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The roadmap, product ideas, and product plans are subject to change without notice. These plans may be refined, updated, or revised from time to time, based on customer input and market conditions. The plan described herein is provided solely for information purposes, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

Share your feedback in our Product Ideas Portal

Welcome to the Moveworks Product Ideas Portal!We are committed to listening to and incorporating your feedback to our Moveworks Product Roadmap. What...

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    sidverma
    sidvermaCommunity Manager

    1-Click Connectors4. Future Consideration

    Install new connectors from the marketplace with no manual setup

    0
    sidverma
    7 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    EmployeeWorks6. Delivered

    ServiceNow® EmployeeWorks is the front door for your entire workforce to search and act across business applications. It’s AI that’s not just talk. It gets work done. Read more here: https://www.servicenow.com/products/employeeworks.html#benefits

    0
    andrew.mairena
    7 months ago
    dhorvathCommunity Manager

    NOW Knowledge Graph on Moveworks5. Controlled Availability

    What is the ServiceNow Knowledge Graph?The ServiceNow Knowledge Graph is a semantic data layer that maps enterprise tables, records, and the relationships between them. This connected model helps AI tools and virtual agents understand business context—not just retrieve isolated records—so they can answer questions that span multiple parts of the ServiceNow data model.Learn more in the ServiceNow Knowledge Graph documentation.AvailabilityThis capability depends on MCP Workspace, which will provide the Moveworks-side experience for configuring and managing MCP connections and tools. How will it work with Moveworks?This integration will use the Model Context Protocol (MCP):An administrator sets up an MCP server in ServiceNow. The administrator exposes the appropriate ServiceNow Knowledge Graph capabilities as MCP tools. The Moveworks Assistant connects to that MCP server and invokes the tools when a user's request requires connected information from the ServiceNow instance. The Assistant uses the returned, permission-aware context to provide a helpful response in the user's conversational workflow.ServiceNow provides a guided process for creating an MCP tool from a Knowledge Graph.Example questionsThe questions available to users will depend on the Knowledge Graph schemas and tools configured in each ServiceNow instance. Examples could include:“What business services depend on this application?” “Which critical incidents affected services owned by my team this quarter?” “What infrastructure supports the employee onboarding service?” “Which change requests are related to the configuration items involved in this incident?” “Who owns the service affected by this outage, and what systems depend on it?” “Show me the applications, business capabilities, and owners connected to this service.”Instead of requiring users to navigate tables and manually piece together relationships, the Moveworks Assistant can invoke the configured Knowledge Graph tools and present the relevant connected information conversationally.Additional resourcesExplore ServiceNow Knowledge Graph Create a tool from a Knowledge Graph MCP Workspace roadmap item

    0
    7 months ago
    fernyNew Participant

    File Search not ingesting xls1. New

    I work at large enterprise with many Sharepoint sites. Many of the files in these sites are xls, but Moveworks is not able to ingest the .xls content. Is this a pain point for anyone else?

    0
    7 months ago
    Indrashis
    IndrashisCommunity Manager

    URL customization support for Confluence4. Future Consideration

    Ability to customize the view URLs for ingested pages from Confluence (primarily used for pages used in JSM views)

    0
    Indrashis
    7 months ago
    Indrashis
    IndrashisCommunity Manager

    Streamlined OAuth 2.0 authorization setup for built-in connectors4. Future Consideration

    Support Admin-consent based OAuth2.0 authorization experience for Built-In Connectors like Box, Zendesk, Google Drive etc.

    0
    Indrashis
    7 months ago
    Indrashis
    IndrashisCommunity Manager

    URL customization support for ServiceNow4. Future Consideration

    Ability to customize the base URL, slug value and the page ID of view URLs for ingested knowledge base articles from ServiceNow.

    0
    Indrashis
    7 months ago
    Indrashis
    IndrashisCommunity Manager

    Define Audience for Enterprise Search Connector Setup6. Delivered

    Ability to define a cohort of audience to rollout content to a limited test group before enabling it globally within an organization

    0
    Indrashis
    7 months ago
    Indrashis
    IndrashisCommunity Manager

    Auto-trigger Full Ingestion on Config Change Detection6. Delivered

    Support triggering of ingestion jobs upon detection of config changes like addition/removal of Site/Space configs, updating date filters, adding custom URLs etc.

    0
    Indrashis
    7 months ago
    KellyMVCommunity Manager

    World Knowledge Integration for AI Assistant4. Future Consideration

    Web Search as a core plugin, where we blend enterprise data with World Knowledge by default in responses

    0
    7 months ago
    otavio_ramosNew Participant

    Enable Mobile vs Desktop Usage Split in UNA Analytics1. New

    We would like to request the enhancement of UNA analytics to include device-level segmentation, specifically the ability to distinguish between Mobile and Desktop usage.This includes:• Overall UNA usage split between Mobile and Desktop• Usage patterns for Microsoft Teams (Teams mobile app vs Teams desktop)• Segmentation for Factory / Manufacturing Worker (WC) population• Any additional device-behaviour insights supported by Moveworks data This capability would help us better understand adoption patterns, evaluate constraints for mobile‑first regions, and analyse behavioural differences across employee groups, especially factory‑based users. It would also support more accurate decision‑making for product improvements and regional deployment strategies.

    0
    7 months ago
    andrew.mairena
    andrew.mairenaCommunity Manager

    Conversations API5. Controlled Availability

    Interact with the Moveworks Assistant via API -- build custom applications, hook into Moveworks with another orchestrator or conversation router, and more.  

