Automatically convert ServiceNow Catalog Items to Conversational Plugins
Dear Moveworks Support Team,
I hope this message finds you well.
We are exploring options to seamlessly integrate our ServiceNow catalog items with Moveworks, and I wanted to check if there is any out-of-the-box functionality available that allows us to directly use catalog forms within Moveworks. Specifically, we are looking for a method where we can simply provide the sys_id of a ServiceNow catalog item, and the bot would automatically:
-
Fetch the associated variables/questions,
-
Present them to the user conversationally, and
-
Submit the request on their behalf by mapping the responses to the respective variables in ServiceNow.
While we are aware that this can be achieved using Moveworks Paths, we are hoping to avoid manual field mapping and setup for each catalog item, especially since we manage a large number of them.
Could you please let us know if such a capability exists natively, or if there are any upcoming features or recommended approaches that could help us achieve this level of automation with minimal configuration?
Looking forward to your guidance.