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Hey,I am reaching out to check if anyone has had success with the GitHub ingestion setup outlined in this documentation: https://docs.moveworks.com/ai-assistant/enterprise-search/configure-search/ingestion/how-to-configure-github-knowledge-ingestion.I configured the connector and ingestion as per the article. The records are successfully being ingested from the repo, but the base URL is being dropped and the .md suffix is being stripped, resulting in broken links (System doesn’t allow me to leave “Github Config Article Url Filepath Suffixes To Drop” as blank).For example, src/ad/README.md redirects to https://src/ad/README. The full path should actually be: https://github.com/newrelic/opentelemetry-demo/blob/main/src/ad/README.mdFor context, my ingestion config Start URL is: https://api.github.com/repos/newrelic/opentelemetry-demo/contents/Am I missing a step in the configuration to retain the base URL and the file extension? 

We are experiencing an issue with HTTP Connectors in Moveworks where, once a connector is created and saved, we are unable to modify or update its configuration. After successfully creating an HTTP Connector, the connector becomes effectively read-only from an administration perspective. We are unable to edit existing configuration details such as:Base URL / Endpoint URL Authentication settings Headers Query Parameters Request Body configuration Connector metadata and settingsAs a result, whenever a configuration change is required, we are forced to create an entirely new connector instead of updating the existing one. Business ImpactThis behavior creates several operational challenges:Increased administrative overhead Duplicate connectors in the environment Difficulty maintaining connector versions Additional effort during testing and troubleshooting Potential risk of workflows referencing outdated connectors

I am attempting to do the following:Loop through a list of teams and for each one run an HTTP action to get the list of members and for each of those members run another HTTP action to get their emails.I want to map the output so that i get the following:[{ “team_name”: “Team A”, “emails”: [“email1@email.com”, “email2@email.com”] },{ “team_name”: “Team B”, “emails”: [“email3@email.com”] }]I tried going through the agent architect and its saying to use data_mapper: but that doesn’t seem to be allowed in a compound action Is the best way to achieve this a script action using python to manipulate the outputs?Not sure why the architect is suggesting something that is unavailable for use. 

I am working on a ambient agent that is able to send notifications to 1 or more users. The listener is expecting a payload with an object that has email and the message to send to the user. I wanted to know if there is a size limitation on the API call coming into the listener. Trying to determine how much to limit the bulk api call size if needed. 

Hi Moveworks Community,First-time poster here. I am looking for guidance on embedding the Moveworks assistant into our ServiceNow Service Portal.Environment/Status ServiceNow DEV instance. Moveworks for Employee Center plugin installed (scope moveworks.webchat.x.x.x). Added the “Moveworks for Web Widget” to our Service Portal home page. What I’ve configured so far Located the “Embedded AI Assistant setup” page in ServiceNow and switched to the corresponding app scope. Found the Bot ID for our webchat channel in the Moveworks Admin console. Entered the Bot ID in the ServiceNow setup screen and configured the Initialization Options JSON as follows: { "bot_id": "[OUR_BOT_ID]" }   Cleared ServiceNow cache (/cache.do) and performed a hard browser refresh. The IssueThe ServiceNow widget record contains an empty <script src=""> in the Body HTML template. I am struggling to find the authoritative URL to populate this src.I attempted to use a path derived from our hosted assista

My compound action sends two visible messages to the user: an intermediate "Cancelling your request..." message that appears while the action is executing, then the final "has been cancelled" confirmation after the action returns. I want only the final message to show.I've tried strengthening display_instructions_for_model on the return mapper to explicitly suppress intermediate narration ("Do NOT generate any in-progress messages, output ONLY the final confirmation"), but the duplicate still appears.Is there a plugin-level, CA-level, or workspace-level setting that controls whether intermediate progress messages are streamed? If not, is there a documented workaround?Platform: Agent StudioChannel: Teams 

When I used the provided cURL in my HTTP action to retrieve data and connected my connector, the test executed successfully. However, the file returned is empty.curl -X GET "https://marketplace.moveworks.com/api/purple-suite/erp/purchase-requests/history"Am I setting this up incorrectly, or could there be an issue with the API itself?

Hi Moveworks,Back in January, the Microsoft partnership with Copilot was announced. Where can I find more information on this integration? We just launched Microsoft Copilot for our org and we would like users to have access to our Moveworks Assistant in this new environment. 

Building a Cancel PTO plugin in Moveworks against Workday by using built-in Workday Cancel PTO Plugin. Hit a snag detecting the third state of a time-off request.Setup:Workday_GET_Approved_PTOs_Of_Employee_ByDate calls timeOffByDateTaken and filters on status = Approved WIDAfter an employee initiates cancellation via Adjust_Time_Off_Request, the entry shows in Workday UI as "Submitted (Cancelation)" awaiting manager approvalBut WQL's status field on these entries still returns "Approved" — so the plugin can't tell they're already mid-cancellation, and users could trigger duplicate cancellation requestsQuestion: Which WQL field (or which data source) exposes the in-flight BP-level status that surfaces as "Submitted (Cancelation)" in the UI? Has anyone built this kind of filter before?

