Slot Resolvers: Custom Data Types

Key Dates

• Limited Preview: April 2025

What is it

• Convert unstructured user input to a structured system value

Features

• Custom Data Type Resolution - Create custom data types that automatically convert user inputs into structured objects your system understands (e.g., "my next meeting" → GoogleCalendarEvent, "my salesforce account" → SalesforceAccount)
• Multi-Parameter Resolution - Build powerful resolvers that can extract multiple pieces of information from a single user input (e.g., "create a high-priority bug ticket for the mobile app" → {priority: high, type: bug, component: mobile})
• Contextual Understanding - Resolve ambiguous inputs based on conversation context and user preferences (e.g., resolving "John" to the correct JiraUser based on recent mentions or team membership).
• Validation & Error Handling - Automatically validate resolved values and gracefully handle ambiguous or incorrect inputs with user-friendly clarification prompts.

Some relevant documentation:

• https://help.moveworks.com/docs/data-types
• https://help.moveworks.com/docs/resolver-strategies
• https://help.moveworks.com/docs/slots#slot-data-types