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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    afleury
    afleuryInspiring

    Ability to advertise new bot functionality when we capture a users attention with a ticket update1. New

    Integrate brief advertisements or updates about new functionalities within ticket updates provided by the bot to increase user awareness and adoption of new features.Ticket Creation Update: "Your ticket has been created successfully! 🎉 Did you know you can now perform an exchange voucher lookup and view its history directly through the bot? This new feature streamlines the process, making it simple and immediate. Give it a try next time you need to check a voucher!”Submitting this idea on behalf of Leon Van Romburgh

    1
    afleury
    1 year ago
    gurmanpreet singhNew Participant

    Customizing Fields in My Assistance Notification UI for HR Case Tickets – Limitations & Request for Enhancement1. New

    We're currently working on customizing the notification UI for HR Case tickets in the My Assistance interface, specifically for scenarios when:An HR Case operator comments on a ticket A ticket is awaiting acceptance from the userGoal:We would like to display only the following fields in these notification states:When HRC Operator comments: HRC Number & Title Status Last Activity When ticket is awaiting user acceptance: HRC Number & Title Status Last Activity Current Behavior:Moveworks currently displays standard ticket fields in all such notifications if those fields have values — even if some of them are not relevant to our users in this context.We reached out to Moveworks support and learned that:These fields are mapped at the platform level, and not customizable at the individual use-case level. Steerability was tested, but the model couldn't override the field inclusion. Therefore, removing or limiting fields displayed in the notification UI for particular use case isn't currently supported.Why This Matters:Customizing visible fields based on ticket state or context would:Improve clarity for end users. Reduce visual noise in the notification UI. Increase adoption and satisfaction with the My Assistance interface.Request:If others have found workarounds or custom configurations to manage visible fields in ticket notifications, please share your experiences. If this is a common need, we’d love to see Moveworks consider adding this as a platform-level enhancement

    0
    1 year ago
    lalikuma
    lalikumaKnown Participant

    File search [ Crawling and serving the Content from .XLSX /Excel file]4. Future Consideration

    File search [ Crawling and serving the Content from .XLSX /Excel file].Enable the feature to ingest the excel files with Multiple rows and column.

    3
    1 year ago
    rbeahmEmployee

    Customize structure of Knowledge Studio recommendations1. New

    Customers would like to customize the structure of Knowledge Studio recommendations. For example, always create content in bulleted lists with no more than 5 bullets, etc.

    1
    1 year ago
    priya.kornalius
    priya.kornaliusKnown Participant

    Schedule Meetings by checking meeting and recipients schedule1. New

    We've been waiting for the bot to support scheduling meetings by checking the organizer’s and recipients’ availability via Google Calendar.Could you please confirm when calendar management is planned for release? Based on your product documentation, it appears this feature has been under development for quite some time. Is there a GA date available?

    0
    priya.kornalius
    1 year ago
    mthameParticipating Frequently

    Room Lookup to support internal images1. New

    I wanted to bring up a concern and propose a potential improvement to our room lookup feature. Currently, we use Google Sheets to configure this feature, and hosting the associated image files ourselves requires them to be stored in a publicly accessible folder.This approach has raised security concerns, as the floor maps of our offices often contain sensitive information, such as exit locations, office layouts, and other details that could potentially be exploited by bad actors if exposed on the public internet.To address these concerns, it would be ideal if we could host these files internally—such as on SharePoint—while still enabling the bot to serve up the images during searches. Hosting the files internally would allow us to:Maintain Security: Ensure sensitive information is not accessible outside the organization. Enable Flexibility: Easily update and modify floor maps as needed without exposing links externally. Enhance Control: Leverage internal platforms like SharePoint to enforce access restrictions and track usage.This change would give us the ability to safeguard sensitive information while maintaining the functionality of the room lookup feature.

    0
    1 year ago
    rbeahmEmployee

    Connect mulitple ticketing platforms to EXI1. New

    Allow customization of EXI to allow connecting multiple ticketing platforms like Salesforce in addition to ServiceNow ticket data.

    0
    1 year ago
    pavithra.babu

    Ability to Chat with Agent from Ticket Status Update - with direct handover to L2 live chat queue1. New

    Hello,In our previous chatbot solution when a user checks status on an existing ticket and if that ticket was assigned to a certain L2 resolver group, we were able to do a live agent handover to that specific queue instead of a generic queue.Can such a experience be enabled whereA button for live agent chat is included in the ticket information card The button has the understanding of the current ticket’s resolver group and is able to connect to the related resolver group’s live agent queue, if it exists, or to the default L1 live agent queue.   