    2
    rgeroulo
    7 months ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Support Richer Output Rendering (Tables, Images, Files) in Web UI1. New

    Hi everyone,We would like to suggest an enhancement around response rendering capabilities in the platform.It would be extremely useful if responses could support richer output formats such as: Tables Images Downloadable files This is especially relevant for more advanced use cases such as SDA skills, reporting scenarios, and file-generation workflows, where plain text responses may not be sufficient to deliver the best user experience.Being able to render structured and visual outputs directly in the response would make the platform much more effective for data-driven and automation-focused use cases.Would be great to hear if others in the community have similar requirements.

    0
    kaushik.muralidaran
    7 months ago
    kaushik.muralidaran
    kaushik.muralidaranKnown Participant

    Enhancement Request – Dedicated “Approvals” Tab in Web UI1. New

    Hi everyone,One key feedback we’ve consistently heard from end users is that approvals are difficult to track, especially because the platform also sends several other alerts and notifications.While the web UI currently has a Notifications tab, it would be very helpful to have a separate “Approvals” tab that gives users a consolidated view of all their pending approval requests in one place. This would make it much easier for approvers to quickly identify and act on outstanding items.In our case, we are planning to use the Moveworks Approval Engine and native approval skills more broadly going forward, and manage these approvals through our Bot.  A dedicated approvals view would significantly improve the end-user experience and help drive adoption of approval workflows within the platform.Would love to know if others are looking for something similar.

    0
    kaushik.muralidaran
    7 months ago
    sarthak
    sarthakEmployee

    Sharing & Permissions5. Controlled Availability

    Control which plugins and connectors your developers, analysts, and administrators can view, edit, and launch.

    14
    7 months ago
    Penny Zhou
    Penny ZhouCommunity Manager

    Vetted Answers for Search6. Delivered

    How are we improving the product?We are improving the product by allowing admins to mark curated, high-quality documents as vetted, helping users easily identify authoritative content. Vetted documents receive a relevance boost in search results and generate a separate, prioritized summary alongside general search results.How does it work?Admins use a self-serve Content Curation tool to mark specific indexed documents and Knowledge Base articles as vetted. Once marked, these documents receive a relevance boost in search results, a "Vetted" badge, and are featured in a prioritized "From vetted sources" section or summary. This helps employees easily identify and compare official, authoritative content against general sources.What are the technical restrictions?Currently, only public indexed files and Knowledge Base (KB) articles can be vetted, while private content, live-search-connector content, and other formats are not supported. Additionally, vetting is binary, and it does not guarantee high ranking or signify relevance, as relevance models still determine what is shown.DocumentationSee the Vetted Content documentation. To enable it, go to Moveworks Setup > Search > Content Curation > Add New Content, search by Title, File ID, or URL, and select "Mark as Vetted".

    0
    Penny Zhou
    7 months ago
    ashankar
    ashankarCommunity Manager

    Geolocation in Ingested Users Screen6. Delivered

    Geo-location data is now surfaced in the ingested users screen for troubleshooting use-cases

    0
    ashankar
    7 months ago
    ashankar
    ashankarCommunity Manager

    Knowledge Studio Ticket Polling & Enrichment6. Delivered

    This feature allows one-time ticket polling and enrichment for Knowledge Studio enablement

    0
    ashankar
    7 months ago
    ashankar
    ashankarCommunity Manager

    New Moveworks Setup Role: PII Authorised Viewer4. Future Consideration

    Elevated RBAC role to allow Moveworks Setup Admin or Users to view sensitive logs data across features

    0
    ashankar
    7 months ago
    Lucas Rollo
    Lucas RolloCommunity Manager

    Slot Resolver Citations4. Future Consideration

    Developers will be able to configure citations for Slot Resolvers, letting users verify the inputs in every conversation. Mocks are not final. The final experience may change. 

    0
    Lucas Rollo
    7 months ago
    SANSL005New Participant

    Draft Email Plugin to include Resource/Reference Link when citing content1. New

    When triggering the draft email plugin, we are requesting that the bot provides a resource or reference to which policy it has obtained the information from. For example, asking the bot “Can you please draft an email that I can share with my VP regarding our PTO policy?” The bot currently summarizes the PTO policy but does not provide a resource link or even a reference on the reference tab for users to identify which policy the information came from.  We previously had support ticket opened for this: 00040969, 00039823, 00037746

    0
    7 months ago
    vpawar
    vpawarCommunity Manager

    Improved Configuration Visibility with Change Tracking4. Future Consideration

    Enable admins to track the configuration change history across the Moveworks Setup product and provide a configuration diff view which highlights the changes that were made by a Moveworks Setup user

    0
    vpawar
    7 months ago
    vpawar
    vpawarCommunity Manager

    Remove Enterprise Search, Forms, and Workflow Configs6. Delivered

    Enable admins and partners to remove enteprise search content ingestion configuration, rich ticket form and ticket workflows configuration from Moveworks Setup

    0
    vpawar
    7 months ago
    ashankar
    ashankarCommunity Manager

    AI Assistant: Chat Playback6. Delivered

    AI Assistant Chat Playback is a secure debugging and observability tool that enables customer admins to playback employee–AI Assistant conversations end-to-end.

    0
    ashankar
    7 months ago
    rraj
    rrajCommunity Manager

    Index up to 100M documents per connector6. Delivered

    Support for up to 100M documents per indexed connectors

    0
    rraj
    7 months ago
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