Moveworks Newbies

Hello Team,I have recently created a Confluence connector and successfully ingested internal Confluence pages into our Moveworks bot. Most of the articles/pages were ingested without issues.However, I noticed that a restricted page in Confluence (with page-level permissions limiting access to certain users/groups) was not ingested by the connector.Could you please clarify if this is the expected behavior of the connector? Does the connector skip pages that have restrictions, or is there a way to include them in the ingestion process? 

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and faster resolution times with Moveworks.What I want to learn or discuss: Excited to hear how others are driving AI adoption in enterprise teams, especially non-technical ones, and measuring real business impact. Tips for balancing automation with a human touch are always welcome.Fun fact: When I’m not at work, I’m rock climbing, or training my dog to sit through virtual meetings, he’s now the best (not so) silent observer on the team.

Hi all, we have numerous (200+) PDF documents containing tables, and some consist entirely of a single table relating to rates etc. Editing these manually into a readable format for Moveworks would be very time-consuming for the various departments and would slow adoption. Is there a automation tool that can be used to edit and modify the tables for improved readability? How do other companies edit their existing and legacy documents? Thanks

Hello EveryoneTrying ingest Unily , created connector as per https://help.moveworks.com/docs/content-integration-unily.But in internal knowledge ingestion , no wizard is coming up(not like we have during service now setup), and not able to ingest, can anyone guide on this the right way 

Hi All,I am trying to send a slack message from a plugin.I have a formatted HTML message coming as a part of json payload.as shown below:{"message": "<br>The below <b>Purchase Order</b> is set to expire in 90 days or less.<br> Please review the details, and then indicate if you would like to initiate a renewal or not.<br> • <b>PO Number</b>: <a href="https://www.google.com">PO1100004112</a><br> - <b>Requisition BU</b>: TEst, BU.<br> - <b>Supplier</b>: Test Supplier <br> - <b>Requester</b>: test.user@test.com<br> - <b>PO Description</b>: Test Support Fee<br> - <b>PO Total Amount</b>: 50,000.00<br> - <b>PO Remaining Amount</b>: 18,500.00<br> - <b>PO Expiration Date</b>: 31-Dec-2025","recipients": ["dhotre.virupaksha@airbnb.com"],

Im curious where the badges we earn from the Academy show up?  So, according to the academy, I should have earned that badge. But in my profile, I can’t see it. Are these badges, academy/agent studio, completely unrelated to each other? Is there a way to see which ones I’m close to getting or which ones I should have gotten? The second screenshot of the badges is from my profile here in the community. But it isn’t a link, and you can't click it for any more details. 

Hi,I was reading the Agent Studio documentation to understand how do we configure the output response of a particular plugin. Here’s what was mentioned: Plugin Result InstructionsAdding plugin result instructions clarifies how the AI Assistant should respond to users at the end of your plugin execution.(Recommended) By adding instructions as a key-value pair in your workflow's output mapper (e.g. display_instructions_for_model: <YOUR-CUSTOM-INSTRUCTION-HERE>) What is meant by “workflow’s output mapper” ? Where do I access it?Do I have to create a data type? Or did it mean “Output Mapping” section in a conversational process? But then the given example throws DSL error. Appreciate any help with this. Thank you.

Welcome to the Moveworks Community! This is your space to connect, learn, and get more out of your Moveworks experience — whether you’re new to Moveworks, the community, or both.Get started in 3 quick steps: Update your profile – let others know who you are Introduce yourself – say hi and share what you’re working on Join the conversation – comment on a post or start your own What you can do here: Ask questions and get answers fast Share wins, tips, and lessons Connect with peers, lead

I submitted my assignment but there is no update and no progress so far. I found there is no academy support to help me on this.

I have been trying to set up an MS Graph connector but have had no luck using the knowledge article: Connector | Microsoft Graph. Should I be able to edit a connector once it has been created or is this not an option? Do I need to create a new connector each time I want to test a new configuration for a connector? After saving/testing my connectors many of the variables for authentication are being deleted and I worry this is causing my connector to fail. Is this typical or are these Agent Studio bugs? Additionally, would I need Access tokens (used for implicit flows) enabled for the Moveworks application within the Entra Admin Center?

Hey everyone! If you’re new here, we’re so glad you joined us! 🎉 We’ve seen a wave of new members recently (especially from hackathons 👀), so here’s a quick TL;DR to help you get settled in: 🧠 Product Q&AGot a question about Moveworks? Head to the Product Forums: the best place to get help, share your insights, or see how others are building with Moveworks. 💬 Community CentralWant to talk shop, swap ideas, or discuss broader topics like AI adoption and automation strategy? Jump into Community Central for open conversations. ⚡ AI Hackers GroupIf you love experimenting with prompts, building agents, or testing what’s possible with Moveworks —

We get it, sometimes you want a fresh start, a clearer identity, or just a name that fits better. While you can’t change your username directly in your profile settings, we’re happy to help!📩 To request a new username, just send me a DM with the name you’d like to use. I’ll confirm it’s available and make the switch for you.A quick note:Usernames must be unique No spaces or special characters (underscores are fine!) Keep it professional — this is a shared space for collaboration  Let me know if you have any questions!

