Ability to advertise new bot functionality when we capture a users attention with a ticket update

Integrate brief advertisements or updates about new functionalities within ticket updates provided by the bot to increase user awareness and adoption of new features.

Ticket Creation Update: "Your ticket has been created successfully! 🎉 Did you know you can now perform an exchange voucher lookup and view its history directly through the bot? This new feature streamlines the process, making it simple and immediate. Give it a try next time you need to check a voucher!”

Submitting this idea on behalf of Leon Van Romburgh