I built a Cancel PTO plugin using the Workday Correct Time Off API. Workday side works correctly — BP routes to the manager, approval task shows pending with the right awaiting person, and our custom approval report picks up the correction record.The issue: the approval card never reaches the manager in the bot. Request Time Off approvals work fine through the same pipeline; only corrections don't push through.In Approval Configuration → Business Process Mappings, the Default Resource Type dropdown only shows Request Time Off and Leave of Absence. No Correct Time Off option, and no visible way to add one.Questions for the community:Has anyone enabled approval notifications for Correct Time Off / Cancel PTO in DOT? How do you add a new resource type or BP mapping for approvals — UI, support request, or backend config? Should approvals for a custom Cancel plugin ride on the existing report-driven flow, or is a different setup expected?

I am using Try-Catch-Raise inside Compound Action to handle error Status Code scenarios and show user static message.Example:Status Code 401 = return static message with a link to request access.Status Code 500 = return static message with a link to raise incident ticket.But for Status Code 400, I’ll need to return different message to user depends on the response error JSON object.The Raise step has an output_key which can store the error JSON object:  May I know where and how can I access+use this output_key?I tried adding Action/Return/Switch after the Raise, but none of them works because plugin will end gracefully after Raise.If I change the Raise to Return (so that it is now Try-Catch-Return, no more Raise), how can I map the response’s error object in the Return?Appreciate if anyone can give some example if achieve this before, thank you.

Hi Moveworks Community,I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal KnowledgeI wanted to understand how we can implement user-specific permissions or access control for knowledge articles ingested from Ivanti IT.Specifically: How can we ensure that only authorized users or user groups can access certain knowledge articles? Does Moveworks respect source-level permissions from Ivanti IT during ingestion, or do we need to configure access control separately within Moveworks? Are there recommended best practices for mapping user roles/groups between Ivanti and Moveworks to enforce these restrictions? Any guidance, documentation references, or examples would be really helpful. 

I need to change the placeholder text displayed in the search field of the Moveworks Assistant.Currently, the text appears as:“Find answers, automate tasks, or create content instantly.”I would like to update this placeholder text.Could you please confirm whether this change is configurable? If so, kindly provide the steps or location within the Moveworks setup where this modification can be made. 

If you just walked out of the Moveworks lab or CreatorCon expo at Knowledge 2026, you built a real plugin. Triggers, a conversational process, slots that resolve from natural language. The same primitive every Agent Studio plugin in production uses.You have the muscle memory now. The next move is using it on something that matters to your team.Come to the next office hours.Live, builder to builder, no slides. Bring whatever you're stuck on, or just listen in. We’ll be hosting sessions on:May 21 June 2 June 18Sign up hereDrop a comment on this post, get a CreatorCon community badge (you’ll need to be signed in to do this).Tell us:A use case you want to build, or already built A takeaway you're bringing back to your team A question you're walking away withWe read every one.First time on the community?Create a free account. Under two minutes.This forum is where Agent Studio builders actually live: the ones shipping in production, the ones still on their first plugin, and our team. Bring y

I am currently facing an issue with the Moveworks WebChat integration on the ESC portal. The WebChat icon is not being displayed as expected.We have followed the provided documentation - https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.moveworks.com%2Fai-assistant%2Fgetting-started%2Flabs%2Fpartner-demo-guide%2Femployeeworks-installation-guide-errata&data=05%7C02%7Cveenal.lalwani%40infosys.com%7Cfb2f370a78bf495e261f08deaefe8800%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C639140605412814054%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Fr17d778x6CjlXps8KugNiGWyKiIggDsri38ctdLl88%3D&reserved=0and completed all the required configurations, including:Installation of the Moveworks plugin in ServiceNow Bot setup in Moveworks Uploading the JKS certificate in ServiceNow Configuring the corresponding CRT file in MoveworksDespite completing these steps, the WebChat icon

I have a webhook trigger configured in Agent Studio that is connected to a GitHub Enterprise webhook listener. The webhook receives pull_request events from GitHub and is intended to only trigger the plugin when the action is review_requested or ready_for_review. To enforce this, I have set the following event filter on the webhook trigger: parsed_body.action IN ["review_requested", "ready_for_review"]. However, the plugin appears to be triggering on all pull_request actions sent by GitHub, including closed, regardless of the event filter.I have verified that the filter is saved and the plugin is in a published state, and I have also tried alternative syntax using parsed_body.action == "review_requested" OR parsed_body.action == "ready_for_review" with the same result. The payload arriving from GitHub is correctly structured with the action field at the root level of the body. I also tested the payload and event filter in the DSL playground and it comes back as false. I don’t have othe

