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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    Bill GunkelNew Participant

    Unable to use the Moveworks Customer Agent in Analytics Insights Overview1. New

     The MW customer agent cannot be use in the therefore cannot get count of how many tickets  the customer agent resolved.Cannot filter on the Userr ID of the customer agent as that is currently NOT supportedAnalytics Copilot Insights Overview View Interactionsset: Plugin Details Resolve Ticket: Complete - SuccessBut count is wrong since not filter on the customer agent (Bot)

    0
    Forum|Forum|1 year ago
    Adwait Anand ArayakandyNew Participant

    Feature Request: Support for Image Uploads in Moveworks Bot7.0 Duplicate

    Currently, Moveworks does not support image uploads within the bot interface. However, this would be a highly valuable feature, as we have business use cases that involve end users uploading images to the bot.One proposed workflow is where a user uploads an image, which then triggers an API or a workflow—similar to the existing "Brief Me" functionality. Another potential approach could be incorporating image upload capabilities within Creator Studio (e.g., Paths or AAE plugins), allowing us to send the image in the request body and receive the corresponding API response.Could you please let us know if this feature is already on your roadmap? If so, we’d appreciate an estimated timeline. If not, we'd like to understand the feasibility and approximate effort required to make this feature available.

    2
    Ajay Merchia
    Forum|Forum|1 year ago
    Aresky
    AreskyNew Participant

    Feature Request: Enable Custom Slash Commands for Moveworks Slack4. Future Consideration

    Hi Moveworks team,We’d like to propose a feature that allows us to define custom slash commands for Skybot in Slack—for example, /skybot app-insights or /skybot feature-ping. This would let us create flexible, tailored interactions based on our internal use cases and workflows, making Skybot more useful across various teams and channels.Is it possible to support this kind of extensibility within Skybot, where we can define and configure new commands to trigger specific responses or actions? We’re keen to explore what’s feasible and how we could partner to make this happen.Thanks!

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    MW_Brandi
    MW_BrandiEmployee

    Allow ticket interception message to be customized2. On Roadmap

    Allow customization of the message to the user when ticket interception happens.  The message is currently very IT focused and it would be helpful to allow customization to reflect other domains enabled.

    4
    HectorFontanez
    Forum|Forum|1 year ago
    ramon.espinosaNew Participant

    Button Count on Campaigns1. New

    Currently it looks like if a user clicks on more than one button in a campaign, it captures each of those clicks and reports on them. For example, one campaign sent to 10 users with 2 buttons. If each user clicks on both buttons you now show 10 responses to button one and 10 responses for button 2 equailing 20 responses from 10 users and diluting the number of responses and not sure which responses are the most appropriate one.Users should have the option to only click the button once or ability to “edit/change” their response if they click on something accidentally or need to change their response. 

    0
    Forum|Forum|1 year ago
    kyle.carlsonNew Participant

    Make Read stats available4. Future Consideration

    I would love the ability to see how many users have read a comm campaign (not just interact with). Unsure if there is a way to pull this information from Slack (or other messaging platforms).

    4
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Add a subscribe to RSS feed option on the Moveworks Documentation website1. New

    It would be wonderful to be able to receive a notification when there have been updates on this website https://help.moveworks.com/docs/ Objective: Enhance customer experience by providing automated notifications for updates on the Moveworks Help Documentation website.Problem Statement: Customers currently need to manually check the website for updates, which is time-consuming and inefficient. There is no automated system to notify them when new content or changes are made.Proposed Solution: Implement a website monitoring and notification system that alerts customers whenever there are updates to the Moveworks Help Documentation. e.g. RSS feeds / Email newsletter subscription option. Benefits:Time-Saving: Customers no longer need to manually check for updates, saving them time and effort. Improved Engagement: Regular notifications keep customers informed and engaged with the latest documentation. Enhanced User Experience: Providing timely updates improves overall customer satisfaction and trust in Moveworks. 

    0
    afleury
    Forum|Forum|1 year ago
    AJTIAANew Participant

    Add Assignment Group attribute to Ticket Nudge BPI Report – Ticket Interactions Data4. Future Consideration

    We would like this as a field to identify which Assignment Groups are receiving the most Ticket Nudges. Also for KPI metrics for quarterly presentations to senior leadership to encourage further investment in Moveworks.

