Product Forums

I’m working on an Outlook use case where we need to fetch meetings for a user within a specific start and end datetime using the Microsoft Graph API.ChallengeWhen calling the CalendarView endpoint, the Graph API requires both start and end datetime values. If no time offset is included, it defaults to UTC.For example, for Eastern Standard Time (EST), the offset should be UTC-5 hours.The question is: How can we dynamically pass the correct offset based on the user’s timezone?What we’ve triedWe attempted to format the datetime using the Moveworks DSL Format_Time function, but this requires the timezone in IANA format. From the Graph API, we only get the user’s timezone in Windows format (e.g., Eastern Standard Time). Is there a recommended way to convert Wind

If I setup a connection using authorization code, it will always make the actions based upon the initiating user. With this setup, I need the ability to have Moveworks make actions using someone else’s access. Here are some examples where this is needed:The initiating user requests for something that requires approval. A moveworks approval process is used to manage that approval. When the approver approves it, I need that to initiate an action in the same system but now using the approver’s account as the initiating user does not have access to approve their own request. With the new listener functionality, I see no way to run any action associated to a connection that has the authorization code grant setup as there is no initiating user.

Do we have the option to reuse plugins that we have developed in Agent Studio? We’ve created an approval plugin for one team within our organization, and now another team is requesting a similar solution. Although each team has different data points and systems they connect to, they both want the same approval flow process.I’m trying to determine if it’s possible to reuse the existing plugin to avoid hitting our plugin limit and to streamline development. If there’s a way to customize or clone the plugin for different data sources while maintaining the core process, that would be ideal.Could you confirm if this is feasible or suggest the best approach to efficiently handle multiple teams with similar workflow needs? Thanks!

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I have a list of questions and answers in a restricted google document. It is in a sheet, but it can be moved to a doc as sheets do not seem to be supported. The use case is to ask the bot many different questions that are included in the document and have the bot return with the exact answer for each one of them. Currently this mostly works, but the answers are getting summarized. The answers need to be 100% exact as they are approved internally as correct. If I tell the bot to return the exact answer, it works most of the time, but is there a way to have it always return the exact answer instead of having to ask every time?

Is there a workaround for the output mapping result limit? I'm working on a flow where a user can query the bot to return all of their tickets in JIRA, but I'm losing some data in the process when the mapping gets bigger. Using conversational plugin, not compound action.Example Output Mappings:Mapping 1MAP(): converter: key: item.key project_name: item.fields.project.name status: item.fields.status.statusCategory.name summary: item.fields.summary url: $CONCAT(["https://company.atlassian.net/browse/", item.key]) items: response.issuesreturns:1. Project A – 38 tickets2. Project B – 1 ticket3. Project C – 1 ticket4. Project D – 13 tickets5. Project E – 32 ticketsMapping 2MAP(): converter: assignee: item.fields.assignee.displayN

We’ve heard your feedback on the accessibility of the Raw Interactions table—and we’re excited to share an important update.Starting the week of September 15th, the Raw Interactions table will include User IDs and Emails. This update is designed to give you deeper visibility and make it easier to support employees at the individual level.With this enhancement, you’ll be able to:Identify the end users who have conversations with the AI Assistant Filter and analyze conversations for a specific user  This update comes directly from your input, and it’s another step toward making Moveworks Analytics more actionable and transparent. No action is required on your end—these fields will automatically appear in your Raw Intera

Hello Moveworks Community!We are extending the use case of the parent interaction ID field in the interactions tables to provide more comprehensive user journey tracking.BackgroundThe parent interaction ID is an attribute available in the interactions table that links related interactions together. Previously, this field was only populated for AI Assistant responses. With this enhancement, it will now also be populated for user follow-up actions such as button clicks, link clicks, and UI form submissions.What’s changedThe parent interaction ID field has been extended beyond AI Assistant responses to now include user-initiated actions. This means that when users interact with elements like buttons, links, or forms presented by the AI Assistant, these actions will now carry the parent interaction ID of the originating AI Assistant message.Key benefitsThis enhancement enables precise tracking of user engageme

Hello analytics community!KB insights just got an upgradeAbility to drill down in selected widgets (more such drill downs upcoming) Now , filter your report by Domain (resource domain filter upcoming) Take export of raw data behind a widget. New semantic layer data.

Hi All,I am looking at removing a button presented in a notification to the user.Specifically I want to remove a button so the user only has two options. The button I want to remove from the notification shown is “Edit request” to avoid user confusion.Currently selecting “Yes” instructs the middleware to execute a remote action against the machine and clicking “Yes” again will fail as the remote action cannot be executed more than once on the middleware system.I cannot see anything in the CREST Event workspace that would refer to what looks like a consent option to proceed with the choice as shown above.

Hi,We have one reported issue with switching to Afrikaans in Teams.When I say ‘switch to Afrikaans’ I get the following message:I'm sorry I don't have information on how to address this issue. Please use the form below to submit a ticket for assignment to our support teamWhen I ask the Moveworks bot in Teams to switch to Dutch it works fine.Your documentation below shows support for Afrikaanshttps://help.moveworks.com/docs/multilingual-support-mls#what-languages-are-supported-by-moveworksCan you provide guidance on this?