat window: Customize the size of the chat window Close Button Relocation: Move the close button icon from its current location at the bottom of the bot window to the “Window Header”, placing it adjacent to the maximize button 

    0
    Forum|Forum|1 year ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Agentic Automation Engine 1.06. Delivered

    Our new pro-code editor with typeahead and autocomplete so you can build Plugins fast. Key Dates:Preview: Feb 2025What Is It:This is the biggest launch for Creator Studio since we first released this platform. Traditional iPaaS & middleware was not built for developing integrations for AI agents. Using these tools with Creator Studio has held you back from building AI agents that your business needs.No longer! Features:Native advanced actions! This is the most exciting upgrade. In CREST Classic, you could only execute a single HTTP call that returns JSON. Now you can do all of the following. Compound actions. Chain actions together with loops, conditions, exception handling, data mappers, and more. HTTP upgrades. You can integrate with JSON & XML-based APIs Scripts. You can write APIthon (limited form of Python that’s LLM-safe). Notifications. You can notify other users with rich chat cards & plain text. LLMs. You can call LLMs with custom prompts to summarize text, generate text, write code, etc. Approvals. You can collect approvals using any Moveworks Setup approval expression. More advanced slots. You can build “queries” that have multiple inputs. You can specify different data types (string, number, date, even “User”!). You can also control the model-facing description to get data in the desired format. Asynchronous execution. You’re no longer forced to return data from your API within 1 minute.  Confirmation controls. You control whether or not the Copilot asks for confirmation before executing the action. Citations. You can create citations for any data structure. It does not have to be a simple JSON object.  

    40
    Derrick
    Forum|Forum|1 year ago
    MorghanumNew Participant

    Ingest content from https://www.checkout.com/docs1. New

    We were told that we would need to raise a request here to be able to start ingesting from https://www.checkout.com/docs which is obviously not available from the list of external knowledge sources. This is critical to our organisation since several product/engineering teams would need this functionality.

    0
    Forum|Forum|1 year ago
    snehageorgeNew Participant

    Action button on CREST Use case3. Existing Functionality/Native Skill

    Ability to add a button in a custom CREST use case, which allows to trigger an action (e.g. HTTP call)

    3
    Forum|Forum|1 year ago
    KaviKnown Participant

    Suppress Bot Pop-up when alert is received in the Web bot1. New

    We propose modifying the bot's behavior so that the bot window does not automatically pop up when an alert is received. According to the support team, this issue occurs when the session is new. However, once the user has closed the bot icon, the window should remain closed for any subsequent alert messages.

    0
    Forum|Forum|1 year ago
    snehageorgeNew Participant

    Typing Indicator on chat window1. New

    While the bot processes and generates a response for the user, display a "typing indicator" in the chat window, such as "Bot is typing...".

    0
    Forum|Forum|1 year ago
    pavithra.babu

    Permissions to restrict Interaction data in Bot analytics1. New

    We have many stakeholders that would like to have direct access to analytics, but we cannot share interaction level data with them. Is there a way to set permissions where they can see the high-level analytics but not export or download the interaction data?

    0
    Forum|Forum|1 year ago
    HectorFontanez
    HectorFontanezNew Participant

    Web Bot - Configure Default View & Delay1. New

    Could we make a few enhancements to improve user experience? The bot has a delay, 10 seconds, before the bubble appears. Can this be reduced or eliminated? It's a two-step process to get to our preferred view of the bot. Click Bubble > Click Expand box. Can we have a default setting so that it always just opens to the Expanded box view?

    0
    HectorFontanez
    Forum|Forum|1 year ago
    pavithra.babu

    Enhance EXI and Analytics Filters for single click multi-selection1. New

    When using filters in Bot Analytics and EXI platforms and select multiple options, we need to do this manually which creates a lot of effort. And sometimes these are 100s of selections. Please build the possibility to have filters like “Starts with”, “contains”, “ends with” etc. easily in one or few clicks. some examples:Select all categories that contains “Microsoft” Select all Departments that start with “IT” Instead of having to search and manually click each option. 

    0
    Forum|Forum|1 year ago
    urijahNew Participant

    Tracking tickets closed by the bot1. New

    I’d like to be able to see how many tickets the bot is closing by itself without any human intervention. 

    1
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Export to CURL Function for Moveworks Agentic Automation Engine/Creator Studio5. Not Enough Info to Make Decision

    Objective: To enhance the ease of testing and debugging by providing a feature that allows users to export their automation scripts to CURL commands. This feature aims to facilitate easy testing in Postman and other environments, enabling users to backup their work and re-test their code outside the Moveworks platform to eliminate development environment issues.Key Features: Export to CURL Button: Add a button labelled "Export to CURL" within the Agentic Automation Engine/Creator Studio interface. The button should be easily accessible and prominently placed for quick use. Generate CURL Command: Automatically generate a CURL command based on the current automation script or workflow. Include all necessary headers, parameters, and payloads in the generated CURL command to ensure it replicates the exact request. Copy to Clipboard: Provide an option to copy the generated CURL command to the clipboard with a single click. Ensure the command is formatted correctly for easy pasting into Postman or other tools. Download as File: Offer an option to download the generated CURL command as a text file for easy backup and sharing. Include metadata such as the script name and timestamp in the file for better organization. Integration with Postman: Provide guidance or a direct import option to easily import the CURL command into Postman. Ensure compatibility with Postman's import functionality to streamline the testing process. Benefits:Ease of Testing: Allows users to quickly export their automation scripts to CURL commands for easy testing in Postman and other environments. Backup and Sharing: Facilitates easy backup and sharing of automation scripts by providing downloadable CURL commands. Eliminate Environment Issues: Enables users to re-test their code in different environments, helping to identify and eliminate development environment issues. Improved Debugging: Provides a straightforward way to replicate and debug requests outside the Moveworks platform, enhancing the overall development workflow.

    2
    afleury
    Forum|Forum|1 year ago

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