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7.0 Duplicate

Content Activities

Related products:Agent Studio
  • October 3, 2024
  • 4 replies
  • 87 views

Ajay Merchia
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Key Dates

  • Limited Preview: April 2025

What is it

  • Use content actions (e.g. forms, articles, or rich text responses), similar to the Paths Workspace

Features

4 replies

Ajay Merchia
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  • Author
  • Community Manager
  • October 3, 2024
1. New2. On Roadmap

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  • Known Participant
  • November 29, 2024

This would be great. We can create paths that ask a clarifying question then route the user to a form or kb article today or execute an API call. In the future I would really like to be able to check a few business or monitoring systems for actionable information then similarly route the user to a form or kb article with a simple pointer to the form/kb object. 

In cases where the form can be filled in bot it would also be great to be able to set form input values based on previous action result fields/slots.

Please and thank you, 

-Anthony


Ajay Merchia
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  • Author
  • Community Manager
  • April 16, 2025
2. On Roadmap5. Limited Preview

Ajay Merchia
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  • Author
  • Community Manager
  • June 14, 2025
Updated idea status5. Limited Preview7.0 Duplicate
Idea merged into:

All the votes from this idea have been transferred.