Hi Moveworks Community,I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal KnowledgeI wanted to understand how we can implement user-specific permissions or access control for knowledge articles ingested from Ivanti IT.Specifically: How can we ensure that only authorized users or user groups can access certain knowledge articles? Does Moveworks respect source-level permissions from Ivanti IT during ingestion, or do we need to configure access control separately within Moveworks? Are there recommended best practices for mapping user roles/groups between Ivanti and Moveworks to enforce these restrictions? Any guidance, documentation references, or examples would be really helpful.

Question

User-Specific Access Control for Ivanti IT Knowledge Articles in Moveworks

Hi Moveworks Community,

I’m currently working on configuring Ivanti IT Knowledge articles ingestion within Moveworks via the following path:

Moveworks Setup → Enterprise Search → Search → Configure Search → Classic Ingestion → Internal Knowledge

I wanted to understand how we can implement user-specific permissions or access control for knowledge articles ingested from Ivanti IT.

Specifically:

How can we ensure that only authorized users or user groups can access certain knowledge articles?
Does Moveworks respect source-level permissions from Ivanti IT during ingestion, or do we need to configure access control separately within Moveworks?
Are there recommended best practices for mapping user roles/groups between Ivanti and Moveworks to enforce these restrictions?

Any guidance, documentation references, or examples would be really helpful.