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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

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Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    deeksha.singhNew Participant

    Add instructions to enter the serial number of the respective tickets to display ticket information on the chatbot interface1. New

    When inquiring about the status of an existing ticket, the bot displays the 10 most recent tickets as hyperlinks with their reference numbers. Clicking on any of these links will take the user to the Service-Now portal.We recommend appending a simple verbiage to it “Please enter the serial number (eg: 1,2,3…) of your respective INC/ RITM for which you'd like to get a more details”

    0
    Forum|Forum|1 year ago
    Amit BridNew Participant

    Feature Request: Free-Text Query Capability in Moveworks EXI for Ticket Analysis1. New

     I would like to propose a feature enhancement for Moveworks EXI that would enable users to perform free-text queries directly within the "Apps & Services – Tickets" interface. This functionality would allow users to ask specific questions related to ticket data, particularly focusing on elements such as closure notes.For example, a user could query Moveworks to analyze whether certain phrases or keywords appear in the closure comments of tickets, helping to assess whether tickets were closed with appropriate and informative remarks. This capability would significantly improve the ability to audit and ensure the quality of ticket resolutions.

    0
    Forum|Forum|1 year ago
    Amit BridNew Participant

    Request for Enhanced Ticket Data Insights with their Closure Information1. New

    Hi,This is regarding to the functionality available in the "Apps & Services" & “Generate Insight” section which is getting used for a deep=dive analysis of ticket data. Although, I can be able to identify and describe the most common topics or issues associated with a particular service, supported by relevant ticket data, additionally, I would like to know if there is an option to extract commonly used ticket closure information. This data is critical for accurate analysis.For example, when users experience issues such as an application or Outlook failing to load content, they often interpret it as a network problem and raise a network-related incident. However, upon investigation, these issues frequently turn out to be related to Office 365 or the specific application itself.In such cases, the AI-generated insights based solely on open ticket data may lead to inaccurate conclusions. Incorporating closure information provided by service agents would significantly enhance the accuracy of the analysis and help in identifying the true root causes of incidents.Could you please advise if such functionality is available or if there are any recommended approaches to achieve this?

    0
    Forum|Forum|1 year ago
    Angus Walker
    Angus WalkerInspiring

    Add Preferred Language as a user attribute4. Future Consideration

    The user can set their preferred language within the bot:but there is no way to pass that knowledge to an HTTP Action (In my case, the action sends an email in the user’s language).Can we add the preferred language (e.g. {{user.pref_lang}}) to the list of User Attributes

    9
    Angus Walker
    Forum|Forum|1 year ago
    ramon.espinosaNew Participant

    Employee Comms Dashboard Access1. New

    It would be great if there was a way to give someone within the company who does not have access to Moveworks access to an email campaign dashboard. For example if product group wants to send a comm to a specific set of users over a period of time, adding them as a “viewer” and giving them a read only access to that comm dashboard so they can see how the campaign is doing. This would eliminate the need for the individual creating the campaign from having to go in and download the reports or taking screenshots to send to them allowing for self-servicing on the specific campaigns they have access to view.

    1
    nicole.hulst
    Forum|Forum|1 year ago
    mthameParticipating Frequently

    Respect permissions in Screensteps1. New

    Currently, the bot does not respect permissions for access to articles in ScreenSteps. In ScreenSteps, you can create groups that will restrict access. It would be great if there was an easy way to configure the Moveworks integration to see those groups and implement permission access accordingly.  

    0
    Forum|Forum|1 year ago
    chetan.bhagatKnown Participant

    JSON payload for executed actions in the Creator Studio logs6. Delivered

    Currently, Creator studio does not show payloads used to execute an action. It is visible as redacted_json_payload. This creates difficulty in troubleshooting if we come across any errors as we can’t determines if correct variables and types were captured from the user.Having it visible to all would help in rapid troubleshooting and less support tickets for small issues. 

    4
    Ajay Merchia
    Forum|Forum|1 year ago
    Ajay ChikaneNew Participant

    Option to Disable Automatic Inclusion of Last Two Copilot Responses in Ticket Work Notes1. New

    Currently, the last two responses from Copilot are automatically added as a work note when filing a ticket. However, in some cases, these responses may not align with the actual issue being reported. There is no confirmation step to review or opt out of including these responses.We would like to request a feature that allows selective users to disable this automatic inclusion  

    0
    Forum|Forum|1 year ago
    kcrandall
    kcrandallNew Participant

    Software request Reminders1. New

    We’ve noticed that some of our approval groups include members who are not consistently responsive when it comes to approving software access requests. We often find ourselves needing to manually follow up via Slack to prompt action—either to approve or deny the request. It would be extremely helpful if the software access or approval group setup allowed for configurable reminder logic. Ideally, we’d be able to set automated reminders to notify the approvers every 24, 48, or 72 hours if no action has been taken on a request. This would streamline the process and reduce the need for manual intervention.

