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Known Participant
April 24, 2025
1. New

Upload Attachments During Live Agent Chat

  • April 24, 2025
  • 0 replies
  • 17 views

During a live agent chat with IT or HR agents, users frequently have to email their attachments to the agent or be walked through how to open a ticket and add an attachment, or to upload an attachment to a ticket that has been created. It would be great If users could upload attachments to live agents during their conversation to get assistance faster.Â