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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    1293 Ideas

    jason.koczeniakParticipating Frequently

    Knowledge Score4. Future Consideration

    TLDR; I think having a knowledge score/rating would be usefulEssentially, have Moveworks rate how well it thinks this article is written, the success of it serving an answer, etc..   Currently, I have a few use cases that are frustrating.  My process is to write an article, wait 24 hours for it to ingest, try the next day, make improvements/changes, wait 24 hours, try again, etc…  This is very time consuming and sometimes frustrating.  If there were a way for us to get a better lens into how well an article may be served it may help make that less frustrating and improve our ability to write quality articles tailored to the bot.  

    3
    Forum|Forum|6 months ago
    kaushikDattaNew Participant

    Reminder for servicenow Approvals8.0 Possible Agent Studio Solution

    Hello Team,As part of product feature, the bot sends the notification to user for Approvals, but currently there are no provision of sending reminders to users for the approvalSo it will be great as a product feature there should be a option to send regular reminders for the pending approvals to the users through bot the number of days of reminder nudge should be configurable too 

    6
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Copilot Insights Analytics have a month vs month comparison on the plugin breakdown4. Future Consideration

    A feature that I would find helpful when comparing the breakdowns is to see how a certain plugin is performing compared to previous months. Could have a trend indicator or comparison to last month.Happy to discuss further  

    3
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Ability for Moveworks Chatbot to report on it's performance drawing on Copilot Analytics.4. Future Consideration

    This might be possible with the Data API when it becomes available but I thought it would be a useful feature if Admins or Analytics Admins to ask how the Bot is performing.

    3
    Forum|Forum|6 months ago
    Claudia Sanjuán
    Claudia SanjuánNew Participant

    First Time Users in monhtly view and Returning Users4. Future Consideration

    Hello Moveworks team, To oversee chatbot adoption, we’ve found quite useful to track First time users and Returning users within the legacy Moveworks dashboards.  However we’re missing these metrics in BPI. Therefore,Could we please add a monthly view to the First Time Users metric in BPI / Adoption? (now only available weekly) Secondly, can we please add Returning Users metric to the Adoption dashboard? We understand this metric is not just calculated as Bot Active Employees - First Time Users, so we really cannot pull it off.  Thank you,Claudia - UX Consultant - Siemens Healthineers

    5
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Ability for Moveworks bot to read PDFs attachments inside ServiceNow Knowledge articles6. Delivered

    This would be a nice to have - Moveworks bot being able to read attachments on ServiceNow KB articles, especially PDF files. Currently we work around by copying out contents from PDFs and adding it into the KB article.

    9
    Forum|Forum|6 months ago

    Channel Resolver for MS Teams4. Future Consideration

    Build Channel Resolver capability to reduce the manual workload by IT helpdesk agents from the requests coming into this channel

    5
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Voice chat with the Moveworks bot.4. Future Consideration

    Since Chatbots with voice conversational capability seems to be ubiquitous now, is this feature likely to be introduced sometime in the near future? I couldn't see it on Copilot for Web etc. or any of the other roadmaps.

    5
    Forum|Forum|6 months ago
    Ajay ChikaneNew Participant

    Prevent Duplicate Tickets by Disabling Double Click4. Future Consideration

    Sometimes, while creating an incident, users accidentally multi-click the "Open a ticket " button, resulting in multiple duplicate tickets being generated. To prevent this, can we implement a functionality that disables the button after the first click or prevents multiple submissions? This would help avoid duplicate ticket creation. 

    13
    Forum|Forum|6 months ago
    rashmita.rathNew Participant

    MW to consider the Service Now Roles "can contribute" and "cannot contribute" for ingestion from SN5. Not Enough Info to Make Decision

    Moveworks currently considers only “can read” and “cannot read” user roles from Service now to ingest knowledge from service now source.The SN roles of “can contribute” and “cannot contribute” are not considered in Moveworks, leading to users being unable to access necessary articles they have access to. There are multiple instances where users with the “can contribute” role may not necessarily have the “can read” role, due to the fact that contribute access has higher privileges of edit capabilities and obviously they have read permissions.This will enable MW to apply ACLs accurately in the bot. Appreciate 

    12
    Forum|Forum|6 months ago
    Jared
    JaredInspiring

    FR: Ability to edit Employee Comms Campaigns4. Future Consideration

    I’d like to request a feature that allows for the modification of existing Employee Communications Campaigns' text.With the ongoing addition of new functionalities/domains, I find myself needing to update the messaging in the campaigns designed to introduce the bot to new employees. (i.e. insert text to provide samples of what the bot can do.) My current workaround involves terminating the active campaigns and setting up new ones to implement these adjustments. However, this method presents a couple of challenges: Disruption in campaign reporting: Given the minor differences between the messages, it's not ideal to track these campaigns separately as it interrupts the continuity of our reporting. Limitation on the timing of recurring campaigns: The requirement that a new recurring campaign cannot be initiated until after a 24 or 48-hour period from its creation poses a scheduling challenge. This is particularly problematic given our use of the "recurring" filter alongside the "new hire date > x DAYS" filter, creating potential gaps in message delivery to the intended recipients. Would it be possible to implement a feature that enables editing the text of active campaigns to address these issues? This would greatly enhance the efficiency and effectiveness of our employee communications strategy.Happy to add any additional details to help clarify my request as needed, or to talk through Pros and Cons of allowing this. 

