Enable Native Image Support in Bot Conversations (Beyond iFrame Rendering in MS Teams)

Key Benefits:

Improved User Experience for IT Support Use-Cases
Allowing images within conversations will help visually guide users through resolution steps especially useful for IT-related issues where screenshots can simplify instructions and reduce confusion.
Support for Image Generation via LLMs
Enabling image rendering would unlock use-cases such as internal branding or design content creation, where images are generated based on user input using integrated LLMs.
Downloadable Visual Assets
Native support would allow users to download images directly from the chat, which is currently not possible with the iFrame-based rendering. This also adds better control over image formatting and display.
Proven Feasibility
This is technically achievable, as seen in the current implementation of “Employee Communications” messages, where the bot can display images alongside text. Extending this functionality to AAE plugins, Paths, Events, FAQs, etc., using HTML formatting or inline support, would bring consistency across all bot experiences.

This enhancement will make bot interactions more intuitive, visually engaging, and functional across a broader range of enterprise use-cases.

Ajay Merchia

Community Manager

Hey @kaushik.muralidaran, this is a strong idea and one that we’re tracking. Most immediately we’re focused on the ability to send files TO systems (e.g. attaching a receipt to an expense report):

Sending files & images from the to users is another valid mode that we’ll consider. To help us better understand the opportunity, it’d be great for you to share more on:

What are some examples of complex processes where step-by-step text instructions fall short of image-based instructions? Why not just turn the underlying action into a plugin instead of providing instructions?
The image generation for marketing & branding teams makes total sense.
Are you certain this would be approved by your security teams?

kaushik.muralidaranAuthor

Known Participant

hey Ajay, thanks for getting back.

User navigation in complex UI - few example, to present a quick image that shows to steps to configure something on SuccessFactors.
regrading security aspects, i guess the question is for image generation, yes we are in sync with the security team.

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