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ashokmoorthy
Inspiring
May 16, 2025
1. New

Enhancements Needed - Ticket Visibility/Disability for All

Related products:Moveworks Setup
  • May 16, 2025
  • 0 replies
  • 15 views

Today we have provision in Move works setup where we can either completely enable/disable to the ticket visibility to requestors only.

 

MW Setup - Ticket Visibility

 

We recently enable the HR domain tickets in bot. Each HR case is sensitive - Some looks for VISA, some looks for compensation, some looks for details on reportees,.. So we disabled this feature of anyone can see anyone else ticket due to sensitivity.

 

We need a provision to enable/disable this option based on ticket domain. So that based on the need, we can enable to IT tickets only if needed.