    2
    Forum|Forum|6 months ago
    lalikuma
    lalikumaKnown Participant

    Bot should support the images available in Servicenow Knowledge article.4. Future Consideration

    Bot should support the images available in Servicenow Knowledge article.

    4
    Forum|Forum|6 months ago
    afleury
    afleuryInspiring

    Ability to retract or edit a sent message Employee Campaigns4. Future Consideration

    Similar to a recall feature in Outlook. This would be very useful to Moveworks Admins when the audience has been incorrectly captured and the message needs to be immediately retracted or updated.

    3
    Forum|Forum|6 months ago

    Floor plan image lookup inline with message6. Delivered

    Hello!I work at a SaaS company with over 200 zoom rooms globally and 120 zoom rooms in our local HQ office(s). We regularly onboarding 120+ new hires every month and the ability to do quick space lookups is an indispensable feature our new hires use. We use Office Space as the source of truth for our rooms and having Moveworks next-gen copilot have the ability to deliver floor plan images is very much a needed feature. Currently, it delivers the image as a reference link which does not display in Slack mobile. Moveworks classic was able to deliver the location data properly formatted with the floor plan but it seems NGC summarizes said data with no direct image. This would be a great feature to return.

    4
    Forum|Forum|6 months ago
    ashokmoorthy
    ashokmoorthyInspiring

    Need provision to upload attachment after a ticket created6. Delivered

    Hi Team,We need a way to add/upload attachments after a ticket is created.Assume, the agent is asking for additional details and the user want to add few more details along with screenshots. There is no way today with copilot version. The bot will allow users to add only text comments, and if the user wants to add images, they've got to go to SNOW.Just to add attachments, If we ask the user to go to SNOW, which is worse? Is there a way we can improve this?

    9
    Forum|Forum|6 months ago

    Embed video in comms/campaigns4. Future Consideration

    Customer would like to have the ability to embed a video in a campaign or comm, not just offer a link to a video

    5
    Forum|Forum|6 months ago
    lalikuma
    lalikumaKnown Participant

    Set OOO using the BOT8.0 Possible Agent Studio Solution

    Set the Vacation rule or OOO using the BOT. 

    6
    Forum|Forum|6 months ago
    rashmita.rathNew Participant

    Notification should not be delivered to bot during an active conversation. 6. Delivered

    Notification should not be delivered during an active conversation. This interrupts the current conversation and confuses the user on the current work flow. 

    15
    Forum|Forum|6 months ago
    reid.mozleyInspiring

    Agent Studio Folders7.0 Duplicate

    The current agent studio landscape is nice, however one issue is the lack of organizational tools. I've integrated only one system so far within agent studio, but if it weren't for the fact that it uses a different UI than Creator Studio, my workspace would have been extremely cluttered.It would be incredibly beneficial if we had the ability to group use cases and plugins together. Even within specific scopes, for example: within HTTP actions, it would be helpful to group all of my Coupa actions into a folder, and separately create another folder for Workday, and so on. This could apply in compound actions, conversation processes, and plugins as well.Having everything grouped together currently leads to a cluttered workspace, making it difficult to work efficiently. Overall, the tool is fantastic and a significant upgrade from Creator Studio, but I was hoping that the organizational challenges Creator Studio presented would have been addressed. 

    4
    Forum|Forum|6 months ago
    carlton.henceyNew Participant

    Video Embedding in Creator Studio4. Future Consideration

    Is it possible to create the functionality include videos within the chatbot, either within Creator Studio or in general responses? This would add value in providing guided answers to our user base. 

    6
    Forum|Forum|6 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Structured Chat Cards5. Not Enough Info to Make Decision

    Key DatesLimited Preview: 2025What is itCreate structured, rich chat cards to be returned by the bot. FeaturesTBD

    3
    Forum|Forum|6 months ago
    beth.winekeParticipating Frequently

    Export Creator Studio logs4. Future Consideration

    It would be great to be able to export filtered Creator Studio API Request logs to a .csv including the details of each API request, rather than clicking through each one. 

    6
    Forum|Forum|6 months ago
    yagarwal
    yagarwalEmployee

    Triggers: Channels8.0 Possible Agent Studio Solution

    Key DatesLimited Preview: 2025 What is itPlugins will bid on related intents in Slack channels. This is a Creator Studio triggering enhancement. FeaturesChannel support: Your use cases will interact with users in channels. Access control: Sensitive actions & data (such as Query data) will be presented in DMs to ensure sensitive data isn’t presented in public channels.

    6
    Forum|Forum|6 months ago
    João Durand

    Creator studio - Create folders7.0 Duplicate

    Hello Community,what do you think about creating folders on creator studio.This way we could separate use cases, plug ins, paths queries events by department or country for example.not only that, but also define what developers can access what folders.thank you!

    3
    Forum|Forum|6 months ago
    akueserNew Participant

    Chatbot agent notification improvement4. Future Consideration

    We need messages and notifications delivered by the Moveworks API to do so during the employees’ respective time zone for work hours. Or if the bot could have the ability to check the users Teams status and only send notifications when the employee’s status is green/available.Communication is being sent at less optimum hours and adds to our employees’ disengagement with the bot. Thank you!

    3
    Forum|Forum|6 months ago

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