1. New
Setup screen for MLS support
The setup page for Multilingual support could be improved/simplified in a couple of ways:
- After upgrading from Classic to AI Assistant, the box that shows languages added to Classic should go away, with any languages being automatically added to the AI Assistant language picker box. This not only puts all chosen languages in one place, it also gives complete control to the customer (I can add and remove from the AI Assistant language picker box, but not the Classic one).
- The languages are shown in a format (ES_MX) that is perhaps guessable, but not always intuitive. To understand these codes you have to click on the link to documentation in the upper right corner, which takes you to https://help.moveworks.com/docs/multi-lingual-support, you then need to scroll down and click on a second link (https://help.moveworks.com/docs/multilingual-support-assistant) to actually see the names of the languages, which are displayed in a jumbled paragraph. If these names could just be in Setup, ie “Spanish (Latin America) (ES_MX)”, that would vastly reduce the amount of digging to understand how to use the page.