Channel Resolver Limitation/Functionality

Forum|Forum|1 year ago
April 28, 2025
1 reply
32 views

Hi,

At our org the main support avenues have been specific Slack Channels for many years with several bot or triage ticketing features to our Jira Service Desks. We want to consolidate this using Moveworks after a select few teams were part of the initial roll out last year.

When we introduced Moveworks we opted to use the Slack App itself instead of Channel Resolver due to limitations and as we try to roll out to further departments we are hitting roadblocks due to these limitations:

No context or visibility of citations sent to the user by Moveworks bot via DM in the Slack channel to provide the SD Agent with context
Unable to trigger paths, queries or any AI Agents from Channel resolver

We check to ask if there was any further updates or future roadmap planning for these limitations? They are key for several teams within the org to onboard our Moveworks bot

vpawar

Community Manager

Hello @bkenny101,

Thanks for posting the product idea on the Moveworks community. We appreciate you leaning in and sharing the feature request. We acknowledge that these features are not part of the current product. We will consider this when building our roadmap for the channel resolver.

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