    0
    kcrandall
    Forum|Forum|1 year ago
    KaviKnown Participant

    Enable OAuth 2.0 Auth support for Confluence Connector1. New

    We need OAuth2.0 Client Credential support for Confluence connector in Moveworks Setup.

    0
    Forum|Forum|1 year ago
    puneegupKnown Participant

    On-Demand Conversation History Clearing when developing a use case4. Future Consideration

    I'm suggesting an option to automatically clear the conversation history when developing a use case. This would involve:A Checkbox: Within the use case development interface, include a checkbox labeled something like "Clear History on Use Case Execution". Automated Clearing: When this option is enabled, the system would clear the conversation history after the use case is triggered, even before the standard 24-hour period.Benefits:Improved Accuracy: Ensures that the system starts with a clean slate for each use case execution, reducing the risk of outdated information. Enhanced User Experience: Prevents confusion and provides a more intuitive experience, especially for use cases involving multiple choices. Problem: Currently, the conversation history persists and it will be automatically cleared/refreshed after 24hrs which can lead to issues.  Example: I have a use case granting admin access, the system retains previous machine selections, leading to incorrect access or confusion if a user has more than one machine. I can’t ask the users to clear the history before running the use case so need an automatic way and it will be helpful in other use cases as well.

    3
    Forum|Forum|1 year ago
    hemsagarNew Participant

    Hyperlink in Response Message.1. New

    In Last Mile automation, we use response templates on closure. We will need to hyperlink KBs in that. It would be good if you can allow hyperlinks in response templates that are posted by Scout in ServiceNow.

    0
    Forum|Forum|1 year ago
    marissa.lacombeParticipating Frequently

    Transcript style interaction history1. New

    Hey Moveworks Community!! Wouldn’t it be great if our Copilot interaction history was in a transcript style? We would love to see exactly how the conversation went without reading separate lines in an excel sheet. Something similar to the transcript field in ServiceNow for live agent chats.  

    0
    Forum|Forum|1 year ago
    ashokmoorthy
    ashokmoorthyInspiring

    Enhancements Needed - Ticket Visibility/Disability for All1. New

    Today we have provision in Move works setup where we can either completely enable/disable to the ticket visibility to requestors only. MW Setup - Ticket Visibility We recently enable the HR domain tickets in bot. Each HR case is sensitive - Some looks for VISA, some looks for compensation, some looks for details on reportees,.. So we disabled this feature of anyone can see anyone else ticket due to sensitivity. We need a provision to enable/disable this option based on ticket domain. So that based on the need, we can enable to IT tickets only if needed.

    0
    ashokmoorthy
    Forum|Forum|1 year ago
    Simon Vassallo
    Simon Vassallo

    Ticket interception update1. New

    Hi Team,We recently had ticket interception enabled and so far it has been very well received.We had feedback from one of our teams that noticed the CI field of the ServiceNow incident was not being populated when ticket interception resolved the call.Moveworks support confirmed that as of now ticket Interception cannot update the field while closing the ticket.The team have an assignment group in ServiceNow with a collection of CI’s (applications they support)What they would like:What the team would like is that based on a keyword in the description of the ticket, for example “I would like access to the “Camunda”platform?”, they would like the CI field to be updated with the related CI (Camunda Workflow Platform) when the Moveworks ticket interception resolves the ticket after the user confirms the Moveworks suggestion helped them resolve their request.

    0
    Simon Vassallo
    Forum|Forum|1 year ago
    afleury
    afleuryInspiring

    Product Feature Request: External Service & AI Integration Marketplace5. Not Enough Info to Make Decision

    Just placing this on your radar Introducing Tempo's MCP App Store - YouTube would love to see Moveworks implement something similar and possibly tie into your plugin store.I understand MCP Servers are already on the roadmap for Limited Preview in 2026. Product Feature Request: Model Context Protocol (MCP) Integration Marketplace for MoveworksFeature Title: MCP-Based External Service & AI Integration Marketplace for MoveworksDescription:Develop a centralized marketplace within the Moveworks platform that adopts the Model Context Protocol (MCP) standard to enable seamless, low-code integration of third-party enterprise applications, specialized AI models, and data sources. This marketplace would allow Moveworks administrators and developers to rapidly connect diverse external systems-such as CRM, ERP, analytics platforms, and advanced AI services-via standardized MCP servers, empowering the Moveworks AI Assistant to access richer, real-time contextual data and capabilities.Problem Solved:Moveworks currently integrates with many enterprise systems, but adding new or niche tools and cutting-edge AI services often requires custom connectors or complex development efforts. This limits the speed and breadth of automation, constraining the AI Assistant’s ability to deliver deeply contextualized, accurate responses and actions across evolving enterprise environments.Proposed Solution:Implement an MCP-based integration framework and marketplace modeled after Tempo’s MCP App Store, where pre-built MCP servers for popular enterprise tools and AI services can be installed with minimal configuration. By standardizing on MCP, Moveworks can reduce integration complexity, enable bidirectional, real-time data exchange, and allow AI agents to dynamically discover and interact with connected systems. This would facilitate rapid expansion of Moveworks’ automation ecosystem and enable more sophisticated, data-driven workflows.Benefit: Accelerates integration of new enterprise applications and AI models without extensive custom development. Enhances the Moveworks AI Assistant’s contextual understanding by providing secure, real-time access to diverse data sources. Enables dynamic, scalable AI workflows that adapt quickly to changing business needs. Future-proofs Moveworks’ platform by aligning with an open, industry-backed standard (MCP) supported by leading AI and development communities. Improves employee experience and operational efficiency by expanding automation scope and precision.

