Analytics - Topic categorization based on internal service portfolio

Currently the topic categorization for analytics is very generic, it is difficult to then share these analytics to our service teams as it is mixed up with bot interactions in so many different areas. I think the topic categorization will be more meaningful if it is trained and based on our internal tickets and service categorization. Still room for some error with AI predictions, but I would imagine it will be closer and more relevant.

We are currently struggling to respond to our service teams who are asking how the bot did to reduce/deflect tickets in their specific area.