I have a user ID in servicenow called as “suhas.shimpi” and email address as suhasdigamber.shimpi@mycompanyXXX.com. Now In moveworks i have manually created a user with same email address as above. I have super admin in moveworks. I have configured ITSM ID Info as well with Below details:
ITSM User ID = suhas.shimpi (same as servicenow user id)
External ID = “SYS ID of my user record from Servicenow
First Name = Suhas
Last Name = Shimpi
Full Name = Suhas Shimpi
Integration ID = <Servicenow build connecter name that we used while connecting Moveworks to Servicenow >
Now with all above details, When i am trying to use Moveworks Assistant and askign to file a ticket, it comes back with response as below:
Help me if i have misconfigured anything. Please note that right now i am not using Okta integration for authentication. I have just manually created users in both systems with same unique identifier (email address).