1. New
New Button Configuration Type
When creating a campaign and adding a button, it would be great to have a new “type” that is preconfigured to help generate a ticket/incident. For instance if IT is rolling out an update and is sending a comm to employees about it to either let them know or get feedback, it would be great to have a button with the option that allows the user to select to create a ticket/incident based on that comm. This would help track who is actually having an issue directly related to the event and can be seen in both the dashboard as well as in the ITSM tool.
