Skip to main content
Known Participant
May 13, 2025
4. Future Consideration

On-Demand Conversation History Clearing when developing a use case

Related products:Agent Studio
  • May 13, 2025
  • 3 replies
  • 89 views

I'm suggesting an option to automatically clear the conversation history when developing a use case. This would involve:

  • A Checkbox: Within the use case development interface, include a checkbox labeled something like "Clear History on Use Case Execution".
  • Automated Clearing: When this option is enabled, the system would clear the conversation history after the use case is triggered, even before the standard 24-hour period.

Benefits:

  • Improved Accuracy: Ensures that the system starts with a clean slate for each use case execution, reducing the risk of outdated information.
  • Enhanced User Experience: Prevents confusion and provides a more intuitive experience, especially for use cases involving multiple choices.

 

Problem: Currently, the conversation history persists and it will be automatically cleared/refreshed after 24hrs which can lead to issues. 

 

Example: I have a use case granting admin access, the system retains previous machine selections, leading to incorrect access or confusion if a user has more than one machine. I can’t ask the users to clear the history before running the use case so need an automatic way and it will be helpful in other use cases as well.

3 replies

Ajay Merchia
Community Manager
May 13, 2025

Hey ​@puneegup – we’ll take this into consideration as a key testing workflow for developers – it makes sense that you should be able to easily test things out in you assistant without needing to manually clear the conversation each time.

2613196
May 13, 2025

This would be a great feature to have a clear or ignore history option in interactions to prevent misinformation. If the assistant does not clear or ignore history, it can summarize from previous answers, which can lead to outdated or incorrect information being presented as current. This can create confusion, making it seem like the assistant is providing updated information when it is actually repeating previous responses.
An ignore previous history of interaction would be perfect.

***External action not part of conversation

Example Issue - 1:
User: What is my PTO balance?
Assistant: You have 8 hours available.
User: ***Puts in new PTO request reducing the number to 4 hours.
User: What is my PTO balance?
Assistant: You have 8 hours available.

Example Issue - 2:
User: What is my PTO balance?
Assistant: You have 8 hours available.
User: ***Puts in new PTO request reducing the number to 4 hours.
User: What is my PTO balance?
Assistant: You can find your PTO balance by going to www. …

Example with Ignore History - 3:
User: What is my PTO balance?
Assistant: You have 8 hours available.
User: ***Puts in new PTO request reducing the number to 4 hours.
User: What is my PTO balance?
Assistant: You have 4 hours available.

Implementing an ignore history feature would significantly enhance user experience and accuracy in information delivery.

When humans and AI unite, creativity flows and innovation accelerates.
Participating Frequently
May 19, 2025

Hi ​@puneegup 

This feature is currently available. Link below for more details:

Context Window Management