    2
    afleury
    Forum|Forum|1 year ago
    jbentahir
    jbentahirKnown Participant

    Distribution Group users lookup1. New

    It would be great if the distro skill could allow a user to say, “who are all the users in this distro?” and “Who owns xyz distro?”It would save me time going into outlook and expanding the distro to see who all is in it. 

    0
    jbentahir
    Forum|Forum|1 year ago
    mitchell.wood
    mitchell.woodNew Participant

    View / Edit Delete API Connections7.0 Duplicate

    Current Process for Modifying Connectors:At present, modifying a connector requires creating a path with the API you wish to delete and emailing that path URL for manual deletion (refer to FAQ: How do I delete a connector? | Community).Proposed Solution:Introducing a dedicated section for viewing, editing, and deleting API connections would be highly beneficial. This feature would allow users to manage API connections from a central location, ensuring that any incorrectly entered APIs can be easily corrected, necessary changes can be made efficiently, and API data can be reviewed as needed.

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    zyousufEmployee

    Feature Request: Support for Deeper levels of Nesting in Actions for Response Schema4. Future Consideration

    When working with Actions in the Plugins Workspace we have noticed that the Generate Schema from Response button does not generate anything in some cases which makes it hard to us to dot walk and reference the appropriate variables.Currently we only handle 32 levels of nesting when generating the schema. Recommendation is to generate a schema that doesn't require elements nested past the 32nd level. But when this comes to integrations like Salesforce and Workday in Agent studio the JSON response would have a huge number of attributes which would need to be parsed by us to allow building of the use case end to end.  

    1
    Ajay Merchia
    Forum|Forum|1 year ago
    callmesukhiNew Participant

    Allow creating manual gates on slack conversations1. New

    We’re exploring whether our slack bot powered by Moveworks can show a notice before it posts any suggested documentation or solution in the IT helpdesk channel. Our ideal flow is:User asks a question. Bot immediately sends a brief notice (we’d supply the copy and any links). The notice includes a button or emoji‑reaction prompt. Only when the employee clicks/reacts does the bot continue its usual response flow.Nice to haves:A simple toggle to enable/disable the gate. The ability for us to edit the notice copy without code changes.Reason: We plan to use this during service alerts or outage scenarios. When users report the same issue as everyone else, we turn on the gate and let them know we’re already addressing the outage. If their issue matches the outage, they can wait until it’s fixed; otherwise, they can click the button to proceed with the usual support process. 

    0
    Forum|Forum|1 year ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Low-Code Compound Action Editor4. Future Consideration

    Developers can write compound actions (required for Ambient AI agents) without learning our pro-code YAML-based syntax.

    1
    Forum|Forum|1 year ago
    jgsmithNew Participant

    Larger file upload size allowable on Employee Comms1. New

    I like send gifs with my employee comms and 2MB is too small of a file size limit. The file size should be limited to what Slack is set too. Why build an artificial limit into our work flow?

    0
    Forum|Forum|1 year ago
    Tabbatha.Parks-PageNew Participant

    Language default for Bot to leverage users ServiceNow language profile for first chat4. Future Consideration

    It would be great if there was the ability for MW to leverage the Service Now user language to start the Bot off in.   This would attract more users to adopt Bot usage.   

    6
    Forum|Forum|1 year ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    Bot to personalized some else view1. New

    Problem Statement -It is a challenging job to simulate the issues faced by any user. To review any notification received by an individualProduct Idea - Simulate user profile in order to check what is issue is being faced by user  + to review notificationthis will provide a better testing tool considering different user profile scenario with their respective roles / persona. Regards,Rajeev

    0
    rajeev.saraf
    Forum|Forum|1 year ago
    rajeev.saraf
    rajeev.sarafKnown Participant

    The action, compound action and plugin should have delete option1. New

    Hi,There should be an option of DELETE / [ACTIVE | INACTIVE] for - action, compound action and plugin within Agent Studio. Regards,Rajeev

    0
    rajeev.saraf
    Forum|Forum|1 year ago

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