    3
    afleury
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Moveworks Events enhancement - Credential Management Middleware3. Existing Functionality/Native Skill

    Sharing a suggestion from Brayden Gravestock.We have a challenge with access/refresh tokens that expire and Rapid can only use non-expiring credentials Objective: Enhance Moveworks' role as a secure intermediary for managing access and refresh tokens between Entra and Rapid Global.Key Benefits:Seamless Integration: Bridges the gap between Entra's expiring tokens and Rapid Global's need for non-expiring credentials. Enhanced Security: Utilizes a secret manager for secure credential storage and recall. Automated Token Handling: Automates token exchange and refresh processes, reducing manual intervention. Real-time Monitoring: Alerts personnel to issues, ensuring prompt resolution and minimal downtime. Scalability: Can be adapted for similar token management challenges in other integrations.Implementation Steps:Securely store credentials using a secret manager. Exchange credentials with Entra for an access token. Use the token to update Rapid Global's webhook endpoint every 20 minutes. Notify personnel of any issues and refresh the process if necessary. Advocate for long-term solutions like self-refreshing tokens or non-expiring tokens with annual updates.This enhancement will improve operational efficiency and reliability, positioning Moveworks as a robust solution for token management challenges.

    2
    JenHanley
    Forum|Forum|1 year ago
    lalikuma
    lalikumaKnown Participant

    Feature request: Workday TimeOff approval4. Future Consideration

    Feature request: Workday TimeOff approval (Managers)If we could also provide a snapshot of current time off balance of the employee who has requested the time off with in the same card.

    5
    austin.krogh
    Forum|Forum|1 year ago
    2613196
    2613196

    Redirect links - Queue to prevent accidental DDOS1. New

    Problem:When sending out communications to large organizations the load on a site linked via Moveworks can cause significant strain on the linked site if a link goes out in a mass communication.  We observed this where a 3rd party site went down due to high traffic.Solution:Introduce a Queue system that can be configured when sending campaigns.  The concept would work like this. The mass communication is setup and sent out. The user receives the communication, and clicks a link. The redirect link shows a page saying you are 1,204 in the queue please wait. There might be better options but a limit based on how many visits and how long should be an option for the campaign. Assuming we set the limit to 50 users at 60 seconds. User waits in the queue until the users ahead of them are redirected. If any users leave the site, it removes them from the queue. After waiting a short period the user is redirected to the site when their queue reservation has completed.I found this solution after seeing Sideshow collectables site use it for giveaway link management, and it works extremely well.How Sideshow Ensures Reliable and Scalable Product Launches

    0
    2613196
    Forum|Forum|1 year ago
    samujala
    samujalaEmployee

    Actions: Generic 2-step Auth Connector2. On Roadmap

    Key Dates:TBDWhat is it:Support for non-standard OAuth2.0 methodsFeatures:The connector will be an HTTP Request that retrieves a token Developers will be able to specify where this token will be inputed in any  Action (body or headers) that uses this connector The connector will also take inputs for a key and value pattern 

    2
    samujala
    Forum|Forum|1 year ago
    samujala
    samujalaEmployee

    Built-in Search Action2. On Roadmap

    Key Dates:TBDWhat is itFetch knowledge from your Moveworks index to enrich the performance of LLM actionsKey Features:TBD

    1
    samujala
    Forum|Forum|1 year ago
    samujala
    samujalaEmployee

    Multi Activity Plugins2. On Roadmap

    Key DatesLimited Preview: April 2025What is it Teach your AI agents for follow a multi-task business process with multiple activities in the same plugin FeaturesTBD

    1
    samujala
    Forum|Forum|1 year ago
    sujit gaikwadKnown Participant

    Feedback Categorization Enhancement - Show options for category instead of free text4. Future Consideration

    Hi Team,When users submit feedback, the bot should include a category dropdown that allows them to specify the nature of their issue.This will help categorize feedback more effectively and identify key areas for improvement within the bot. By better understanding the specific issues users are encountering, we can focus on addressing these areas, ultimately enhancing the bot's performance and user satisfaction. Regards,

    3
    hersh
    Forum|Forum|1 year ago
    S00258142New Participant

    Anonymisation of technician name under ticket nudge/notification triggered to end users1. New

    Currently, technician name is visible on our ticket nudge/notification to our end users from ServiceNow ticketing platform. Goal of this anonymisation is to avoid direct contact between technician and end users. 

