Announcements & Updates

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply the principle of least privilege Manage permissions with confidence Share insights across teams without exposing sensitive data Perfect for program owners, admins, and analysts, this course combines practical examples and best practices to help you make informed decisions about analytics access. Click here to take the course.

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient agents with proactive, event-driven workflows Marketplace plugins that speed up your deploymentRegister here!Joining? Leave a comment below!

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below - full details for this cycle posted our Product Updates hub:🗺️ Live Product Roadmap: [For Customers & Partners only] Our product roadmap is now live in the Moveworks Community, giving customers real-time visibility into what’s shipping next, with interactive roadmap items you can explore, upvote, and discuss as plans evolve. 🎉 Enterprise Search upgrades: Search now intelligently groups related documents

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find HereThis archive features past issues of our newsletter, covering:Technical deep-dives into agent architecture and design patterns Real-world builds

Post updated with new information on Jan 23, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use. OpenAI released GPT-5.1 on November 13. We’re excited to share we’ve conducted a full set of evaluations to assess its performance relative to GPT-5 and GPT-4.1. The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering improved instruction following, more effective plugin (tool) use.Live today, in the Moveworks AI AssistantGiven GPT 5.1's str

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇December WebinarsDec 10 — From the Office to the Field: How Consumers Energy Wins with an AI-Powered Workforce Dec 11 & 18 —

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform built to go beyond basic summaries and deliver meaningful business impact. Moveworks brings the intuitive conversational AI Assistant and Reasoning Engine, while ServiceNow brings the workflow automation, governance, and scale.This is AI that acts.We are ready to bring rapid, governed, enterprise-grade AI to every corner of your business. To our customers, partners, and our incredible employees - thank you for continuing on this journey with us. The future of work is here. 🚀Learn more by reading the full press release: https://www.mov

Starting today, we will be publishing our roadmap into our community for all our customers to see! You can find it at aka.mw/roadmap!This is a live roadmap, synced directly to all the work being done in Linear, so that our customers have visibility over all key changes (both big & small). On the new roadmap, each roadmap item comes with its own dedicated "community idea," where members can upvote & discuss. As before, all roadmap communication is covered under our Safe Harbor statement.We're launching today with Agent Studio roadmap items. We plan to add AI Assistant in the coming week, and expand to Enterprise Search & MW Setup early next year. Stay tuned!Note: you must have a "customer" role in our community to see the roadmap. This is not open to the public.

Ready to build a Center of Excellence (COE) that drives innovation across your organization? Our new course, Building and Scaling Your AI Center of Excellence, gives you the strategy, framework, and tools to make it happen.In this session, you’ll learn how to: Establish a COE that aligns with business goals and enforces governance Define roles and responsibilities for AI success Scale agent development with centralized, decentralized, and hybrid models Apply the Moveworks Agentic AI framework to operationalize your COE This course is for AI innovators, developers, and enterprise leaders who want to move faster, solve smarter, and scale further—together,

Hi everyone!I wanted to invite you to join us for a look at the next frontier of the Moveworks platform. We’ll unveil a set of capabilities that’ll allow you to go beyond a single assistant and turn your employees into ✨ super employees. ✨Imagine empowering every department with its own AI assistant…🤝🏻 An expert assistant for recruiting 🔒 A security analyst ✍ A sales coach...and morePicture a reality where these AI assistants are not only easy to assemble and deploy, but also govern. Join us on Nov 5th where we’ll cover Moveworks' evolution into a platform that serves both universal and more specialized needs side by side. It isn’t one AI assistant for everything; it's the right AI for every task, every team, and every challenge. Sign up here: 

We’re thrilled to announce that Moveworks will be at the GovAI Summit 2025 next week!Join us as we connect with public sector leaders to explore how AI is transforming government operations and employee experience. Stop by booth #12 to see how Moveworks helps agencies boost productivity and streamline support through secure, conversational AI.

The AI Assistant you already know is coming to a new home – on the web.So much work happens in the browser, and now your Assistant will be there too. We're making it effortless for employees to get the help they need, when they need it, and wherever they need it. By bringing the Assistant to the web, Moveworks is stepping right into the center of work. We're meeting employees directly in their flow, helping them stay focused, move faster and unlock even more impact from every interaction.From chat companion to the center of workToday, our AI Assistant helps employees inside tools like Teams & Slack, service portals, and intranets. But employees spend far more of their day in the browser than they do in chat. And as we evolve

Join us at the iconic Chase Center, home of the Golden State Warriors, on 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟳𝘁𝗵!  𝗪𝗵𝗮𝘁 𝘁𝗼 𝗲𝘅𝗽𝗲𝗰𝘁: Exclusive hands-on development within our agentic AI platform and latest product innovations, including 𝘢𝘮𝘣𝘪𝘦𝘯𝘵 𝘢𝘨𝘦𝘯𝘵𝘴, + a chance to win exciting challenges (with prizes). Partner spotlights & real-world customer use cases. Collaboration & networking with a community of developers, architects, and AI enthusiasts.