    0
    1 year ago
    aszydNew Participant

    Moveworks Developer Sandbox: Open Platform Access for Independent Contributors1. New

    Propose the creation of a Moveworks Developer Sandbox or open development environment accessible to non-enterprise developers. Similar to ServiceNow’s developer instances, this initiative would allow individuals and small teams to experiment with the Moveworks platform, build custom plugins or connectors for niche but critical applications, and explore use cases that fall outside traditional enterprise priorities.Opening up the platform in this way would accelerate innovation, foster a community of passionate builders, and surface creative solutions that large organizations might never have the time or resources to explore. It would also help independent developers become more proficient in working with Moveworks, ultimately contributing to a more vibrant ecosystem around the platform.

    0
    1 year ago
    aszydNew Participant

    AI-Powered Developer Assistant Chatbot for Moveworks Documentation1. New

    Propose the development of an AI chatbot specifically designed for developers working with Moveworks. The chatbot would leverage the full breadth of publicly available Moveworks documentation and knowledge base content to answer technical questions quickly and accurately. The goal is to reduce the volume of configuration-related inquiries from clients by enabling instant, AI-driven access to guidance that already exists but can be difficult to locate manually. This would improve the developer experience, reduce support load, and accelerate implementation timelines.We often have questions that could be easily answered by existing documentation, but we’re simply unaware that the article exists—largely because it's hard to find the right content through manual search. Help us become more self-sufficient while freeing up your teams from answering repeatable questions.

    0
    1 year ago
    AnnaNew Participant

    An image to accompany an answer1. New

    Show images in answer relevant to the answer: Example: When user is asking VPN related questions it will be good to accompany answer with an image of an icon on taskbar. 

    0
    1 year ago
    lferroNew Participant

    Enhance/Update Microsoft External Knowledge1. New

    Would it be possible to update the external knowledge sources for Microsoft tools. For example, for Outlook to include information about polls? Currently only the scheduler polls content is covered, but there are other types of polls too (link: https://support.microsoft.com/en-gb/office/create-a-poll-in-outlook-46893563-ab12-4bd0-aff7-26f5a488fea0).

    0
    1 year ago
    jaime.rennKnown Participant

    Audio file ingestion (for example meeting recordings)1. New

    Request to be able to upload audio / video files into Iris for ingestion to be used for summaries , meeting minutes , other content generation ( similiar to brief me ) 

    0
    1 year ago
    shaljainNew Participant

    Customizing Info Message for Upload button - Add Comment, Edit Request similar to GetHelp1. New

    Hi Team,We are in Moveworks Implementation and have noticed a feature update for Edit Request, Add Comments/Attachments Dialog Pop-up.To explain the issue/requirement-Current Moveworks chatbot has restriction of 5 MB File Size Upload and only certain File Types are allowed.In the Generic Get Help Dialog box , there is opportunity to add the reminder information message for users so that they know what File Size and Type is supported but same is not available for “Edit Request” and “Add Comments/Attachments” Dialog pop-up.Please update the product to ensure consistency on the Upload Dialog across various plugins/options.Attaching the screenshot of GetHelp and Edit Request to show the inconsistency.  

    0
    1 year ago
    shaljainNew Participant

    Automatic Knowledge Source Switch to QuickGPT1. New

    The chatbot does not automatically switch to internally trained QuickGPT search when no relevant content is found in the configured Knowledge Sources.So, please build a feature to automatically switch to different search QuickGPT when knowledge does not exist in the knowledge base without forcing user to explicitly clicking on QuickGPT or manually issuing commands like hey gpt etc. and describe the issue again.  This feature will reduce additional clicks and increase productivity.Best Regards,Shalini Jain

    0
    1 year ago
    mirel.ivan
    mirel.ivanNew Participant

    Automatic Conversation Clearing - full clear context option and enable configurable settings in MW portal1. New

    While its very useful feature to ensure that auto conversation clearing helps to avoid impact from pervious (old) interactions, I would propose to also have the option to choose to perform full clear context (all the previous conversations) or keep the last interaction context (as current configuration).These options should be made available via MW setup portal:Conversation Clearing:  Full clear context Keep last interaction context Lookback Period (in hours) of Conversation History (currently exists in MW setup portal)

    0
    mirel.ivan
    1 year ago
    BrettCoxNew Participant

    Breif Me Alert1. New

    When users attach incompatible file formats—such as images or cloud documents—Brief Me is not triggered and no notification is shown to inform the user. This creates confusion for end user. If a user uploads an incompatible file the agent should inform the user that the file is not available to the agent and advises on acceptable file types and upload experience.

