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New Participant
Feb 3, 2025 4:15 PM UTC
1. New

Allow Customisation of Get Help and/or its description

Request for functionality to customise what it says instead of Get Help button and/or the hover description.

 

At the moment we have users not clicking this button as it appears with the hover description to be an external link for help from Moveworks help despite employee comms instructions. This means users are reaching out via dm for support when something isn’t working with the bot instead of clicking Get Help.

 

Please add customisation to the Get Help button and/or its description so we can make it clearer in the bots UI what this button is for and if clicked it is internal!

 

2 replies

Alex
Employee
May 8, 2025 10:26 AM UTC

​@bkenny101 I think this functionality just went live couple of days ago. Does this post address your question?

bkenny101Author
New Participant
May 8, 2025 12:10 PM UTC

​@bkenny101 I think this functionality just went live couple of days ago. Does this post address your question?

Thanks Alex, yes this is exactly what I was referring to.

Where in the Moveworks setup can we configure this?