Feature Request: Free-Text Query Capability in Moveworks EXI for Ticket Analysis

I would like to propose a feature enhancement for Moveworks EXI that would enable users to perform free-text queries directly within the "Apps & Services – Tickets" interface. This functionality would allow users to ask specific questions related to ticket data, particularly focusing on elements such as closure notes.

For example, a user could query Moveworks to analyze whether certain phrases or keywords appear in the closure comments of tickets, helping to assess whether tickets were closed with appropriate and informative remarks. This capability would significantly improve the ability to audit and ensure the quality of ticket resolutions.