Hi community! We are excited to share the latest Moveworks happenings with you in our August edition of  “All things Moveworks”. Keep on reading  to get in the loop! Product UpdatesCheck out the latest updates below. As a reminder, you can find the latest in our new “Product Updates” page.

Hi community! We are excited to share that moving forward you can expect an “All things Moveworks” post for everything happening in the community, and beyond. Keep on reading for our first post to get in the loop!Product UpdatesCheck out the latest updates below. As a reminder, you can find the latest in our new “Product Updates” page.New Productivity Boost Feature: Web Search in QuickGPT

We’re excited to introduce a new, streamlined way for you to stay informed about everything happening with Moveworks products.To make it easier to track what’s new and what’s coming, we’ve launched a centralized Product Updates page—your one-stop shop for all product-related announcements.Here’s what’s new:One central location for all product updates Easy-to-use filters to find updates by product area Biweekly posts

💡 HR is changing—and fast.Today’s leaders are being asked to do more with less. But what if AI could help?Join us for a candid conversation with Marjukka van Mamaren-Ahonen (Ciena) and AnnMarie Zimmermann (Moveworks) as they share how AI is transforming HR—from automating routine tasks to creating space for strategic impact.🚀 What you’ll learn:✅ How AI is solving HR’s biggest challenges✅ Real-world use cases, from onboarding to policy access✅ Tips to boost employee self-service and drive adoption✅ Insights from two seasoned HR leadersDon’t miss this chance to see what’s next for HR. Learn more and sign up HERE. 

Hey everyone! 👋Just a quick reminder that all of our events are posted in the Events tab, so if you're ever wondering what's coming up or what you might have missed, that’s the place to look!Can’t make it live? No worries, we’ve got you covered with on-demand options so you can catch up anytime. We’re also planning future community specific events and would love to hear from YOU! What kind of events would you like to see in the community? Workshops? AMAs? Networking sessions? Something totally new? Drop your ideas in the comments!Let’s build something great together!

Hi Community!We’re excited to share a brand new look for your community space that is designed to make it easier, cleaner, and more engaging for you to connect, learn, and contribute.Here’s what’s new in the refreshed experience:Streamlined Layout: We’ve removed duplicative tiles for a more intuitive, easy-to-navigate experience. Community Feed Up Front: The community feed is now the first thing you see, making it easier to jump into conversations and stay in the loop. “Start a Conversation” Button: Ready to contribute? You’ll see a new button right next to the

We just launched a new group designed to connect people with real work — whether you’re looking for talent, or just want to help your network thrive, this group is for you!What it is:The Job and Consulting Network is a space where: Customers can post job openings, consulting projects, or short-term needs. Professionals and partners can explore new opportunities — whether actively looking or just curious. Everyone is welcome to share opportunities with their broader network. Why join?✅ Get visibility into open roles and consulting needs✅ Position yourself or your organization for project work✅ Help others in your network find the right opportunity or partnerWhether you're hiring, consulting, job-curious, or just want to stay in the loop — this space is for you.👉

Hi everyone!We’re excited to share that all upcoming webinars will now be posted in our Events space right here in the community! This will make it easier for you to stay up-to-date, register, and engage with others around each session.Keep an eye out for new events, we have some great topics and speakers coming your way soon! Planning on attending an upcoming webinar? Let me know which one you're most excited for in the comments below 😃

Hello Everyone, We've been listening closely to your feedback and suggestions. In our ongoing commitment to enhance your experience, we're excited to share that we're currently working on several improvements to the My Moveworks Support Portal.Recently Completed EnhancementsClosing Support Cases from the Support Portal: As of August 2024, users can now close support cases directly from the portal. Feedback Survey: Starting September 20, 2024 users will now have the option to participate in feedback surveys designed to rate their support experience.Ongoing EnhancementsStreamlining Portal Login: We know that logging into the My Moveworks Support Portal with a one-time password (OTP) after already logging into My Moveworks can be cumbersome. We're on it!  Our goal is to remove the need for a separate login, allowing seamless access

For most Moveworks customers, the insights contained in our standard analytics dashboards provides more than enough information to track progress and report back findings to key stakeholders internally.However, there may be times where you want to expand on the insights in these dashboards and take greater ownership over your raw data. This is where our SFTP feed comes in!Here, we can provide a daily export of your bot’s raw data via SFTP, allowing you to import relevant data into your BI tool of choice. For more information on how to establish this connection with support from your Customer Success team, please review this page in our Documentation site.For those of you who currently leverage the SFTP feed and import data into your BI tool(s), which types of insights have you been a

Hi folks, We’ve upgraded the experience of learning on Moveworks Academy! Now, you’ll find a streamlined experience for your team members to quickly get up to speed on the most important information for their roles, courses organized by product area, as well as a new AI Hub where we’ll be posting all our videos and content about the brave new world of enterprise AI. Over the next few weeks and months, you’ll see us steadily add to this new framework. What do you think about the experience so far, and do you have any suggestions for content you’d like us to provide on Academy for you and your teams?