    0
    Forum|Forum|1 year ago
    bmandanParticipating Frequently

    "Direct Quotes" feature for Creator Studio4. Future Consideration

    We have several configurations in Creator Studio (events, paths) where text responses are generated based on users' selected options. We've observed that longer text responses are being summarized by Moveworks. However, due to financial and contractual considerations, it’s important for us to retain the exact verbiage. We are aware that Moveworks is introducing a "Direct Quotes" feature for KBs. It would be good to have a similar feature planned for Creator Studio that would allow us to display exact text for specific use cases.

    6
    Ajay Merchia
    Forum|Forum|1 year ago
    reid.mozleyInspiring

    Analytics on User Journey1. New

    I was talking with some of our internal knowledge team, and we would really like to see a deeper dive on user analytics. It would be extremely beneficial to our team to have a breakdown on a users journey to getting their answer. Knowledge was served to the user successfully? Cool, which article did they click on? Was it article 1, 2, or 3? Did they even need to open the article, or was the summary enough to get them where they needed to be? Answering these questions would help us take full advantage of the tool.

    0
    Forum|Forum|1 year ago
    Ajay ChikaneNew Participant

    Bot to Provide ServiceNow Category Content Items1. New

    Currently, the bot does not provide ServiceNow Category: Content Items via a direct link. To improve the user experience, the bot should fetch and display content items from ServiceNow, ensuring users can access the required forms directly through the bot.Enhancement Request: Enable the bot to provide ServiceNow Category: Content Items with a direct link.

    0
    Forum|Forum|1 year ago
    MikeINew Participant

    Customize Static Bot Responses in Channel Resolver for Improved User Experience1. New

    The response shown above appears to be set globally by Moveworks and cannot be customized by individual clients. This message does not match our internal communication style. It feels out of place and creates a disjointed experience for users. This inconsistency makes it harder for users to trust and adopt our bot.We need clear guidance from Moveworks on whether this messaging can be edited or if there are alternative options. If it can’t be changed, we need help understanding how to work around it or offset the impact. Without action, we risk slowing down adoption and reducing the value of our bot.

    0
    Forum|Forum|1 year ago
    MikeINew Participant

    Restrict Bot from Posting in Channel when/if original message is deleted.1. New

    If users delete the message in the channel that created the ticket, before the ticket is closed out, any future updates on the ticket will be posted in the main channel because, I assume, there is no thread for the bot to post in. This causes the channel to look messy, unorganized, and can cause confusion amongst the users. We’d like the ability to configure the bot to only post responses in the relevant thread. 

    0
    Forum|Forum|1 year ago
    NANAGANIParticipating Frequently

    I want to display table in message content. how can i do that?1. New

    we have an use case where along with message content, there will be some data in tabular form. how can we do it?

    0
    Forum|Forum|1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Copilot: Blank Modal appears on web application while clicking on bot chat widget1. New

    Since upgrading to Copilot, when we click on the 1.bot chat widget from the web application, it loads a blank modal for a few seconds, which causes confusion for end users. It would be helpful if a loader or spinner appeared during this time, so users are aware that the bot is loading and will be ready shortly.

    0
    priya.kornalius
    Forum|Forum|1 year ago
    austin.krogh
    austin.kroghKnown Participant

    Expand Employee Comms New Hire Duration to 90 Days1. New

    MW Team - Here at JCI, our onboarding journey is 90 days long; however, the employee comms to new hires feature only allows for messages to go for up to 60 days following their start date. We would like to send one final message at the 90 mark. From experience, 90 days is a very common amount of time for companies to onboard employees. Can we extend the duration? Thank you! 

    0
    austin.krogh
    Forum|Forum|1 year ago
    Ajay ChikaneNew Participant

    Ingest SharePoint Online Permissions1. New

    Currently, the mechanism bot does not ingest SharePoint Online permissions. As a result, permissions default to "true," allowing the bot to serve articles to all users. However, when users click the link (citations), they receive an access denied error.I would like to request an enhancement to ingest SharePoint site permissions so that the bot only serves articles to users who have access.

    0
    Forum|Forum|1 year ago

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