Hi community,We're running into a permissions gap with our ServiceNow Knowledge Base content ingested into Moveworks Internal Knowledge. Users who are Knowledge Base managers or contributors in ServiceNow are not being served articles through the bot — they receive a "no permission" response in the permission checker even though ServiceNow implicitly grants them read access.I understand why this happens — Moveworks evaluates access strictly against the Can Read User Criteria records and doesn't inherit implicit ServiceNow access for contributor/manager roles. What we'd love to know:Has anyone found a way to scope Additional Access DSL rules more granularly — for example, per KB or per article category — rather than granting blanket access? Is there a supported way to ingest ServiceNow KB Manager/Contributor role assignments as user attributes so they can be referenced in DSL rules? Are there any other patterns (custom user tags, ingestion mappings, permission rule strategies) that team

In the analytics that Moveworks provides, all knowledge that is used by the AI assistant is pooled into one category - Enterprise Search / Knowledge Base. I am unable to differentiate between which knowledge source information is being pulled from unless I go into each individual interaction. This makes it difficult to see performance of each source and also difficult to identify gaps or redundancy. The raw interaction table will show that Enterprise Search plugin was both successful and unsuccessful which can make things confusing. Is anyone else running into this issue? Are there any tips and tricks I could be missing?

Despite clear user utterances (e.g. payslip, salary, tax form, leave balance), the  Moveworks AI often fails to classify topics correctly, pushing high‑volume demand into “uncategorized” buckets. Improving intent‑to‑topic mapping here would increase accuracy and , insights quality. How can it be done better? Or is there anything on our side that we should consider improving? We also noticed that Moveworks Analytics struggles to categorize a  Domain when citing mainly (only?) pdf files when generating response and it states Domain as “N/A”. Is it known limitation?

ProblemA common challenge in Agent Studio is how to serve grounded answers from public-facing documentation without building a full external ingestion pipeline.Teams often want the bot to answer questions using content that already lives on public websites, but they also want the experience to staygrounded in source material rather than general model knowledge transparent, with citations or traceability lightweight to implement and maintain targeted enough to return useful answers without introducing too much ambiguityThis becomes especially relevant when the source content is public documentation, such as help centers, product docs, compliance pages, or accessibility documentation.A good example is accessibility content. A user may ask about a specific capability such as Teams closed captioning, and the desired behavior is for the bot to answer from the correct Microsoft accessibility page rather than from broad web knowledge.The architectural question is: how do you reliably route th

I have a user ID in servicenow called as “suhas.shimpi” and email address as suhasdigamber.shimpi@mycompanyXXX.com. Now In moveworks i have manually created a user with same email address as above. I have super admin in moveworks. I have configured ITSM ID Info as well with Below details:ITSM User ID = suhas.shimpi (same as servicenow user id)External ID = “SYS ID of my user record from ServicenowFirst Name = SuhasLast Name = ShimpiFull Name = Suhas ShimpiIntegration ID = <Servicenow build connecter name that we used while connecting Moveworks to Servicenow > Now with all above details, When i am trying to use Moveworks Assistant and askign to file a ticket, it comes back with response as below: Help me if i have misconfigured anything. Please note that right now i am not using Okta integration for authentication. I have just manually created users in both systems with same unique identifier (email address).

I am attempting to create HTTP actions to support my plugins, but I am receiving an error message when validating the action. I am getting an Error Code 4, with Trace ID _Nenopmb-cr8f16u.I have attached a screenshotof the error message as well. Please reach out if you have seen this error, or know any troubleshooting steps. Thanks!  

Are there any plugin available to triage the ServiceNow tickets after creation and assigning to the support team member automatically without manual intervention.

We are looking to clean up some of our data in EXI, specifically, there are assignment groups today that simply exists for the purpose of logging a ticket for an already automated process/notification. There is nothing our bot will ever do with these. We have added a DSL rule in Moveworks Setup under Ticketing Automation > Ticketing > Ticket Filters under Universal Ticketing Fetching Filter for the agent to ignore these assignment groups. My question is, will this stop EXI from picking up any incident in these assignment groups or is there someplace else that I need to write a DSL rule to avoid EXI from picking these up in its data? 

I wanted to share a practical Agent Studio plugin idea we’ve had success with: using a scheduled ambient agent to scan recent support tickets and proactively notify responders when an outage pattern emerges.The problem this solvesIn many environments, the first signal of an outage isn’t monitoring — it’s a sudden spike of tickets describing the same issue.Example: within an hour, several users report symptoms like:“VPN won’t connect” “SSO login failing” “VDI keeps disconnecting” “Email delayed / cannot send”If responders only notice once tickets are manually triaged, you lose valuable time. The goal here is to detect the pattern automatically and alert a targeted responder group with a crisp summary and relevant ticket IDs.High-level approachSchedule: Every 30 minutesLookback window: Tickets created in the last 60 minutesDetection rule: If 3+ tickets match the same underlying issue → treat as likely outage/incidentResponse: Send a message to a predefined responder/on-call group with:an