    0
    1 year ago
    eminbakiNew Participant

    QuickGPT cannot provide references1. New

    AI Assistant is not able to provide references unless content ingested specifically either internal or external knowledge.Recommendation: •Adjust disclaimer to avoid user confusion - This response was generated without using verifiable sources. Check for accuracy.•Suggestion: Include reference to LLM model used to answer the prompt to increase the confidence of the answer

    0
    1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Actions: On-premise Connectors6. Delivered

    Key DatesLimited Preview: February 2025 Preview: July 2025What is it Connect your Creator Studio plugins to on-premise systems via the Moveworks Agent FeaturesWhat does this feature do?The Moveworks On Prem Agent (not to be confused with AI Agents 😉) allows customers to integrate their on-premise systems to the Moveworks Platform CREST Connectors can now be configured to be used with the MW Agent, enabling CREST use cases to be on premHow can I access this feature?The setup experience is the exact same as System Connectors that are on prem To configure: Configure the MW On Prem Agent with a REST Connector + Service Name Create a new CREST Connector with On Premise Auth  and specify the Service Name from step a Use the CREST Connector in any CREST use case like you would any other connector

    10
    Derrick
    1 year ago
    KaviKnown Participant

    Language Transparency for Agent Handover1. New

    During internal discussions, we explored the possibility of enhancing agent awareness in multilingual support scenarios. The idea is to implement a mechanism that notifies the agent when a user's message has been translated by a Large Language Model (LLM). This could be achieved by:Displaying a subtle note in the chat history, such as:“This message was translated from [Original Language] to English via LLM.” Send the original message in the chat history.This feature would help agents better understand the context and potential nuances of the conversation, improving empathy and response accuracy.For eg: In certain language translation the keyword “outlook” gets translated to “view”. This note enhances transparency for agents by indicating when a message comes from a non-native English speaker.

    0
    1 year ago
    ashokmoorthy
    ashokmoorthyInspiring

    Brief Me - Do not process sensitive files1. New

    Hi Team, I understand the functionality and security behind the Brief Me feature. As of now we can upload any type of allowed files irrespective of information classification.In my company, every document is classified as ‘General Business’, ‘Internal’, ‘Unrestricted’, ‘Restricted’, ‘Restricted - Export Controlled’. I need the bot to validate the ‘information classification’ of the file(s) before start saving and processing of the file for Brief Me feature. These classification indicates the sensitivity and content of the file. We will allow to proceed only if the file is ‘General Business’ or ‘Unrestricted’ and should not allow other information classification documents. Also any capability introduced for defending against the File based prompt injections?

    0
    ashokmoorthy
    1 year ago
    nicholas.marr
    nicholas.marrNew Participant

    Resizable Get Help Menu Tabs1. New

    Give us the option to resize the “Get Help” tabbed menu items at the top to prevent dead space and cutoff which can impact the user experience.  

    0
    nicholas.marr
    1 year ago
    roshniEmployee

    Dynamic fields within the bot like a mail merge2. On Roadmap

    Customer would like to be able to send bot messages to users with user specific information in the message itself similar to the functionality that exists in Microsoft as Mail Merge.

    2
    1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Plugin Workspace5. Controlled Availability

    Key DatesLimited Preview: April 2025 Preview: Q3 2025What is itA unified, low-code and intuitive agentic AI builder that makes it possible to build AI agents. This also makes it possible to install AI agents from the AI Agent MarketplaceFeaturesTab-based navigation. Jump between any asset without losing context on the others. Search & Filtering. Find the assets you’re looking for in the unified editor.Learn more here: 

    5
    Ajay Merchia
    1 year ago
    Ajay Merchia
    Ajay MerchiaCommunity Manager

    Unified log viewer6. Delivered

    Key DatesLimited Preview: October 2024 Preview: February 2025What is it10+ new types of logs to provide full visibility and debug any plugin’s behaviorFeaturesNew log types: Over 10 new types of logs to understand & debug copilot behavior Unified log viewer: View all your logs in one place

    4
    Ajay Merchia
    1 year ago
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