Cancel PTO Plugin in Workday — Approval Notifications Not Reaching Manager in BOT

Forum|Forum|5 days ago
May 27, 2026
1 reply
17 views

MichaelWilliams
New Participant

I built a Cancel PTO plugin using the Workday Correct Time Off API. Workday side works correctly — BP routes to the manager, approval task shows pending with the right awaiting person, and our custom approval report picks up the correction record.
The issue: the approval card never reaches the manager in the bot. Request Time Off approvals work fine through the same pipeline; only corrections don't push through.
In Approval Configuration → Business Process Mappings, the Default Resource Type dropdown only shows Request Time Off and Leave of Absence. No Correct Time Off option, and no visible way to add one.
Questions for the community:

Has anyone enabled approval notifications for Correct Time Off / Cancel PTO in DOT?
How do you add a new resource type or BP mapping for approvals — UI, support request, or backend config?
Should approvals for a custom Cancel plugin ride on the existing report-driven flow, or is a different setup expected?

+2

Kevin Mok
Community Manager
Forum|Forum|5 days ago
May 27, 2026

Hey @MichaelWilliams - For Workday approvals, we don’t support any other type of approvals as the ones mentioned through the built-in approval mirroring skills.

To have an approver receive notifications for your approval type, you can do it in 2 ways.

Have Workday send a webhook to Agent Studio and use a compound action to send the approval request to the approver.
In the same cancel PTO plugin. At the end of the conversation process flow, you can add an asynchronous compound action that sends the notification to the approver (if that’s something you can fetch)