Communities are powerful spaces for sharing ideas, asking questions, and learning from a wide range of voices. But sometimes, the most valuable conversations happen one-on-one. Whether you're following up on a great comment or just want to connect more directly, sending a DM is a great way to take the conversation further. Here’s how to find and send direct messages in the community. 👇 Find your messages by clicking on your profile icon at the top right hand corner of the screen. Then find “private messages”. Here you will be able to see all of your private messages. Or simply click HERE.

The Moveworks Product Ideas Portal is your space to share what you'd love to see us build next. Your suggestions help shape our roadmap, and the more detailed your idea, the better our product team can assess it. What makes a strong Product Idea? A great idea includes:A clear title that summarizes the value A detailed description of the need and current pain A user story to help us understand your perspective Here’s a helpful format to follow:📝 “As a [persona], I [want to], [so that].” 

Have you seen this amazing question guide for our Agent Studio forum by ​@kmok? It’s a must-read for anyone looking to get support in the community—Agent Studio or otherwise.Help us help you by including all the key details up front. When in doubt, more context = better answers!

Curious about what Agentic AI really means — and how it’s changing the game for enterprise automation? We’ve got you covered.Check out our Ultimate Guide to Agentic AI, now live! Read it by clicking HERE.Inside, you'll find: What sets Agentic AI apart from traditional automation Real-world use cases (and why it matters for your business) A practical framework for deploying AI agents successfully Whether you're just getting started or looking to level up, this guide is packed with actionable insights. Let us know what resonates — and drop your thoughts or questions below! 👇

New Member FAQ: Getting Started in the Moveworks Community 👋Welcome to the Moveworks Community! To help you hit the ground running, we’ve put together a quick FAQ covering the essentials: how to introduce yourself, update your profile, and post questions or conversations. Think of this as your go-to guide for getting connected, sharing insights, and making the most of your community experience. How to Write a Great Introduction Post 👋Your introduction is a quick way to let the community know who you are and how you’d like to connect.Try including: Who you are: Name, role, company, location (optional) What you’re working on: Projects, goals, or challenges with Moveworks What you want to learn or discuss: AI best practices, tips, or strategies Fun fact (optional!): Hobbies, interests, or a fav

Does Moveworks native group access plugin support creating dynamic disribution lists? i.e. a user can create a distribution list to include everyone in a specific location, department, job title  

Hey there! I’d love your guys thoughts on the kinds of campaigns or strategies you've implemented to phase out your help channels. Any suggestions, insights, or experiences would be greatly appreciated it Haha!

Hi, new to Moveworks, we’re also using co-pilot fyi…was curious on how to set up a trigger that gives both a related response and an action button when users mention a specific site or word.So for example, users usually have expired password issue if they try to sign into a specific site, but was looking for the bot to both:give instructions/quick dialogue then have a button trigger or triggers that can set to reset and/or unlock their account.Before we added in the FAQ and Knowledge Articles, the bot only went to reset request.At the moment I can set up the trigger to file a ticket but was looking to skip the step of filing a ticket and wanted to immediately give the option to update password along with any specific helpful text dialogue So for this example, it immediately ONLY asked to update, was looking to include both instructional text and an option to reset the password along side each other.. or how to set

We are launching our bot, Neo, on July 9th to 1,000 employees. Over the next year, we would like to make sure that Neo is repeatedly launched to new hires. I would love to hear how others have introduced Neo in an ongoing manner. 

What’s up Moveworks community! CVS Health is a new Moveworks customer and we need your help to name our bot. We cannot use a name thats already in use by another public chat bot or any other AI Product. Please google your suggestions prior to posting. If you see another company with the same name or another AI product with that name, we cannot use it. Can you help us name the CVS Health Digital Assistant powered by the Moveworks copilot? 

How do you earn community points? I am guessing it is all based on interactions, but is there a list of what action provides how many points? I.e. a like = 1 point, a post = 10 points? 

Hello, Please help me here to understand how delegate functionality can be expanded through HOW-L? Into service now?Example:-If I type “Setup a delegate for xyz user to abc user” for a specified date. HOW-L should automatically identify and automatically set delegate for xyz user into service now. How it can be achieved?? Thanks!

I would like to know more about this status and why these ideas are not visible any more?