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End/close chat button location is could potentially cause users to end chat unintentionally

  • February 23, 2026
  • 0 replies
  • 12 views

We are new to Moveworks and very excited for what is coming for us. During demos and some testing, we noticed that that when a chat with a live agent is started, the end/close button’s position could potentially make it easier for users to unintentionally close the chat. I would love to hear comments from people from this community and see if it is only us 😅

Thank you