February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇
🤖 February Webinars and Office Hours
- Feb 4 — Live Product Tour
- Feb 5 — 📌 Developer Office Hours: Sign up now
- Feb 18 – 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow
🚀 Product Updates
Check out the latest highlights below - you can always check our real-time updates in our interactive Live Product Roadmap:
- 🎉 Brand New Enterprise Search Plugin: All US customers will be switched to the enterprise search plugin on February 4, while EU customers will enjoy early access starting February 5 before general availability by March 3. Expect improvements around relevance, ranking, citations, with access to new content connectors.
- 🔧 Developer Updates & Resources: Why File Slots Make Multipart APIs Feel Native, your updated Data Retrieval Cookbook for Agent Studio, January 2026 Office Hours Recap and Recording
- 🌀 Initiatives Designer: Initiative Designer is a new experience in the AI Agent Marketplace that helps stakeholders discover, customize, and build AI-powered business processes. Instead of presenting a list of plugins, it presents initiatives – ****visual representations of end-to-end business workflows (like expense management or talent acquisition) that show how multiple plugins work together to automate a process.
- 👉 January Product Updates: AI Assistant’s New Look, **Permission Checker,** and Upgraded Next-Gen Connectors are all live and generally available for setup.
🤝 Community Highlights
- The Agent Builder Newsletter Archive: your go-to hub for agent architecture deep dives, real-world builds, and implementation best practices from the Moveworks developer community.
- The industry finally agrees: stop building agents: Why the future isn’t more agents, but better skills, and how Agent Studio has been quietly ahead of the curve.
- How to get all feedbacks from analytics: on joining Thumbs Up / Thumbs Down and Optional Written Feedback for full coverage.
- **Architecture for an Autonomous Ticket QA Agent:** A practical blueprint for building an autonomous, AI-driven ticket QA system in ServiceNow with Agent Studio.
- Got a minute? The community wants hear from you! What’s one thing you’re excited to create, improve, or rethink this year, and why? Share HERE.
- Leaderboard shoutout: Huge kudos to this week’s top contributors for sharing knowledge, answering questions, and keeping the community active. Want to see your name here next time? Jump into a thread, help a peer, or start a conversation.
🎖️ Academy Spotlight: Practical Guides and Developer Deep Dives
- Looking to build agents people actually use? Start with our 3-minute video and companion playbook on designing agents that drive real adoption—an essential resource for builders and stakeholders alike.
- For developers, we’ve added four new Developer Office Hours recordings, covering a wide range of topics and real-world questions from the field.
- Short on time? Check out our new short video series, starting with quick overviews of Plugins and Slots.
🎙️ Customer Story Spotlight
- Jamf scaled instant employee support with ~60% adoption and achieved 2 FTE ROI in year one using Moveworks AI Assistant. Watch the customer webinar here.
- Ciena streamlined IT and HR support and cut approval times from 3 days to 30 minutes by automating 100+ workflows with Moveworks AI Assistant. Read the full case study here.
🤖 Agentic AI Spotlight: Top Agents Customers Are Deploying
Looking for quick wins in IT and beyond? These pre-built, configurable, and high-impact agents are among the most popular in the Moveworks Agent Marketplace:
- IT Service Agent: Resets passwords, manages access, and resolves Tier 1 issues instantly.
- HR Support Agent: Handles PTO, benefits questions, and policy lookups.
- **Access Management Agent:** Automates approvals, MFA authentication, and provisioning across identity systems.
- Employee Onboarding Agent — Orchestrates tasks Facilities and knowledge article search.
👉 See what agents you can deploy today: https://marketplace.moveworks.com/
Lastly, in case you missed it: The Moveworks Academy and Community are no longer limited to customers. Invite your colleagues to join – they’re free, open, and available to everyone.
- Community brings those learnings to life through peer discussions, expert insights, and real-world problem solving.
- Academy provides foundational skills, best practices, and certifications to help you build and scale with confidence.
Whether you’re building agents, scaling adoption, or shaping AI strategy, the Academy and Community work together to accelerate your journey from learning → applying → innovating.
Already have access to Moveworks? Sign in with your MyMoveworks SSO for instant access; all others can create a free account with an email and password.
Thanks for being part of our community, and see you next month!
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