Add instructions to enter the serial number of the respective tickets to display ticket information on the chatbot interface

When inquiring about the status of an existing ticket, the bot displays the 10 most recent tickets as hyperlinks with their reference numbers. Clicking on any of these links will take the user to the Service-Now portal.

We recommend appending a simple verbiage to it “Please enter the serial number (eg: 1,2,3…) of your respective INC/ RITM for which you'd like to get a more details”